Desk clerks really nice. Breakfast was good. Coffee and water out all day to get. I'm a coffee drinker so that was great. Nicely decorated. Clean and tidy.

We had the handicap room. It was clean except the seat for the shower needs a new one or take it off to clean up better. The bed by the window needs a newer mattress kinda sinks in the middle. My mom is 93 so she liked the heat higher and that worked great. Good experience overall .I would recommand it to others.

Helpful an friendly staff, I requested a room on the 1st floor an they were accommodating. Clean facility Comfortable beds clean room Kids loved the heated indoor pool Hot breakfast was great Location close to the flea market was nice. We have found our place to stay in the smokies.

Breakfast was wonderful.. Check in was easy and fast.

Parking was tight.. and coming in after a football game for a place to stay and rest, but people parking sideways and not making it easy to park and no extra spaces or business close to park at.. that is my only complaint. Everything else was good

The staff was amazing very helpful, always smiling! The place always smelt good, they was always cleaning! Food was good, had a great variety! Definitely would stay again!

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The breakfast was wonderful! I loved the indoor pool! I took my grandson for a special treat and it did not disappoint!! He loves the pool! Heated and so nice and clean! June at checkin was great too!

Nothing

Friendly staff, cozy lobby, dog walking area. Clean room, comfortable bed and sofa. Good location, yummy food.

Doors slam loudly when people leave rooms.

The breakfast was awesome.We had in premaid omelet bacon bacon.You could make waffles red velvet or regular. They also had biscuits and gravy.

Good breakfast. Friendly and helpful staff. Decent lighting. Good internet speeds.

When I called for a reservation, I had been informed that there was a special rate for the Highlander Homecoming. The person I spoke to hadn't heard of it. When I called back later, they still said they didn't know about it. This cost me quite a bit extra.

The front desk person was Marco. He was very plesant. The bed was very comfortable.

The pool is inside. During the summer I prefer an outdoor pool.

Great location very easy to get to from the interstate. Nice large comfortable, clean room. Perfect for our family. Wonderful breakfast in the morning with lots of selections.

We would have liked to use the hot tub after driving all day, it was unfortunately out of service and looked as though it had been for quite some time.