Good in general, pleasant staff and easy to find. Fresh linens, a good shower in my room. Offered upgrade while fixing a problem.

Outside appearance needs more attention, especially something for the fish in pond to shelter under. Also, below the top, clean linen, mattress covers were less so.

The fact that you allowed me to check in earlier than usual was very kind and helpful after a long night's work. The customer service was excellent. Thank you

nothing

Secure free car park and secure entry. Felt safe there staff have made efforts to stop any antisocial stuff from happening. Room was clean and had a sink which I did not expect so that was a bonus. Decent heating and there was no noise.

Lot of doors on the stairways, which are a bit heavy and awkward - are they all needed maybe remove some of them? Otherwise fine no issues.

Decent place. Friendly staff. Good value for the area. Would stay again.

Residents were a little loud 1of the nights. Hot water takes a few minutes to get through.

Staff always greeted with a smile. short walk from city centre.

Area was a little scary for female solo traveler but did the job for reading festival.

I arrived way earlier than expected and really didn’t know what to do - I was welcomed in regardless and the gentleman who served me (I think possibly the owner or manager) was so helpful and I was able to get into my room anyway. The rooms are basic but definitely very comfortable and stocked for tea and coffee making.

There was some minor aesthetic damage to the walls in the room - nothing too serious but could just use a touch up. Regardless this wouldn’t stop me recommending the hotel.

Reasonable walk from station and town centre.Beefeater ten min walk.

Nothing really,just a small double room for a night's stay.

great location to stay for the festival weekend, close to town and rooms were a great size. staff were friendly and helpful

The guys were friendly and extremely helpful

Not much really, as everything was as advertised online

Free parking, easy check in, good location, close to centre and Caversham Bridge area, which is what I wanted. Hotel pretty basic which was to be expected for the price.

Stairs are quite steep, and definitely didn't like the top fire door opening on to stairs with no landing.