The location, staff and facilities were really good.

Turndown service needs work, just before we settled down for the evening we found rubbish from the guests before including sex dice and old condom wrapper. if it hadn’t of been at midnight when we found this I’d of asked to change rooms but it’s not a good look cleanliness is basics!

The location is amazing, only like a 10 minute walk from the trainstation. Tha staff was really friendly and the food was good. We had an amazing view out our window and the room was really nice. We had the breakfast included and there was so much to choose from and everything so delicious. I also loved how they think about small details like having the light switch next to the bed and having one European plug in the room. I will definitely stay there again if I’m visiting that area and I will definitely recommend to others.

I think the only thing I didn’t like was that the door to the bathroom in our room was really thin so you can hear everything that your partner is doing in there.🚽

The ambience is really nice. The staff were very nice and very helpful. Games and activities by the lobby was great! They still allowed us to play a bit more after checking out. The bed was ok, quite hard but spacious (2 beds joint together). Ive asked if they have a king sized bed but they don’t and all their beds are the same as what we had. There was paid parking nearby and they offer 40% off for hotel guests which was really good. There are a few free disabled car parks right at the front of the hotel which was great for us.

The bed. It was too big for me and my partner. The pillows were quite old and over used. The bed is quite hard.

The pentahotel was a lovely stay, very nice in the city centre. The only thing that was disappointing was the fact I could not invite some friends I was down to see in for a drink past 11pm. Completely understandable but with a 24 hour bar you’d expect to able to invite your friends in for more than an hour under your responsibility. The night-porter who did let us in eventually spoke to me in the phone and said they couldn’t come in, then when I said we will go somewhere else asked for 20 mins, when I declined again he gave us an hour.

Lovely room, spacious and clean. Many more things to do on the ground floor area than most hotels…sports channels, play darts, pool, shuffleboard. There’s a bar (24/7 for Guests) and lots of comfy seating.

The breakfasts have gone up from £12 to £15:50 since my visit last week (evidently there had been an ‘offer’ for the last few weeks I’d stayed as it should have been £14…still a lot higher increase than inflation), the fact that I never saw Guests flocking for breakfast (even before the hike), shows they don’t have a good pricing strategy (especially as it shoots up to £18 if breakfast is booked in the morning…maybe more…I didn’t ask if inflation had also hit the £18 price). Nb My previous gripe had been the coffee machine giving out only warm and not hot coffee…nothing was ever done (breakfast itself was fine but not worth £15:50, in my opinion!) There are coffee shops only a few minutes walk away, including Nero and Black Sheep.

The room was very good, spacious and clean and the facilities were very good (good location too). I would definitely recommend the hotel but not the breakfast (at this point)…see below!

Breakfast was £12 when I booked in, I didn’t buy the 2nd breakfast until the morning when it had jumped to £18 (the receptionist could have mentioned this but, alas, it’s mentioned somewhere, most probably in the small print!!)…definitely not worth £18!! At present it’s not worth £12 unless you like just above Luke warm coffee as the machines are set at too low a temperature (I’ve previously reported this, as have others, but the Management mustn’t think this is such an issue….great thing is you can pay even more for your breakfast by going out to purchase a hot coffee down the road (sarcasm).. Unless your company is paying, it might be worth going out for breakfast until they sort their coffee machine settings!

Reception staff made us welcome and were helpful and accommodating with requests. Games are a very nice touch in the foyer areas and are free to use. Good size room and bed, the mattress was comfortable. Good size bathroom and walk in shower (with both an overhead and a hose attached shower). A stock of teas, coffee and bottle of water in the room on arrival. Replenished at the reception with no bother. Breakfast was varied and plentiful (hot, cold and continental selections). Worth paying the extra supplement on the room when booking.

Duvet was too small for bed size. Not the best pillows, but enough for the night.

I did read the bad reviews before I booked the hotel. And I have to say non of them were true. Hotel is very nice breakfast was amazing staff was great. Beds very comfy. Room clean . Air conditioning working perfectly. Bar food very nice.

Drinks on expensive side but what you expect everywhere is expensive nowadays. My son's room air conditioning wasn't working but he didn't communicate to staff so his fault no point telling me after check out lol. And rooms facing road could hear traffic noise. Don't think hotel can do much about this . My room was it the side didn't hear a thing.

Welcoming, and happy to help. Beautiful and clean great position.

Parking was off site although discount was given, we had 2 vehicles and it was expensive. Bed had a dip in the middle 😩 Ordered a glass of processeco but was given end of bottle previously open. Flat as a pancake. Then topped it up with another open bottle to make it fizzy. Needless to say at £7.31 a glass, didn't bother buying another.. I didn't say anything at the time, but as someone who has managed a public house, I wouldn't have served anyone with that I'm afraid.. if you wouldn't drink it yourself don't serve it to anyone.

The hotel is quirky and it was great to have some pub games included in the cost of the stay. The staff were all great and the ambience was brilliant in the bar. My room (215) was a good size with a big bed and decent bathroom.

There was a noisy group on the second floor which I stayed on and they were smoking marijuana. This was very strong and filled the whole corridor. Also, the prices were a little expensive, such as £41 for a fillet steak and £20 for breakfast. It was a little noisy in the bedroom from the street, however it is in a busy area.