We came back late from Temple visit and hotel kindly allowed us to check out 1 1/2 hours late without any charges. Staff very helpful and kind. Special mention of Ms Winona who was extremely nice and helpful.

We arrived very late after landing at 10.10pm. Three staff were handling one customer before me, and I had to wait to check in. International credit card not easily accepted by system but luckily the staff was kind enough to allow me to pay on check out. When checking out same thing happened. 2 staff were handling me while another guest had to wait. More efficient handling at reception would be good.

Food was excellent. In room dining service was very good . The check in service was excellent, especially the lady who took us to the room was very pleasant and helpful. She also helped us expedite the check out.

Have been visiting this property for several years now. The number of staff seems to have been reduced. This may affect service, though it did not happen to me this time.

Location, attention to detail and attentiveness by staff. Very impressed by the service provided by Winona who went above and beyond to make our stay enjoyable and smooth. Kudos to her !!

Executive lounge offerings can be improved on but service was great

Excellent breakfast, attentive staff. We even wrote a google review for particular staff members who went above and beyond. Overall, we would stay here again surely. Location was perfect too. Room size was on the smaller side, but it did not bother us too much.

Room size, esp. for 3 adults was very cramped. Room service was not served hot - example tea and coffee was borderline cold and went unconsumed.

The check-in and check-out was very smooth, staff behaved nice and kind. We felt welcomed. It's a place where you can truly rest. We took advantage of the pool. Also the gym Is well equipped. Unfortunately did not have time for trying breakfast. Loved the comfort of bed, spacious room, clean bathroom and hot shower.

Room was well equipped with all the amenities. We just missed a shower gel.

Hospitatily. Courteousness of the staff and care. Had a good stay and special mention to the Gueat relations Manager Winona. She took most care in handling the luggages and our little one. Their extended help on need basis good to mention.

The food, the courtesy of the people

The club house could improve. When a customer requests for alcoholic drinks there is a delay because ladies are not allowed to serve alcoholic drinks and the amount poured into a glass is controlled. After some ideas to improve, the situation has become better.

Location was ideal and staff were generally good. Winnoma was very friendly and helpful and restaurant staff were good.

House keeping was a little slack. In that there was a left over beer that was not removed. Requested for shower gel but not provided instead was given shampoo.

Lovely hotel in a great location. We got a really good price for the rooms and both the breakfast and dinner we had in the hotel were very tasty.

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This place is amazing! It’s in a great part of Trivandrum. The hotel itself is wonderful. The staff were exceptional. Smiley, Winona, the manager and this wonderful young man (we didn’t catch his name but he was a sweet young man)- they made us feel like special family. The food was top notch!

Nothing. We loved everything.