The place is magnificent, with beautiful terraces and eating spaces, the staff are uniformly friendly, and polite. Whilst there are people willing to help, it is not possible for someone with mobility issues to get everywhere. We stayed in the Charlie Chaplin suite - a beautiful set of rooms overlooking the hippo fountain. A lovely sitting room with tea, coffee (Nespresso machine with pods) and bottled water, comfy sofa, table and chairs, and a TV. The bathroom is vast and very beautiful - however it is impossible to maintain a steady temperature in the shower, the flow is quite feeble, and the mirror is not above the basin but on the adjacent wall. The bedroom is lovely, with a comfortable bed, large dresser, quiet fan for those warmer evenings, pretty chandelier and side lamps, with a little nook for reading. We had breakfast at the Bear Lodge - wonderful! Great choice of options, fresh juice, and perfect morning coffee. Highly recommended.

As someone who uses a mobility scooter, it was quite difficult to get around - there are golf buggies, which can do the bulk of the work, but as everyone with limited mobility knows, it's the last bit - the steps, the thresholds, the stairs. But it's a historic building so obviously some things simply cannot be done. If you are able to walk a little, you will be fine, but do ask them to take you as close to the doors as possible,

If you love the glorious English countryside, wonderful architecture & grounds, fantastic views, amazing staff and incredible animals then ignore the headline price as this place is an absolute bargain as you get all of the above in abundance PLUS Howletts too. As these aren't performing acts in a circus there are no guarantees who you will see and just like us some are early risers, some late. The same applies to the temperature so do a little planning to get those extra special memories. All the staff were superb but extra special mentions are required for Freya (The tooth fairy 😉) and Jensen at the concierge, and the lovely Ruby in the Garden Room. You three put the icing on a very special visit, THANK YOU!

Nothing.

We love the Hotel, the architecture, the gardens, the decor and was more than happy with the beautiful view from our very nice room. Breakfast was very good in The Garden Restaurant.

We were a little disappointed that functions were causing certain areas of the hotel to be off limits. Of course part of the experience is getting the buggy and driving around the reserve but picking it up at 3pm and taking it back at 11 am the next day means that you actually have it for a very short period of time. By the time we had eaten dinner the animals were all in their lairs and then in the morning you cant enjoy a leisurely breakfast.

We have stayed at Port lympne mansion four times now. Each time we have had different rooms and all of them were outstanding. How many hotels have a fabulous zoo on the door step, acres of stately gardens to wander around, and a golf buggy to use, all for no extra cost . Probably the best hotel breakfast we have ever had and it is waiter service and freshly cooked to your own wishes . This was also included in the price of the stay. There are several on-site restaurants, bars and cafes. Initially the room may seem a little pricey, but when you think about how much you get for it , there is a lot of value .

There was a bit of building work going on in the grounds , but it didn't really spoil the experience.

Beautifull outlook, peaceful.

Price of food and drink around the zoo is very over priced and isn't that good. We were prepared and brought picnics and our own drinks for the stay. I noticed many others came prepared with cool bags. If food was sensible priced and more appealing (F&C Maybe)I expect people would buy more. Breakfast was okay but we always feel the garden room restaurant is Not set up for couples, you don't get much space! Families however get masses of room with kids/babies having plenty of room to spread out toys everywhere. The tables need to be spaced out better to make couples not feel squashed in and on top of each others.

Staff were very friendly. Our room was in the Mansion House, very clean, comfortable, and spacious. Lovely complimentary toiletries, nice selection of teas and coffee in the room. It was great being able to walk around the park and see the animals and to learn about the rewilding of animals. Also, the views across the downs to the coast were amazing. We would highly recommend the afternoon tea. It was slightly different and absolutely delicious. Breakfast was also really nice. Lots of options were available to choose from. The food was fresh and served hot

Unsure why you couldn't use the allocated golf buggy until the 3pm check-in time. As visitors are encouraged to come early to make the most of their time staying there, it would be great to have access much earlier. Check-out is 11 a.m, and you have to hand the golf buggy back at that time, so there are plenty of golf buggies available before 3 pm. We found the food prices in the Garden Restaurant extremely expensive for what was on offer. May also want to consider having more fish options as well as simple vegetarian options and not just chickpea, sweet potato or butternut squash ingredients

The Mansion featured beautiful décor and a wide range of amenities. The shower had excellent water pressure, and the staff were both friendly and helpful. The buggies provided a convenient way to explore the reserve, with clear signage for paths and parking, and were easy to drive. Having experienced safaris in Africa, we thoroughly enjoyed this one as it was well-organized, the animal keepers were knowledgeable, and there was a diverse selection of species.

I believe we should have been given a map of the reserve upon check-in. The safari felt somewhat hurried at times, making it difficult to fully enjoy locating the animals. We paid an additional fee for a bed for our 3-year-old as per hotel policy, but it was a foldable bed with a soft mattress, which seemed a bit steep for the quality provided. It would also be helpful if there were shuttle services to the sister park.

The history of the mansion and the location. The views from the back of the mansion were lovely and having all the animals on our doorstep was a real treat

There were a few issues but they did not spoil our stay. In one of the bedrooms (twin room) there was a constant noise through the night. It could have been the radiator or the fountain pipes outside. Also the towels (which were soiled from my baby granddaughter) were not changed and just put back to be reused. That was a bit of a shock for a hotel of this price range!

We booked this hotel honestly - mainly because we wanted a buggy to go around the park having visited on a day trip and found this was the most affordable way to get one - this did not disappoint, the buggy experience was absolutely incredible, being able to access the park after dark and seeing animals not about in the day, pretty much a private view a lot of the time e.g. the tapirs. The hotel and grounds are stunning

It is very expensive It is not refundable, our car broke down on the day so we almost didn't get there and would have lost a huge amount of money, we rung and they said they were unable to move the date or cancel - we had to significantly reduce our time at the park and ended up not taking advantage of the day safari or Howlett's entry, which would have made it more worthwhile There is not really a way to get there via public transport so if you don't have a vehicle (or it breaks!), you'd struggle

We have stayed at Pt.Lympne several times before but this was our first time in the hotel and we were not disappointed. Loved the room, the hotel and the grounds. We were very grateful for the buggy, we could not have managed without it. The Garden Restaurant was very pretty. Initially we were led to a table that was way too small for two people to eat breakfast on, however, we asked for another table and were promptly moved. The staff were lovely, the breakfast was good and service was excellent. For lunch we went to Babydoll's restaurant and enjoyed a pizza whilst we waited for the rain to stop. The highlight for us was watching the Gorilla's one of which was standing bolt upright, fascinating. Hope to visit again soon.

Everything was fine really. It would have been great to have the buggy for a little longer as my husband has walking difficulties. It wasn't easy to see some of the animals as the weather was not good and the pens are so big but we understand the need for that.