The beautiful view of the lake and the backwaters, the entry till the lobby through the boat and the really good staff at the restaurant! It's really amazing how they have preserved and cherished the old kerela homes! Such an amazing concept and delivery!

The front desk / reception staff aren't exactly welcoming. They started asking us about check out time and all within a couple of hours of our check in. They weren't friendly in general which is quite sad because it's such a beautiful place and the stay was disrupted with that kind of behaviour.

We stayed in the private pool villa, the experience was just magical. It was the best hotel I ever stayed in by far. Trees, birds, butterflies and bats... You will be surrounded by wild exotic birds and palm squirrels singing. Don't miss 7:00AM birdwatching. This is honestly a birders' heaven.

There was a security guy at the butterfly garden, he approached us and demanded money when we tried to go to the restaurant. It was very scary. The seafood restaurant was good, but the regular restaurant's service was slow. We ordered an omelet, and got uncooked eggs after waiting for 30 minutes. Most staff was nice and friendly though.

Absolutely blown away by the location, the facilities and activities but mainly by the outstanding staff. Special mention to the gentleman who led the nature excursions. We didn't know nature walks, yoga, meditation, pottery, basket weaving, afternoon tea etc were included in room rate when we booked so an added bonus to join the 7am walk spotting birds and even water snakes. The guide was so patient and knowledgeable with us. The guy who did the kayaking was also great and helpful. Only wish more guests had watched the dancers in the evening and appreciated them .Couldn't fault any member of staff. All so kind, chatty and helpful. Would love to have stayed longer to explore the area and other activities on offer. The heritage room over 2 floors were spacious and comfy with great air-conditioning. The breakfast buffet and to order was large,varied and delicious.

Food and alcohol in the evening was quite expensive but cooking was varied and excellent.

Our stay at the Coconut Lagoon was nothing short of exceptional. The room was spacious, comfortable and offered breathtaking views of the lake and along with the private pool, it made for a perfect escape. The food was exquisite with every meal surpassing expectations (make sure to eat at both their restaurants and don't forget the yummy tea & snacks from the lady in the canoe!). The hospitality was immpecable - warm, attentive and made us feel right at home. I would like to call out Mr. Dinesh who is the manager at the property who spent a great deal of time talking to us about the property, the surrounding areas, the philosophy behind the food, his travel experiences - every conversation with him was eye-opening. Thank you Mr. Dinesh for everything you did for us. It wouldn't be fair if I did not call out Mr. Thomas who works at the restaurant - he is forever smiling, attentive and helpful and we noticed this through every single meal that we had over the 4 days at the property - you're a star Thomas! Thank you. In conclusion - I highly recommend this property for anyone looking to just get away from it all and chill!

The fact that we had to leave!

Beautiful lake and lagoon views property, off the beaten path so was an amazing destination for tranquility and peace if you’re looking for that. It’s a self sustaining property, you’ll have everything you need here. There are boat rides and walks around the property the Kumarakom bird sanctuary is right next door. The staff here is exceptional and they really took care of us. F&B manager Dinesh and his lovely team were always attentive and giving us recommendations and always serving and greeting you with a smile. We had a great Ayurvedic massage at their property. We stayed in the private pool villas and our back yard was a beautiful pond with lilies and birds. The front veranda opened out to lake Vembanad, certainly a memorable stay.

Not much to dislike.

The property is beautiful and peaceful with the sounds of birds chirping and the water flowing past. We loved in particular the lovely staff and the activities available on site. We travelled with an 18 month old, and while there aren’t babysitting or playground type resources for young kids, the nature itself was exciting for our daughter and the staff treated her with such kindness, with flexible earlier meals for her too. We loved our stay and would highly recommend!

This was the most expensive hotel we stayed at as part of our trip around Kerala; but it was worth it. Lovely place, the gardens, room and pool area all great. The buffet food was excellent as was the breakfast. Lots of options re alcohol/drinks. It is next door to the bird sanctuary so do the early morning walk around the ground with the expert. We also booked a boat ride from there which was really great. Loved the Chai woman in the afternoon. arriving by boat was special. The staff were so professional and friendly.

None really

Excellent location on the backwaters, the entire land scape, butterfly garden, the hamoccks were a treat

The taste of ffod needs to be improved a lot Was disappointed on the food front. Alkso considering that the hotel caters to a foreigners and the target guets who are speak by and large English, the resort needs to focsu tos ee that the staff also proficient in understanding and speaking Engllish ( especially when we went to the bar, the 3rd person was the one with whom we had good commuincation )

The location on the lake. The property is very well managed. The rooms are clean and facilities are good. There are quite a few activities to keep you occupied. But the highlight are the staff who make your stay special. They are extremely friendly and go out of their way to make you comfortable. The restaurant staff are very helpful and even try and make you dishes which are not part of the days menu if asked. Overall a wonderful stay and would be happy to visit again

The Ayurvedic treatments are not the best. It’s our personal view though.

Beautiful landscaping, on the lake but apparently mosquito-free! Very well maintained and clean. Structures have a traditional look and feel, but are comfortably equipped with all modern conveniences. Food was amazing, staff were exceptionally friendly and accommodating. Very personalized service.

Floors in our room were kind of loud and creaky. Be aware that the rooms in the heritage mansions have the bed upstairs and the bathroom downstairs.