The location is fantastic! The view from our balcony was breathtaking - straight across the lake! The hotel has a free shuttle bus that will pick you up and drop you back at the train station. The train from Milan Centrale is an easy hour journey to Varenna. From the hotel it is a 3 min walk to some restaurants and small souvenir shops - but fyi very steep steps (I held onto my mum! But she’s 77 and she made it up and down without too much bother). The hotel staff are so so friendly and even though we tried a bit of Italian - they all speak brilliant English! Cannot fault this stay. We had a junior suite and it was big, well equipped and there was a small bottle of champagne and a note on arrival - lovely touch.

The junior suite was fabulous and the view of the lake outstanding. The staff were extremely friendly and helpful.

Not being able to request room service but the local amenities made up for that.

The stay altogether was fine. The hotel is located good, on one side the main village piazza and stunning view of the lake on the other. Good service. Offering nice generous breakfast and we enjoyed the experience of fine dining at the Visteria and afternoon cocktails overlooking the lake (for us worth the price).

The room was a disappointment, Small, crowded, lacking a full mirror, noisy air conditioner, poor light seal (just have the curtains a bit wider) and the supposed enchanting proximity to the church is an annoying sound of the bell awaking at 7am

Everything was wonderful. Overall the property was amazing and we loved our stay there. The staff were very friendly and attentive and the location was perfect. They had a lake view room available and upgraded us for free on arrival which we greatly appreciated as the view was stunning!

We did miss the information that we could have had someone pick us up at the train station when we arrived and ended up walking with our bags. Also, the mattress and pillows were very firm and not the most comfortable for our tastes.

We had a room with a balcony and it was just stunning. The room was kept spotless during our stay and the breakfast was wonderful. Location right in the main piazza couldn't have been better.

Booked a year in advance and was unfortunatley given a room opposite reception. They insisted it would be ultra quiet but that was not the case. Having booked so early I think the noisier rooms should be left for last minute bookings and people who book early should get the premium, quieter spots.

The location of the hotel is perfect, with a wonderful view over Lake Como. A short walk from the train station at Varenna, less than 10 minutes, as well as being only a 5 minute walk from the ferry. Plenty of bars and restaurants within a few hundred yards of the hotel. Very helpful and friendly team looking after us. The breakfast set up was fantastic, tables overlooking the lake, then, food wise, everything you might want, hot or cold, absolutely loads of healthy options, delicious!

Our bathroom was about the smallest we have ever experienced, in any hotel around the world, no bigger than 1.80m x 1.40m in total, so it was a bit of a tight squeeze. Nevertheless we had a view of the lake and we would still highly recommend this hotel but next time we'd pay a little extra for a lake view, with a balcony.

It was the perfect location in the quiet town of Varenna. We loved our balcony view, the access to the botanical gardens and the incredible sunsets. The staff was exceptional. Marco helped us with a booking we made via another resource. For other travelers, please allow this hotel to manage your experiences! They have access to more at better pricing. We overpaid by not booking through the hotel.

Hard to sleep at night because we stayed just before the hotel turns on the AC (April 15). No air movement during the nights which made it very stuffy. They did bring us a fan but it was uncomfortable even so. For reference, another hotel turned our AC on for our room though they don’t for the whole hotel until later in April.

Great location, short walk to the water, right in the main square. Staff was extremely friendly and helpful. Rooms were exceptionally comfortable and had everything you could need. Restaurants on site had incredible food and drinks. The pool was a great amenity and lovely to relax by. We loved the included and delicious breakfast spread with so much to choose from including mimosas and a gorgeous lake view!

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The location, the helpfulness of Irena on reception, the size of the room and the free shuttle to the station. The breakfast was impressive but see below (in section - what didn’t you like about the property)

The breakfast choice was impressive. Now, whether this was because we went down to breakfast at 10am or not ….. the sausages,bacon, beans, mushrooms and hash brown were almost cold. Not what you’d expect from a 4 star hotel. The same for the coffee - tepid. Quite disappointing.

The location was excellent All staff are very friendly and helpful they couldn’t do enough for us Our room was very clean and had all the trappings like robes slippers coffee machine ect The extra large bed was sooo comfortable and although our room didn’t have a lake view we looked on to the very pretty square The views form the restaurant, bar and terraces are spectacular, absolutely beautiful Our experience at @visteria@ the hotel restaurant was amazing highly recommend booking this