We were allocated rooms in their newly decorated wing which were spectacular. Everything you could ask for. Lifts to all floors so no carting bags up stairs. Staff were friendly and helpful. If I stayed again I would ask for an ocean front with a terrace in the new wing.

The hotel is currently upgrading the outside of the building and so we looked out onto scaffolding. However will be beautiful once done and they are obviously investing into upgrading the building inside and out. Wasn't really an issue for us.

I was welcomed warmly when I checked in and given a gorgeous room. The room was very spacious, clean and luxurious! I had a nice view of the marina down below and the bed was very spacious and comfortable. The free breakfast was a lovely gesture.

My only complaint would be the attitude of a member of housekeeping; I had my door opened before check-out and she poked her head in and slammed the door shut. That wasn't an issue but it would have been nice if she knocked. The previous night I was very sick so I stripped the bed out of respect for housekeeping; I opened the door and I tried explaining to the same woman as stated above and she looked at me and then shut the door of the room. I felt this was very rude.

Very lovely team of staff at the Hotel. Very helpful in sorting any issues immediately. Apart from Lift all facilities were in good condition, lovely room deco, very clean. Spa treatments received were exceptional on both days, Sunday and Monday.

Noise on day two which l assume was from some renovation works taking place in parts of the hotel. Unfortunately Spa treatments not as advertised in marketing materials in the hotel. Apparantly the hotel does not have the updated brochures. The actual treatments received were exceptional. Great customer service from the Spa staff at Reception and those providing the services on Sunday (10/03/2025), really lovely. Receptionist on Monday (09/03/2025) not very welcoming

We spent 2 nights at the Dover Marina Hotel, and overall we really enjoyed our stay. The location is perfect and right opposite the beach and close to the town. We were pleasantly surprised by all the facilities the hotel had to offer. The Churchill Bar is beautiful, the coffee shop is a really nice place to stop by if you have a busy day ahead, and we weren't sure what to expect from the Spa but the massage I had there was fantastic. We were a little disappointed by some of the food in the hotel restaurant, but the atmosphere was great and staff were really attentive and it's still well worth a visit. Our room itself was a bit smaller than expected, but suited us just fine for our short stay. We were given the option to upgrade to a sea view room at an extra cost but did not take it. We wish we would have done this because the views at the back of the hotel weren't great, but the sea view from the bar was exceptional. There was a bit of a bleach/drain smell in the bathroom but the bed was very comfortable, and our room was cleaned everyday and the complimentary teas/coffee and biscuits were topped up daily. They also provided decaf coffee which was a nice touch. There was a bit of refurbishment going on when we stayed so we don't feel like we got to see the hotel at it's best but the staff were very friendly and accommodating and we had a great stay overall.

When we checked in the staff were super friendly and showed us where all the facilities were and advised how to access them etc and asked if we needed any further help. The room was great overall, only issue is the guests in the room next to ours were chain smoking on the balcony and even with the doors closed the smoke repeatedly entered our room, we are non smokers so this was really quite unpleasant.

The staff in the morning were not quite as friendly as when we checked in. The hotel had closed the front doors for them to be cleaned we asked if they could open them so we could put some bags in the car which was parked directly outside but they just ignored us and we had to go the back way meaning walking down the street and back just to get to the car which was 20ft away. I only mention this as I have mobility issues and I wasn't feeling well that morning. As mentioned previously the guests smoking on the balcony adjacent to ours meant we were unable to sit outside or open any windows etc, even with them closed our room became unbearable with cigarette smoke. We asked them nicely to smoke away from our door but were ignored.

This was our second time staying here and we really do enjoy this hotel. The staff are warm, friendly had helpful - lots of smiles when interacting with guests or diners in the restaurant. We almost didn't book due to the reviews mentioning about the refurbishment and some of the spa facilities being out of action. We were very lucky - all spa facilities worked fine and was just the tonic. The refurb work caused us minimal discomfort to be honest. The breakfast was great -nice to have an omlette made fresh to order and they do a great steak for dinner.

The shower door in room 316 doesn't close properly so the water leaks through and causes quite a mess, the shower head also kept falling off, so not great. But overall, the room was stylish and modern and to our liking.

Great location for an overnight trip to the coast. Spent a day in Folkstone, overnight at the hotel and a walk on the cliffs after checking out. Free parking at the rear of the hotel. Enjoyed the gym and the spa - it's not luxurious but was nice to use. Breakfast was lovely but expensive if you have a teen who only ate toast! The bar area is smart and cosy at the same time. The restaurant again had nice decor, food was good and staff in both were v nice. The bathroom in the room was nice and clean / new.

We had a family room with a single bed which was a put up - it was v hard and uncomfortable. Main bed was fine tho. The hallways are a bit worn out.

Everything! The staff were friendly and accommodating. It was my birthday and they gave me a cake with a happy birthday special, gave me Prosecco on the house and decorated my table with happy birthday stickers. It was serene and blissful and just all round restful.. the location was so perfect being by the ocean, the air was clean, the food was good, I was always filled and sleepy after every meal..

The elevatorssss😔 they are so small and so slow in coming but it was fine really I just hate small spaces. Plus having more options on the menu.. I had the same things everyday which I got tired of eventually but it was still good food and very filling!

Beautifully situated on the sea front. Convenient for the town and about 15 minutes walk from the station. We had a room on the fourth floor that offers a wonderful view of the castle and of all the shipping in the Channel, the French coast and all the interest of watching the coming and goings of the Channel ferries. The room was fairly small but very comfortable and clean. Nice shower. Breakfast offered a wide range of hot and cold options. Pleasant and helpful staff.

Room was a bit overheated and impossible to turn the heating down, but otherwise couldn't fault it.

Very accomodating and upgraded our room for our anniversary. Very friendly and easy to talk to staff. Spotless rooms and the lobby was comforting. The spa and gym were in the basement. The sauna and Steam room were clean and the gym was good and those were free to access. You get a 10% discount on spa treatments including massage. In this hotel, you do feel like royalty and staying here is very worth it.

Staff knocked on the door so gently you couldn't hear them. The Housekeeper almost walked in on me getting changed!! haha. The restaurant downstairs looks lovely but unfortunately didn't eat there as there are few decent choices for a Muslim. Wanted to go to the spa but for £50 for 30 mins is not worth it even with the 10% discount as everywhere else I go to the spa is always £50 for 50 or 60 mins.