The room was very clean. Breakfast was delicious and plenty. We also used the swimming pool and steam room. Easy access to local amenities. Pleasant green surroundings .

The shower screen is only half the size it should be.

Helpful staff loaned me an extension cord to allow me to use my discplayer for the alking book I use to facilitate sleep. They also helped in relation to taxi booking and facilitating meals in the restaurant.

I arrived as the evening was darkening, my room was very cold for the first night until I disvcovered the wall switch low down near the radiator blower which was switched off. I felt that this should have been put on by the staff preparing the room it would be helpful to provide an information sheet on things like this including the workings of the shower above the bath so that guests don't have to experiment. Once the heating switch was on the room achieved an acceptable level of heat.

Our room was lovely! The gym was well equipped and the pool was a very nice after a gym session- or would have been. Staff were amazing and so helpful!

The pool was supposed to be child free after I think 7pm- but there were young children still screaming and running around the pool side! I didn't spend as much time in there as I wpuld have because of the children. I timed it so I would be in after they were supposed to have left and I wanted to do some real swimming and work on my technique made really difficult by the children.. I also used to be a life guard so was getting very agitated by the children running on the side and the parent in the pool struggling to stop them as she was heavily pregnant. Not a relaxing swim. The charges for room service were extortionate.

The room was very clean and spacious. The staff were very good , all friendly. The breakfast was good with plenty of choice , replenished as soon as any items were low.

The bar was quite pricey. £6.40 for a pint of mahou ,which I had paid at most 3.5€ all winter in Spain ....quite a difference. I arrived early as I had to drop my wife at hull hospital for an operation (1300), so I asked if I was too early to check , the lady said it's 1500 to check in but I'll see if the room is ready ... Yes it's ready ...£20 ...I declined and waited till the allotted time . I appreciate if they're going out of their way to get the room ready early , but it was already done 🤷. The beds could do with changing , a bit uncomfortable

ALL the staff were extremely friendly and helpful and the bedroom and rest of the hotel were very clean; the two most important things for us.

Although our bathroom was very clean, it was bit dated and ‘tatty’. The food in the restaurant was a little bit pricey. We were a bit disappointed with the swimming pool, sauna & jacuzzi, as despite us visiting at various times, it was always too busy to use ‘properly’, as it is also used by schools and non hotel guests. The changing rooms were particularly bad as there was nowhere private to undress - particularly awkward when changing in front of children!

Our experience at Mercure Hull Grange Park Hotel had a lot of positives, but unfortunately, the service from the receptionist fell short. Starting with the good: the hotel’s communication before our stay was excellent. I received multiple emails leading up to our visit, which made me feel welcomed and excited. The hotel itself is spacious, comfortable, and well-maintained. Our room was clean, and when we had an issue with the heating, the staff were incredibly responsive. After calling the operator, a kind lady from the staff arrived promptly to fix the problem. She was professional and quick, ensuring that everything was working well, which was a relief since my husband, who is recovering from a stroke, needed to stay warm while I attended a wedding. Her efficiency and care really stood out. Now, for the not-so-good part: our experience with the receptionist was disappointing. We arrived at 2 pm, knowing check-in was at 3 pm, but I thought I’d ask if the room was ready. The receptionist was not welcoming and flatly told me check-in was at 3 pm. I accepted this, but was frustrated when I saw another guest being checked in before 3 pm while I was told to wait. It left me feeling confused about the inconsistency. Additionally, when we were finally checked in, the receptionist failed to provide basic information like the time and location of breakfast. This lack of communication felt like poor service, especially for such a large and otherwise well-run hotel. In conclusion, while the hotel itself and the rest of the staff were fantastic, the experience with the receptionist unfortunately took away from what could have been a flawless stay. With some improvements to reception service, Mercure Hull Grange Park Hotel has the potential to be a top choice for travelers.

receptionist

The hotel was very clean and looked very nice and welcoming. We went during christmas season and the decorations and christmas trees were beautiful. The staff were very friendly and got us checked in quickly. There were events taking place during our stay which we werent a part of which they checked with us and ensured our room was on the other side of the hotel so we werent disturbed by these which was fantastic and we appreciated that.

The bathroom decor was a bit old fashioned but apart from that, everything was all very good quality

We booked very last minute and were able to get a privilege double room. On arrival the young lady that greeted us (I can’t remember her name) was lovely, really welcoming and got us sorted quickly. The room itself was large, very spacious and warm. The bed was very comfortable and definitely bigger than a standard double. Large window letting in plenty of light for getting ready. Tea and coffee facilities were great and an ironing board and iron there ready to use. The soaps, shampoo, conditioner etc and the hair dryer all great quality. Plenty of hangers available which was handy. The pool / health facilities were good, little worn and dated with an odd smell in the changing rooms but nothing too major. The kids swimming lesson took a bit out of our ‘relaxing vibe’ but hey it is what it is, we’re parents too. We didn’t have breakfast as had to leave too early but the checkout process was simple. Plenty of parking available and had no problem even when we returned very late in the evening.

If I was being picky I’d have to say the TV was very small considering the size of the room and how far the bed is. Luckily we didn’t need to use it other than background noise while getting ready but if I was staying longer it would have been annoying. The rooms are a little dated, clean but do have bits of paint missing and a few leather patches missing from furniture.

Hotel was easy to find. Big car park. Cheerful efficient check in. Nice, modern air-conditioned, ground floor bar and restaurant area. Relaxed atmosphere, we felt at home straight away. Room big with huge, comfy bed. Pretty view of hotel garden with big trees and twinkley lights with inviting looking tables and chairs. Staff were very kind and helpful.

Room was nice and big but a bit bare looking. Bathroom had everything we needed but needed redecorating/updating. Hotel only provides 2 normal teabags, 2 other teabags, and a few coffee sachets. We were given all we needed on request. But come on guys, folks need more than 1 cup of tea each for 24 hours!!!!

Very friendly and helpful staff, could not fault them. Comfortable beds and clean rooms that were well equipped. Nice to have use of swimming pool included. Food at dinner was really well cooked (though very slow in arriving)

Noise from TV in room backing onto ours coming through thin wall. Shower is overhead and impossible to shower without soaking hair. Cost of breakfast exorbitant on top of room cost. Dinner service was very very slow ..1 +hour from ordering to arrival with no explanation or apology from the only member of staff serving. The restaurant was not busy either. These are only little things and (apart from the tv) did not spoil a really good stay in the hotel.