The hotel is new and very beautiful. Have to say that every small detail has been thought out. Lots of beautiful plants and an outdoor place with lot of sofas and chairs. The breakfast was one of the best we have had and you can order eggs any style. Booked a room with balcony and it was very beautiful and the bathroom perfect. Very good location with easy walking distance to the river Rhine and the city center with lot of restaurants. But the best part of the hotel is their staff. All so friendly and welcoming and I mean everybody. We were sad to leave but will be back. Thank you all for making our easter vacation the best ever.

Nothing

I usually never write any review, but I need to say this. I arrived to the hotel, I was sick since the day before, the lady receptionist called, if I remember well, Mariassunta, showed me a great example of empathy and wonderful meaning of the word "hospitality" since our arrival. I must say that my parents are both from that field and since a kid I have been in this world, and lately, this word has lost his sense everywhere. She took care of me, called the pharmacy to explain them everything since my German is not so good, took our stuff, and later gave us the room earlier when we returned. The day after she was also asking about my health and how went our day. So I want to thank you so much for everything and your genuine way of taking care of the people , I hope you get to the top because you deserve it, and I hope you can read this message. The room and the hotel facilities were amazing, great quality everywhere, a true 5 stars. You have everything and more in the room, very classy, amazing bed, we slept like babies.

This hotel is like a very pleasant surprise in the beautiful city of MAINZ. Very clean, very comfortable. the staff was super helpful (especially Mr. Mehdi and others whom in not aware of names). Very well decorated and rooms full of detailed amenities up to the level of dental floss. Great work by the hotel management and i think it will be a great success. Even the soaps, shampoos and conditioners were of organic type and not containing sodium laureth sulfate which is great.

Breakfast seems to be a limited one. I think can be more variety (e.g. scrambled eggs) types of juices but still its not a complaint but a place for improvement.

The hotel is clearly new or recently renovated. The rooms are clean and include a mini-bar and coffee machine. The air conditioning and heating worked properly. The staff was highly friendly and very professional. Check-in and check-out were quick and efficient. The rooms are quiet. It's just a few minutes' walk to the old city center and the main train stations, with easy access from the airport. A good choice of room services are offered. The room has ironing options.

Breakfast was poor and comparable to that of a much cheaper/low budget hotel—a huge disappointment. The overall price for the hotel is too high, considering what is offered for the money. Definitely not worth it, and I will certainly not choose this hotel next time I visit Mainz. The 100-euro per night accommodation deposit is just laughable, as if they expect guests to demolish their rooms. This is something I have never encountered before, and I have traveled all over Europe. Overall, it's a great hotel (8/10).

The property has recently been refurbished so everything is new and pristine. The staff were friendly and helpful. It is well located for able to walk to the old town, the Dom, restaurants, museums, buses, trams and is only a brisk 10min walk from the station

The breakfast and evening meals are far too expensive. The normal rates for a room are also too expensive. We always stayed in this hotel when it was the city Hilton which had more reasonable rates. We will only stay here in the future if we get a good discount with Booking.com as we did for this stay.

This hotel wat outstanding. Very friendly staff, room was great with a big bed and nice bathroom, big TV. Breakfast was also vey good, with a large buffet to choose from. It s a 5 minute walk to the cathedral and maybe 10 minutes until the river, the hotel also has a big parking garage, where you can park your car for I think 27 euro per day. I also liked the details, for example the floor heating in the bathroom and the lights under the bed that go on when you need to go to the toilet at night.

everything was perfect

It's a luxurious hotel and not that pricy, in a very central location. The restaurant has limited availability in time and tables, even off season, but the staff is willing to prepare food served at the lobby.

However, I've made the mistake not to get a receipt on paper and the invoice by email never arrived. Now I'm trying to request one and they don't seem particularly responsive online.

The location of this hotel was fantastic. All the staff were very friendly, helpful and spoke English well. Special thanks to Emily at reception who researched tours for us, and Marc in the restaurant/bar for looking after us. The hotel fit-out is excellent and it is kept very clean.

- All staff were both friendly and very helpful. - The rooms were relaxing, nicely furnished and very well organised (eg the Daikin air conditioner functioned very well, room lights and sockets were in the right place and easy to use). - Breakfast was excellent and well worth the price. - Near the Altstadt but very quiet.

nothing

Absolutely beautiful hotel which has been recently completely refurbished. Amazing room, very comfortable bed. Excellent mini bar, superb breakfast. Location is close to Mainz Hbf and centre of town. Would stay again.

Some form of leisure facilities would be a bonus like a small pool, sauna or jacuzzi.