Lovely clean hotel, nice welcome, everything explained by manager and cases taken up to our room for us. Great location. Beautiful tasty breakfast. Good service at the bar.

We booked a family room, which turned out was room 7. It was above the kitchen , this meant you could hear a humming noise from 7am in the morning until they were switched the ovens/generators off at 9pm at night. Didn't really affect us as we wake up early anyhow. Plus bin lorries taking rubbish away about 7am behind our room. I can understand this would be annoying to anyone who wanted a lie in !

How dog friendly it was. The pooch was treated to a nice morning breakfast and treats during stay. Blanket and towels in room. Staff are so accommodating. Nice guest lounge with seperate entrance for guests. Spacious rooms. Lots of nice touches. Bubbles and chocs in room for wife's birthday. Food was on point. Very quiet consider your above a pub on the main road so no disturbances. Great hotel and very nice decor. Fantastic menu and all staff were lovely and helpful. Would definitely come back again. 10/10

Very minor things. Room 4 towel radiator very close to w/c so if you sat down and it's on, be sure to turn heat off as you may find you burning your leg. Which I did. Bathroom door very narrow, which wouldn't fully open due to inside wall preventing it. Strange door inside bathroom leading to outside corridor but we were reassured nobody could open it and get in. Bed mattress was a little on the firm/hard, but that's just a personal preference as I'm used to a silent night mattress at home.

The Hotel is in an excellent location and the free 24 hour parking is only a five minute walk away. The welcome from one of the managers was very friendly and he took our bags to our room. The staff and the dining area and bars were first rate. We decided on our first night to eat in the hotel and we weren't disappointed. The food was top class as was the breakfast the following morning. We decided to eat at the hotel the following night and again the food was delicious.!!

We were in room 7 which was a good size with double and single bed but sadly it wasn't a full size single so feet were hanging over the end . We didn't realise we were above the kitchen until the fan started which was quite noisy but it went off a 9pm but started at 7-730 am so it didn't disturb our sleep too much.

The staff at this hotel have gone above and beyond and I genuinely cannot thank them enough. We came for a wedding and halfway through our journey we had a blown tyre which meant we wouldn’t be arriving until the early hours of the morning. Fiona stayed in touch with me and assured me that i’d be allowed to check in whenever we arrived and just to stay safe. We arrived at 3:40am and were greeted with such warmth you would have thought it was mid day! I really can’t thank them enough. The room we stayed in was beautiful and they are severely underpricing themselves! I hope to be back for a longer stay!!

We stayed here on the first night of our Nothumberland 250 road trip. The hotel is centrally located in Hexham and close to everything you could need. The hotel staff were very friendly when he checked in and a lovely gentleman showed us to our room. We were greeted with a towel, blanket and a full bag of dog treats all wrapped up which we thought was an amazing touch for our dog who we had with us. We had drinks in the bar after we settled in and there was a designated area for residents which was nice and cosy. The breakfast in the morning was amazing and our dog was given his own bowl of scrambled egg and sausages for him to enjoy, which he did very much! The staff were so attentive and couldn't do enough to help. If you're ever in the area looking for somewhere to stay then definitely stay here, it was perfect.

Nothing

We stayed here again on the second to last night of our Northumberland 250 road trip. We were given a deluxe room to stay in which included bathrobes, slippers, and a basket of extras including face masks, body lotion etc. We had our dog with us, who again who was made to feel so welcome. There was a towel, blanket, full bag of Bakers dog treats all wrapped up in a bow for the dog along with an information leaflet which included numbers for vets in the area. We had a meal in the restaurant and the food was beautiful, with staff so friendly and helpful. We took our dog into the restaurant and he was given a bowl of water and some treats whilst we were waiting for our food. The breakfast was lovely and very filling, with the dog given his own scrambled egg and sausages to enjoy which he loved! If you're looking for somewhere to stay in or around the Hexham area, then don't hesitate to book here.

Nothing, everything was perfect. The only thing I would say is that there aren't any plug sockets near the bedside, however, there is an extension lead provided in the wardrobe which solved the problem.

The staff were all very helpful and the food was good. I particularly liked the breakfast. They are very dog friendly and we found a cover for the bed so the dogs could go on with a towel provided for the dogs and a bag of dog treats. At breakfast the dogs are treated like guests and they were provided with a breakfast of sausage and scrambled eggs. The hotel provided a long stay parking disc which is valid in the town car park which is about a 3 or 4 minute walk from the hotel

Not the fault of the hotel but there is a lot of roadworks in the town centre at the moment.

The steak night offer! We would stay again. Very friendly and helpful staff. Easy parking.

Would liked to have had bottled water in the room and the bacon at breakfast was overcooked and too hard to eat, but another portion was offered. The mattress didn't fit the bed frame well and was very uncomfortable on the edges when getting in and out of bed. Our room overlooked an alleyway which was quite noisey in the early morning with rubbish collection lorries; etc. Not the fault of the hotel though - they provided earplugs!

From the minute we arrived the welcome could not have been friendlier or more helpful. The room was large and comfortable, with all we would expect. The location is excelent for the town and to get free parking local to the hotel was a bonus i did not expect. I had a large party for lunch and they easily accomodated us all even with kids and a dog in tow. And again the next day when they were obvioulsy full but managed to accomadate a few of us for lunch. Breakfast was excelent and fresh, with happy service. A highly reccomended Hotel.

I liked everything about this hotel. From the warm and helpful welcome (showing me where to park a motorbike), spacious and comfortable bar and restaurant, all looking super-clean and well equipped, to the VERY spacious room with a comfy bed and loads of extras in the room (even earplugs and a fan, not required in the freezing June weather). The menu was large and with some interesting options besides the standards - good grub and plentiful. And 3 hand-pumped beers, top marks for that.

For some reason I always get the room over the kitchen and extractor. It's ok, I wear earplugs anyway, and it wasn't too bad.