Firstly the check in staff were lovley. I had to call ahead and say we were going to be late and apologise, when we got there the man on reception was very very kind, extremely welcoming, also very helpful. The room was a good size, the bed was very large (putting aside that it was 2 singles pushed together but they never came apart so can't complain), room had alot of natural light, a large TV, the shower water was lovley and warm and also had good pressure. The room was very very clean, spotless. They provided more than you're average hotel. The large grounds and very intriguing history of the building definitely make it a worthwhile stay. Short walk to train station into city centre which is very handy. Large carpark. Room decor was also lovley 😊

Bare in mind we booked the budget room so the cheapest, I cannot speak for any other rooms. The windows were not double glazed so the room was chilly without opening the windows. It was very noisy room between VERY loud pipes and the water flowing through them, being able to accurately hear anyone talking in the hallway and the footsteps. (this was a design choice I think but) the shower had no door which was odd? Toilet came away from wall when sat on. Mattress was rather uncomfortable and struggled to get a good sleep.

We really enjoyed our week stay, the standard room, location, facilities and staff were all excellent. When our shower wasn't working properly, the lovely girl on reception promptly upgraded us to a superior room. The night porter was happy to keep the bar open late, to let us and friends also staying, wet the baby's head, when we arrived back late from Whiston Hospital where our daughter had just delivered her first baby. We travelled from Scotland for the birth and are planning on staying here again for our beautiful grandson's future birthday celebrations.

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The property is a grade 2 listed building and is beautiful! The staff were very warm and friendly and very helpful when needing assistance. Beautiful grounds. Great shower.

So, after seeing pictures of the property I had really high expectations. And when I arrived outside and the reception area did not disappoint. However through the hallways there’s a very musty smell, looks very tired and dated could do with modernising a little maybe. Also there’s creepy rams heads dotted around the place…..one in my room on the windowsill and one in the hallway, I didn’t see the point in these as decorations, they are just creepy and don’t match the hotel vibe! Bed very noisy and dipped in the middle! Cupboard smelt! Just a few little tweaks and the jobs a good’un!!!

Me and my husband came and stayed here after our wedding reception ended, we stayed for 2 nights and decided that we would stay another night but in the bridal suite, it is nothing short of gorgeous and the twin tubs are to die for! The property is absolutely beautiful and the staff are all extremely pleasant and kind. I would love to come stay again!

We didn’t know that the spa was permanently closed until arrival, we was quite achey and would’ve benefited from a spa day, the spa not being open wouldn’t have stopped us from staying here, we just would’ve booked a mobile masseuse to come out to us in advance if we’d have known!

Outstanding in everway Had a amazing 6 days stay comfortable relaxing friendly staff.lovely features of hotel.friday night had a singer.clean throughout hotel.couldnt fault it in any way all 5 out of 5 would recommend it highly

Everything outstanding

Our stay was amazing. The room was lovely and very clean, and the bed was incredibly comfortable. The staff were all very friendly and welcoming, especially the woman at reception who provided us with all the information we needed for our stay. We also really enjoyed the on site bar and restaurant which offered amazing food and drinks. Overall, we had a great stay and would recommend.

Friendly and polite staff, very welcoming.

The decor in my room was initially surprising as it was fish themed wallpaper. The decor inside the halls communal rooms’ were very inviting and well presented, I could not say the same for the room in which I stayed. For the value in which I payed for just one night, this was something I could accept. If I had a longer stay I would have liked a room slightly less attractive to the eye.

Breakfast was great Staff were friendly and nice

A desk or dressing table in bedroom rather than a low coffee table - To dry your hair or work on laptop A long mirror - needed The pianos lol great but need tuning or the keys don't work . We went to ladies day at the races so only had a makeup mirror in bathroom - The staff were nice - breakfast superb x

Nice grounds, quiet & has classic decor. Very spacious room with traditional furniture, friendly & welcoming staff. The cocktails were well made & really tasty. The breakfast was reasonable & when arriving although we arrived too late for the evening meal, the smells from the kitchen were delightful.

The sealant around the bathtub was splitting & somehow a slug ended up on the bathroom window ledge plus it looked like some mold & damp had started to surface around the bathroom window too probably due to it being a really old building & condensation build up due to the bathroom being insufficiently vented to allow the moisture to escape. Aside from that, after making the booking I found out that the spa had closed in July.

We had a great one night stay after a long drive from Kent to deliver a glass piece at St Helens Glass Museum. The hotel was really well placed for access to St Helens. It was quirky ( obviously a wedding venue) and had an interesting history. The room was super clean, we enjoyed the evening meal at the restaurant and a lovely breakfast. The staff were very kind. Luckily there was no wedding on the Friday night we stayed and I would avoid any stay, anywhere, were a wedding was taking place. It was peaceful and calm and we will book there again to collect the work in November.

Just a touch shabby, which I did not mind and the carpets need a good clean or a darker colour!