It is the fourth time I have stayed here and I confirm my opinion: top marks especially for the competent, kind and always available staff, in a natural and discreet way. The room is large and comfortable with an excellent bathroom, equipped with a spacious shower. Appreciate the internal connection with the cafeteria (Bahia Restaurant) to enjoy an excellent coffee, and more!

It was a great experience, I liked everything!

The view from our sea view room was amazing! We saw the bay with lots of ships and boats and the park which was like the village gathering place. The staff were friendly and the location was very convenient to walk to everything, including for food, sights and the bus station

Housekeeping did less than expected. They did not sweep the floor or wipe down surfaces like table and desk, only bathroom sink area. They emptied trash, made up the bed, replaced towels and toilet paper but not drinking cups in the bathroom even though we stayed 7 days.

The hotel room was very spacious - there was plenty of room for 2 adults with 2 large suitcases and 2 small cases. The bed was really comfortable. The location of the hotel was perfect for us for one night - walking distance to the Post Office and a supermarket.

There was no electric kettle in the room, so we couldn't make a cup of coffee at night and in the morning, as we are used to doing in every other hotel we stayed at. The hotel address that you are given means that the GPS can not get you to the front of the hotel where you need to be to access the car parking, due to construction works and road closures. This situation is not new, as it shows up on Google maps. It would be sensible of the hotel to provide you with additional information on how to drive to the hotel/car parking when you make a booking with car parking included. We ended up being caught and having to park in a more expensive underground car park and drag our luggage to the hotel.

We have stayed at this hotel before thanks to Booking.com. The location on the promenade is wonderful. It is so convenient for the city centre, ferry terminal and airport.

As with many hotels booking.com offer, there is a lack of handrails in slippery shower areas and the Bahía is no exception. It is also getting a little tired though lack o maintenance. For example, the loo roll holder in our en suite bathroom was hanging at a drunken angle. Not what you expect from a 4 star hotel. The garage parking is a challenging. Not only is the car lift that takes you down three floors narrow, there isn’t much space to manoeuvre in the garage itself.

We had stayed before when catching a ferry and couldn’t believe how good value this classy hotel was for the location a stone’s throw from the terminal. It still is with nicely remodelled common areas. If you don’t pay for a sea view and are high enough you will have a view of the charming cathedral. There is a nice park and the promenade opposite. Shops and restaurants just behind. 2 doors away is a branch of the 100 montaditos budget bar chain which was a godsend for us in killing time before staggering over the road to a seriously delayed ferry.

The restaurant is quite reasonable if like us you’d had enough walking for the day, but the chef could do with concentrating on flavour over appearance. It got a bit eccentric.

Location was good, view was lovely over the city and harbour

the premium double room was booked and the pictures of the premium double room all showed a sofa in the seating area which was part of the room, however, the room provided (1011) was confirmed to be a premium double room by the hotel and it had no sofa area, only a one person chair and a small desk against the wall. It would be good to update the pictures on the booking.com website for a premium double room because it is a false advertisement as it currently sits.

We have stayed at the hotel several times and found it consistently excellent. Its location near the ferry port and the city makes it supremely positioned. Garaging is excellent though the car lift to the underground parking is surprising for first time user. Our room overlooked the Baie Santander and had everything you could want. We dined in the hotel restaurant and found the food excellent as usual. The restaurant staff deserve a special mention for their friendly yet professional attendance.

Nothing!

Large hotel with spacious feel, huge comfortable room, big breakfast room with good selection including eggs and bacon, front line with great views of the bay and one street back into the old town for tapas, perfect location for a stay before or after the ferry as five minutes from the terminal, roomy underground car park accessed by easy to use lift down and back up. The hotel has two helpful signs to direct you in, but note the second is directing you to the next right which is a shared vehicle/pedestrian zone where the hotel is at the end, not the road where the sign is located which will take you back out to the main road though it is simple to circle back if you go wrong (as I did!).

Nothing.

Great location. Close to the train station, easy to walk to and close to attractions. Staff OK very good Didn't have breakfast Good shower Large room with safe and good wifi But there are two issues First day. The room was hot I had to open the window and then the noise got loud I slept very badly Second and third day. A hotel technician came and turned on the air conditioning to cool it down Just a little but enough for a very pleasant temperature. The windows were closed and the noise didn't bother us The mattress could be a little firmer but it was acceptable

Hotel is in a great location right beside the Centro Botin & Santander Cathedral with lovely views from the bedroom. There are lots of lovely restaurants around the area. The beaches are about 2km walk/cycle. We booked a suite to accommodate our family of 4. The suite was very spacious, comfortable & good value. Breakfast was included & had several choices. The staff were friendly & helpful. We also booked the parking for €16 per day which was very handy. There was a festival on outside the hotel the weekend we stayed so there was noise up to about midnight but we didn’t mind as we enjoyed the festival. Overall a good central hotel to stay and good value.