Our stay at Heliconias was generally excellent. The staff was great and when we had a lot of ants in our original room (it is the jungle :), they moved us to a bigger room right away. Breakfast was good, best gallo pinto we had in CR, though a bit repetitive after a couple of days. The room was clean, bathroom was great and everything worked well. Location wise, it is a bit farther from La Fortuna and the attractions beyond that. I didn't realize that 17km in CR can be up to 30 mins each way. But if you're looking for a nice getaway away from everything else, Heliconias is awesome!

Even though it poured rain the entire time, one of the guides pointed out where we could still watch lots of birds from the open air restaurant in spite of the rain. We saw three types of toucans! The staff was excellent. When we got ready to leave, a staff member noticed we had a flat tire. He and another staff person (Alejandro) immediately jumped in to help inflate the tire, then led us to the tire shop and instructed them to fix it. It’s a lovely property and was our second visit. The staff is very responsive and helpful. And they are quick to arrive with golf carts to take you where you need to go.

That it poured rain the entire time we were there! It would’ve been nice to have a large umbrella at every room. Also, I wish they didn’t use scented toilet paper. The chemicals in the toilet paper can cause irritation. I had to use my own untreated Kleenex to avoid problems. As an ecologically-oriented Hotel, I think it would be nice to avoid the use of chemicals anyway.

We loved the property and all the birds everywhere. Very attractive and exotic. We took a lovely walk on the property looking for birds. The lychee trees provided ample food for the birds and we saw tons, among them three yellow-throated Toucans, lots of oropendolas and other Costa Rican species. At first we were concerned by the distance away from La Fortuna and good restaurants, but we found the food was very good at the hotel restaurant and the staff were absolutely outstanding and very friendly. In general the staff was quite responsive and helpful. We ended up having a very relaxing stay. We hope to return in a year or two.

There were no comfortable chairs to sit in inside our room and only one chair on the deck. We both like to read and since it gets dark early, we would’ve liked someplace to sit and read. We needed bedside lamps to read by. The single lamp was too small and too low. The staff did bring us a pole lamp for our second night. Also the overhead chandelier was broken and two of the bulbs (the others didn’t work) stayed on all night. We did alert the staff at the desk the next morning. The guy at the desk was quite concerned and very responsive. He indicated they were going to replace the light immediately. Hopefully it will be fixed by now.

I loved the service and the thermal waters. The food is pricey but good and very abundant. The rooms were very nice, we were moved to a larger room because the smaller cabins were being remodelled.

The thermal pools are only open from 4 pm to 9 pm, so we did not get much chance to get in them. We went instead to Arenal Thermal Pools, which are about 30 minutes away by car. Also, I thought we were renting a room in La Fortuna, because that is what I wrote down when searching in Booking, so I feel like Booking did false advertisement. However, the hotel is wonderful.

Our first day in Costa Rica had its challenges, but upon arriving at the hotel, we were pleasantly surprised by the kindness and assistance of the staff. Despite our initial fatigue, we quickly enjoyed the magnificent pool, private jungle trek, and relaxing on-location hot springs. Even with our 7-year-old daughter in tow, we felt secure thanks to the safe environment provided by the hotel. Thanks to them, we were able to shake off the travel fatigue and truly start enjoying our holiday.

The hotel is located a bit far from La Fortuna, with transportation costing USD$45 one-way. However, if you book activities through their reception, which incidentally offers some of the best experiences we had in Costa Rica (the horseback riding expedition is unparalleled), they provide free transportation. For peace of mind and because of the exceptional quality of these experiences, I highly recommend booking all activities through their friendly reception. Additionally, if you plan to visit La Fortuna, they can arrange transportation for you, ensuring both safety and access to one of the best drivers we encountered during our entire trip.

Beautiful, well-maintained grounds. The bungalow was beautiful and spacious. Lovely balcony and hammocks. Included breakfast which was very nice, menu style. Staff were really helpful. They made some inquiries for us for visiting an eco-reserve.

We had wifi issues throughout our stay but seemed to be a one-off event caused by the internet provider. The first evening we arrived, the hot springs were lukewarm but then the following night they were hot, so not sure what happened there. We knew the hotel was a bit of a drive from La fortuna and arenal volcano (30 or so minutes) when we booked. It ended up being not so great as we felt really far away from restaurants and diverse options.

The overall resort was very nice and well kept. Staff were very friendly and helpful, breakfast was nice with enough options. We didn't use the pool but looked clean and warm enough to swim in. We saw a sloth right behind our glass bungalow, we also saw toucans on the resort.

These arnt really complaints just suggestions. No where to hang wet towels in the bathroom, only hook on back of bathroom door was broken. Bathroom light was useless, once dark you couldn't see and the only mirror was in the dark bathroom, another mirror could be helpful. The black out strips don't stop people from looking in but create more darkness in the room. The spare bed was unusable, the mattress needs replacing. More foliage between us and next door as we could see a lady naked next door. The walking trail is a very nice touch but no signs to tell you if you're going the right way. And finally, probably because we are British a kettle would be great!

The property is located on a rural area with lovely trees and sounds of the forest. It is very peaceful there outside of busy La Fortuna. It has several little hot springs that vary in temperature from hot to warm and a swimming pool. The food at the beautiful, ranch style restaurant was delicious and the staff and service there were great. We also enjoyed the walk to the hot springs and the restaurant.

The room we stayed in needed the sliding door repaired to close it( which the maintenance men attended to immediately-thank you ). The pillows were rather hard and the bathroom door would not close and lock securely. We did like the room but it just needed a few repairs which we reported to the front desk so hopefully they will be taken care of.

Hotel location is “middle of nowhere” but that’s great because it’s not massive touristic and it’s literally in the middle of rain forest. The staff is very helpful and kind. They always tried to help or to answer any questions he had. Standard room bungalows has clean and had all necessary commodities. Pool is not deep but does its work. Was great for refreshing during rain forest and humidity. Springs are very nice. 6 pools with different water temperatures. 1st and 2 warmer were great. Very recommended hotel.

To us the hotel weak point is the restaurant. Breakfast has not lots of options. Drinks like coffee or milk are buffet style but then you have to choose between 5 or 6 options, like omelette, scrambled eggs, pancakes or gallo pinto one per person. The dinner prices seemed as well a bit overpriced compared with others. Still, it does it job and food is good.

Beautiful property! Only there for 1 night but we had a fantastic experience. We did the night walk tour with Victor and got to see amazing wildlife. It was a highlight of the trip for my kids. Also saw a mama and baby sloth on the property. The grounds are stunning. Restaurant was really good too. We loved our bungalow with the hammocks. The hot springs were a bonus. Would definitely recommend this to others!

Beds and pillows were a little uncomfortable.