Great price, location, room. Nice breakfast

We arrived back at the hotel around 2am and couldn't get in. We all had our swipe cards but they wouldn't work. We rang reception but no one answered. We were outside for 10 minutes until a guest going out for a cigarette let us in. As we walked in a staff member was coming back to reception. When we explained what had happened he was a bit defensive, he seemed under pressure and had been dealing with something else in the hotel at the time. This could have been quite a dangerous situation if one of us had been on our own. Please review your security/reception protocols for night time. Otherwise a lovely stay, thanks.

Excellent Room (junior suite), beautifully furnished and impeccably cleaned. Check in was swift with minimum fuss. Very vibrant atmosphere with friendly bar staff.

Very little to be dissatisfied with however, the extensive in room dining menu had no time indicating when the service stopped. Tried to call front desk a number of times but no answer on any occasion resulting in a number of unnecessary trips from the room. This included breakfast booking cards, no writing materials and request for cutlery. I was delayed preparing to check out and was politely and correctly prompted by front desk. The cleaning staff member (a young woman) however that alerted me at the room door was extremely rude.

The room was very spacious and the hotel was very clean, the bar was a lovely layout with a lovely outside area, the breakfast one morning was nice and self service, the staff were very friendly and helpful.

We didnt sleep very well unfortunately and we also had very noisy neighbours wit a screaming toddler, we have a child ourselves so we are not unreasonable, we understand this is out of your hands however more singing the next morning at the top of their lungs at 9am, apart from this we thoroughly enjoyed our stay but feel we paid for a stay with no sleep, we asked for a quiet room and the room we got was above the outside area of the bar and right beside the lifts so we heard everyone coming and going unfortunately.

We stayed as we had doctors appointment at the local surgery, it would not be our first choice as it is a taxi ride to anywhere else, restaurants, town centre etc however the room was lovely, we had dinner in the bar which was very good and the reception staff are always friendly

Unfortunately a trend in Dundalk and almost everywhere vastly overpriced drinks at the bar, bar staff friendly but need training. We dont get much time off very often during the week and fancied a drink the next day at lunch, the gas was gone in the pumps, not their fault, but we were left sitting for some time and having to go up and enquire. When I went up and said bottles would do I was handed two filthy glasses and I had to point them out, I said twice just a little ice thanks, received two pint glasses full of ice as the lady was distracted as she was speaking with her colleague while serving, just little things but they make an impression

Everything was fantastic. The staff, the location, food, comfort, spacious room. The only problem I would say, and this is really not a big problem, was there was no air conditioning in my room. The room was very hot, which was good as it was cold outside, but I had to open the window and sleep with it open. The road noise was a little load as I was on the side of the hotel nearest the main road. Also the Wi-Fi cut out from time to time, not a major issue as it would come back after 5 min or so. Overall, a great hotel and I will certainly visit again.

Staff were lovely and very helpful. Rooms were great, loved that they had smart tv's.

I didn't like how a lot of the cars parked in the disabled parking, weren't disability badge holders and shouldn't have been allowed to park there. Being a wheelchair user I had to park all the way over in the supervalu car park which made it difficult with transporting my luggage. I feel like this should be managed better. Also needs to be vegan options for breakfast.

Staff really friendly and helpful. Hotel is very clean and well maintained. Bed was nice and comfortable. Our roomswas really quiet located on the ground floor.

I had breakfast delivered to my room. The fry wasn't great, bit overcooked. I ordered granola but it wasn't on the tray. I ordered soda bread but got toast instead, two of which were white bread which I don't eat. The rest of the breakfast was fine. Weird double flush on the toilet which at first made me think it was broken, but confirmed same in another room friends were staying in. Light is very bright in the bathroom and very low in the main part of the bedroom.

Rooms were spacious, smelled really nice, airy and clean. Bed was really comfortable. Nespresso coffee machine in the room was a nice touch. Bar staff in the evening were great especially Oran and Craig. Breakfast the following morning was self serve but really tasty.

I paid prior to arrival even though the hotel takes payment on arrival. This caused a bit of confusion and delayed our check in. This was not the hotel's fault but booking.com. Just something to be aware of when checking in if you've paid prior to arrival. Ensure that you have the email from booking.com confirming payment. The music in the bar was....not very good to put it politely. However it did not stop us from having a good night. Would have been better without it though

The staff were friendly, cheerful and extremely helpful. The hotel was spotlessly clean and my bedroom was comfortable and warm. As a wedding guest, I found the celebration spaces, the choices and quality of food on offer were superb. Everyone in my group thoroughly enjoyed their stay.

The wording of what was on offer was slightly ambiguous. I misread "regular double and single guest bedroom" as a double bedroom with a guest annex. I found what I believe is normally known as a "family bedroom" containing 1 double and 1 single bed.

The staff, security, modern facilities, cleanliness, efficiency, great variety of breakfast, near perfect shops in case of emergencies, ample parking. Pretty much everything really.

No baths in any of the rooms. People with bad backs and travelling long distances need a soak but it was only a one night stay so it was fine. Walk in shower is very roomy.