The service was good. The location was so convenient we could reach the hotel by walking through the under tunnel. There is a bakery at levels one where we could buy bread for breakfast everyday. The staff was so helpful to push my luggages to the hotel room for me when I was alone with my son.

Nothing much. Is just that there was not complementary parking. I didn’t realise the airport shuttle is not at the entrance of the hotel, we have to board the bus at the back of the hotel. But this has nothing to do with the hotel service. They were great they help used pushed out luggage to the bus stop.

Big room. Airport bus 22 is from airport to hotel and vice verso. Very easy to get to hotel. Make sure you buy round trip to save some money. Easy location to many good restraints by easy walk.

Breakfast is not good at all. Hard to eat. The other reviews were not correct or they have not been in Europe hotel breakfast. The shower room smell very bad. Like someone has not been taken the shower for many days. I was surprised to smell that. I thought Japan is a very clean country. The carpet looks old. Wish they replace it with wood look like floor. It will feel cleaner and modern.

Location is perfect. Close to downtown. So many places to shop and eat. And yet still we could experience skiing at Ban K. Also we hiked in Maruyama Park after a nice snowfall, which was great. We also visited Maruyama Zoo, which is an ok short winter activity, but probably nicer in the summer.

The only rooms available were smoking and our kids barely made it the first night. But we got some help to open the window and all was ok after we aired out the room for 2 days.

Excellent location in the heart of Sapporo city. We were there to snowboard the surrounding resorts and this was an excellent base. Parking on site, easy access to the underground shopping precinct and restaurants which maze on for miles, super helpful staff and spacious rooms with excellent climate control and all the amenities you could need. Good bathroom, spacious with excellent water pressure. Good selection of restaurants (we didn't use them) but there seems to be something for everyone.

No "boot room" to store snowboards and boots so had to take them back to the room everyday.

Great location, possibility to use underground passage from the Sapporo JR Station all the way to Susukino area. Clean room, good amenities, clean bathroom and lovely bed and pillows. For a single traveller the room was enough sizewise since it was mainly for sleeping and tidying up. Opted for buying breakfast from conbini and stored it in the minibar provided in the room. Nice and helpful staff.

Maybe a little bit outdated features and furniture in the guest room but it didn’t bother me, really, because the room itself and the bathroom were clean and everything worked fine.

A hotel with history, this accommodation was in a convenient place located roughly 10mins from Sapporo Station or 5mins from Odori Station. The underground pathway makes it easier to go to and from both stations without walking outside in the sun/rain. Plenty of shopping malls and restaurants all in walking distance as well as attractions such as the Sapporo TV tower. Amenities are well stocked and all staff were friendly and professional. The room was very clean and spacious. The breakfast buffet had plentiful of options from Japanese to Western foods and some Hokkaido specialties like soup curry. It is also one of the few hotels where the airport limousine bus stops so is easily accessible to/from Shin-Chitose airport.

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Very large room. Location was great with a short walk from the station via the underground walkway - though the directions from the station were a little confusing - but that isn’t necessarily the hotels fault. Older hotel but very clean.

Mizar lounge (with fire place) wasn’t open during the week - very disappointed as we were looking forward to using it after a long day exploring on a winters day. Other outlets are only open in late afternoon/early evening (bars). There is a Starbucks attached and a couple of restaurants. No on-site coin operated laundry, microwave or ice machine - but housekeeping provide ice. No coffee machine but coffee and tea and kettle in room.

Location...location...location. Only book the new East Wing because you get control and set the mode and temperature of your room air-conditioning unlike the old wing. The new East Wing also gets updated bathrooms. The old wing gets central air conditioning and in winter it can get unbearably hot and humid in the room with no respite from the heat. The hotel is conveniently located near Sapporo Station (JR) via the underground walkway mall. You skip all the cold, snow, slush or ice which can make walking difficult or safely. Shopping and food is also nearby and at every corner. You can also easily rent a car/SUV/MPV from nearby car rental companies. My family rented a Subaru LayBack (similar to Levorg but with higher ground clearance useful in deeper snow condition) from Nippon-Rent-A-Car near Sapporo Station and it was a convenient and straightforward.

The check-in female staff showed impatience on her face and speech when her 'Japanese' English was hard to understand.

First time staying. Have an old, modern feel vibes. Great hotel

When I book this hotel at Booking.com, it shows the room with free upgrade but when we check-in on the day, the staff didn’t see any room upgrade. Was disappointed as I book this hotel because there was a free room upgrade and was looking forward to what was the upgraded room would be like. Booking.com and the hotel must work hand in hand and to confirm this kind of things. Please do not mislead customers by booking the hotel and put free upgrade. It is not very nice after we book and went to the hotel and ask the staff if my have a free room upgrade.

We stayed there for 4 nights (2 nights at the beginning of our trip and 2 nights at the end before flying off). The twin rooms and double room was a bit tight, but we upgraded to a corner king room which was nice. Beds and pillows were comfy and firm. Location is excellent as it is walking distance to the various stations and shopping malls, and one is sheltered with the underground passageway. The hotel staff was very friendly and service was top notch. We used their luggage storage services when we checked out after the first 2 nights, and was pleasantly surprised when we saw our luggage in our rooms when we checked in at the end of the trip.

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