The location of the room gave us city and river views. The menu was excellent, as was the food. It was a pleasure to have a varied menu from other local hotels. Each Manager (check-in manager, breakfast room manager and house keeping manager) were awesome and fixed any issue immediately. Every staff person went above and beyond to make our stay wonderful.

Parking was difficults. Initially there were things in the room that didn't work. The TV remote needed new batteries; one lamp didn't turn off, and the hairdryer was not easy to use as an older guest.It required constantly pushing the "on" button.

Standard of room was excellent. Bed was very comfortable, room spotless, great central location, and attractions in the city were all an easy walk away. Chose to eat dinner in hotel and service and food quality were excellent. All staff were very pleasant at every interaction. I would stay here again or at any of the Neville Group hotels.

I wouldn't normally spend as much on myself. However, the rate I paid was well within the city's average hotel rate, and I have to be fair as I did check other options. I also must say, again, to be fair, I travelled in what would be classed as 'high season' so generally accommodation is slightly more expensive than cooler months.

I'm a vegan and the staff were very lovely. They advised me at check in at reception to tell my server the next day. You have a full vegan breakfast which is very much appreciated and then vegan spread too. I like brown toast and your bread is good quality - I stay at hotels a lot and some are not so good but yours is. The coffee is lovely too and I really liked that the waiter brought both coffee and tea on a tray and asked me to choose - so I'm not waiting! The location is absolutely stunning - you must have the nicest view of any hotel in Ireland. The lady on reception in the dining room was very warm and welcoming. I will recommend you very highly to all my friends and family. Your staff are trained and experienced in what they do. Fabulous stay - I enjoyed it so much. Thank you!

Really nothing could be improved. Everything was spot on!

We stayed for just one night, a mistake as there is so much to see in Kilkenny! The hotel is ideally located on the river across from the castle and easy walking distance to all the main sights and bars and restaurants. Room was very clean and comfortable, located at the far end of the corridor right beside a service elevator, I was worried about noise. There was a bit when housekeeping staff started work at around 0800 but not too bad. The hairdryer in the room didn't work and it was too close to check-out time to request and wait for a replacement. The buffet breakfast was good. Variety of pastries, bread, cereals and fruit as well as the usual cooked Irish breakfast items. The hotel car park is very handy and we could leave the car there after check-out to have another wander around and check out a few things we didn't get to see the previous day.

The location was absolutely perfect - everything within a really short walk - it was in position A in a delightful town. We definitely intend to be back again and again!! We loved it!! The room was very well equipped (*no safe and I don't think it had a fridge?) but everything else was really nice and a separate work desk and table and 3 chairs - excellent! Guaranteed parking on site albeit a bit strange the way the parking was located around the hotel.

The only thing to flag is this hotel seems incapable of cooking fried eggs! The self-service breakfast was delicious except all days the fried eggs were overcooked and piled into a silver container to keep warm like at a poor motorway service station! Come on chef!!! Everything else was 10/10!! Staff were really well trained and attentive and super friendly.

Very friendly, exceedingly helpful and caring staff. Brilliant central location with safe parking. There was a great variety of tasty food for breakfast. The bedroom was very clean and comfortable. I enjoyed the unexpected treat of a concert which was coincidentally being held during our stay. The loyalty scheme which is run by the Nevillehotels is a great idea. Unfortunately we could not take up the surprise invitation letter, left under our bedroom door on our last night, to extend our stay for a lot less. Plan to return when next in Kilkenny.

Can't think of a thing!

I liked the location where the hotel is. It's very close to everything and that there are a lot of things you can see and do in the area. I like the fact that the hotel staff granted my request to give us a room where we can have a nice view. It made our stay very special and we will definitely be back and would recommend the hotel to our family and friends.

The only thing that I didn't like is the service at the bar is quite slow people are queing to buy a drinks and there's only 1 Bar staff. I know they are busy that day but it can be improve.

All went well......We have been there now 2 years in a row....Loved it. We had an afternoon tea service and the staff was very helpful. We will always find a way to stay with you every time we come back to Kilkenny.

The front desk seemed a bit erratic on check in and gave us a room that had no lift in the apartment area. We specifically requested a lift and not stairs....I had a back injection just prior to traveling to Ireland and could not carry bags up or down stairs. It took a long time to change our room - but ended up at the same room we stayed at last year. Very pleased about that.

The room was a good size and the outlook over the river to the castle was terrific, The in house bar and restaurant were both good and the staff i these were engaging and friendly. The breakfast was very good. On site car parking was easy to access.

The room was not air conditioned which is a basic expectation for a four star property. Also, not having a fridge in the room is a real inconvenient for people travelling by car and needing to store things in a cool space during their visit.

Breakfast was great. Staff were very friendly and accommodating, Staff upon check in were super friendly. We really enjoyed sitting on the patio and having a few drinks. The day was perfect weather wise. Thankful that parking was on site and accessible. the location is very central and for my sister, having a room that faced the castle was lovely. Sitting on the patio enjoying drinks was a bonus!

My sister was facing the water/castle side. We were on the opposite side. Despite us having 2 different locations, the "singing" and "partying" in the evening was very distracting for both of us, and didn't allow for a sound sleep. Put some ear plugs on and that helped. Not sure where this noise was coming from.