Brilliant location and easy to get to, and even though we're only there for 1 night, the rooms were spotless, staff were super friendly, and a full day in the spa to top off included in our stay which was superb !!

The entrance is right on the bypass so getting in is easy, however exiting when it's busy you can be waiting a while, no fault of the hotel at all but just a heads up for anyone whose a nervous driver

Position

You need to spend some money on refurbishing the hotel, it’s in a poor state of repair. The gardens were in need of attention. Cleaners need to deep clean on one room a week which would make a big improvement.

The hotel and resort were excellent. We ate in the restaurant which was quite reasonable and the breakfast buffet was great. Staff were amazing. We specifically asked for a canal view and were not disappointed. Being able to open double doors to sit and relax. Watching canal boats going up and down, they moored boats by the bar/dining area. Swimming pool, jacuzzi, spa, sauna, gym available free to hotel guests. Treatments and package deals available. I had a lovely pedicure

Bathroom was a little small and handle kept banging against the glass shower wall. (We put a towel on handle which helped)

Breakfast could have been better. They had awful orange juice ran out of croissants and beans.

Restaurant a little tired in places.

SIZE OF ROOM WAS GREAT, 2 X COMFY CHAIRS, LARGE TV, COMFY BED, GREAT VIEW OF THE CANEL BOATS DRIVING PAST OUR BALCONY AND THE SOUND OF THE DUCKS SO RELAXING ,EVENING MEAL WAS LOVELY AND GOOD CHOICE AT BREAKFAST PLENTY TO CHOOSE FROM STAFF WERE GREAT AND VERY HELPFUL. GREAT LOCAATION.

WHEN WE ARRIVED THE WELCOME WASN'T THE BEST JUST A HELLO AND THEN GIVEN THE INVOICE TO SIGN AND PAY. NO INFO WAS GIVEN AS TO WHAT TIME BREAKFAST WAS. WE ASKED IN THE RESTAURANT WHERE BREAKFAST WAS AND WHAT TIME IT STARTED. DIDN'T GET ASKED IF WE HAD STAYED BEFORE SO DIDN'T KNOW WHERE ANYTHING WAS. I THOUGHT THERE WOULD BE AN INFORMATION PACK IN OUR ROOM BUT THERE WAS NO INFO PACK IN THE ROOM. FOR THE SIZE OF THE ROOM THE BATHROOM WAS TINY DOOR OPENING INTO THE BATHROOM MADE IT DIFFERCULT TO USE THIS FACILITIY. STAFF COULD BE A LITTLE MORE WELCOMING AND INFORMATIVE.

Liked the spa and the fact it was within a short distance to both Oswestry and Llangollen. As we drew up it looked like a luxury location and as I had treated my husband for his wedding anniversary was initially pleased with the choice. The breakfast was very good quality and selection great with options to ask for certain things like poached egg cooked to order. The dining room was very comfortable and also had a lovely outside area. The spa had steam room, sauna, jacuzzi, lovely pool and towels on arrival. Didn't use it but there was also a cafe and bar within the spa.

I was a little disappointed walking into the room as it was very small- had to keep moving a glass table that was taking up an awful lot of room (would be better without this really).Also, there were a few things that needed a little mantainence, such as in our room paint peeling of wardrobe door, a hole in the bedding and chipped paint in the bathroom. Around the complex saw planters that were beginning to rot- not what you expect at a luxury location. Although, none of it spoilt our stay I do think the owners should deal with these very easy fixes.

Facilities were good. Location by the canal was really lovely. Also associated leisure centre was really handy for a swim in a big pool. Good value for money at today's prices. Nice big room with good lighting. Great food for our evening meal and staff in restaurant very efficient in busy circumstances. Overall we liked it and would recommend it.

Some interactions with staff a little perfunctory (not rude, just not very 'warm'). Breakfast was OK, but lack of fresh fruit (also a bit weird I got a soup spoon laid out instead of a cereal spoon 🤔😳). Decor in room could do with a touch up eg particularly the balcony (bird poo, not nice). OK a few little niggles but didn't spoil our stay.

The overall feel of the resort was veryrelaxed and friendly and just what we wanted. Breakfast buffet was great , everything you could ask for and all hot food hot. Room was basically enough a bit tired looking decor but did what we wanted. Great location, although getting out of resort onto main road was horrible often took ages waiting for an opportunity to join main flow of traffic, the main road out of resort was very busy. Facilities good. Grounds good. Overall very pleasant stay.

I needed to be on ground floor really as I am not very mobile. I use a walking stick and being on the 1st floor was a bit awkward.

Food was great, the restaurant/bar was a really lovely space to relax

I read some comments prior to travelling about the hotel needing a full refurb. My opinion is it could really just do with a deep clean in places and a better regular maintenance program. The bedrooms and pool facilities were excellent, real value for money but tiles missing in places(pool side showers in particular) and discoloured grout are nothing a bottle of limelight wouldn’t sort..same with limescale on the showers and men’s changing room showers also.. The restaurant chairs again really nice, certainly don’t need replacing but some are stained and there are so many that these should be set aside for cleaning. Just some small touches here and there to take your eyes off the wear and tear hotels experience and this would be excellent.

Good value for money as you can use the facilities Matthew pm reception is really nice and made the booking in experience good and very friendly . Good breakfast nice view from room . Beautiful location

Needs lights in the spa pool they used to have lights in a few years ago ..it's very dark now The sauna and steam were not working at the pool side so we used the ones in the spa area ..staff were fine with this apart from one spa worker a lady with blond hair She came on and threw select people out which was quite embarrassing , considering the facilities were out of order at poolside I'm not sure why she would do this when it wasn't that busy and everyone was relaxing with on issues ..on the sat when we used the spa the staff had no problem it was just on the Sunday