We enjoyed the comfortable bed and quality cotton bedding in our spacious well-lit “Privelege” room. Important to us was the large window that could be opened fully. Sound insulation was very good and we liked the fact that there were 2 doors between the bedroom and the loo. There was a good selection of coffee and tea in the room, as well as fruit juice and water in the fridge. We did have to ask for milk for the fridge in our room, and it was given to us by the bar staff in a little teapot, but it was good fresh milk. Breakfast was delicious with a very good range of excellent produce. All of the staff were excellent, professional and friendly except …

one of the people working at reception seemed to emanate an unsmiling hostility towards all guests, which was rather disconcerting. The bath aspects of the bathroom could do with updating and refreshment in that the bath plug didn’t seal properly, so the bath slowly emptied as one lay in it, and the grout around the tiles and bath and sink fittings was grimy in some parts and unfinished in others. These defects were only noticeable when one sat in the bath.

If you search booking dot com for hotels local to Bordeaux airport, you get a variety. Some cheap and cheerful, others like the Mercure. It is not the cheapest place around and not the absolute closest to the Caroline Aigle tram stop - the photo with the tram and hotel in the same shot is taken from up the road, not at the tram stop. However, the quality is outstanding. Good staff on arrival, great room with the air conditioning doing a sterling job against the heat and humidity outside. The bed was very comfortable and I slept well apart from the thunderstorm and rain, hardly surprising that day. Breakfast is a good spread, plenty of choices of hot and cold food. All the pastries and bread you would want. My only regret was that I was pushed for time otherwise I would have had a leisurely and bigger breakfast. Next time I hope. In summary, you won't find this place cheap. But you are definitely getting your money's worth.

I cannot think of anything that I could write in this section. There was nothing that I didn't like. Believe me, I am not shy when giving my reviews on here but in this case, nothing to say in this box. There. I have written enough to satisfy the character count in this box!

The hotel is MUCH nicer than the photos led me to believe. We'd gladly stay there again. Also, their description sounded like there was a high probability of getting a full-size bed - our bed was large ! This the the second 4-star hotel I've stayed in and now appreciate the quality. We stayed there due to it's proximity to the airport - easy walking distance, but we took the shuttle for our morning flight. One the prior day, we checked in and took the tram back into the city center. After walking a lot of the city, we decided that the hotel's restaurant was a good place for supper and went back there to eat. Also, they have one of the best breakfasts we've ever had in Europe. The room was clean. The bed was comfortable. The room was large enough that it was easy for us to re-pack our carry-ons for the departure flight. They have a good looking outdoor dining area but it was too cool for us to try it. Also, my wife appreciated their plantings, indoor and outdoor.

nothing

Was there with 2 friends who, because I had recent surgery, travelled 2 hours to collect me after my flight to Bordeaux .As it was evening we decided to stay overnight in your hotel so that my friend didn't have to drive back immediately, The staff were excellent, helpful and accommodating, Evening meal and service was excellent as was breakfast and the staff then too.

Nothing except....it was a very windy stormy night and my friends in room 303 hardly slept as the wind made a loud whistling noise most of the night. There was a very draughty space between the window and the frame. I did tell the reception gentleman at the desk and he recorded the information and said it would be looked at....and I have every confidence he did just that. As I was treating my friends for their kindness in collecting me to save me issues travelling via tram and train after the recent surgery, it was me who notified the member of staff re the 'whistling' issue.

The hotel is the best one for the airport, in our opinion. There’s also a tram stop by the hotel which is handy for visiting Bordeaux. The “Privelege” room number 308 was very good and quiet, with a comfortable bed, quality cotton bedding, a fully opening window, good sound proofing, two doors between the bedroom and the loo, a fridge and facilities for makimg hot drinks in the room, and plenty of lighting. The staff were all excellent, friendly and professional in the hotel and in the restaurant. Breakfast is excellent with a great range of quality produce. We also had a simple but good supper. There is a handy shuttle from the hotel to the airport at some times, with the alternative of the tram which stops near the hotel. We had to ask for milk for the fridge in our room and were give it promptly in a mug. This hotel has a very good ambience thanks to the staff and the decor.

Some of the lights in the room didn’t seem to work at first. When we arrived the room smelled of some kind of disagreeable cleaning spray, whereas on our previous stay a week earlier (in room 208 not 308) there was no unpleasant smell. The spring to the main door to the room is much too strong, so the door slams loudly, which did not happen upon entering and leaving room 208. The bathroom could do with updating generally, and the grout was a bit grimy in places, but the water was hot and plentiful. The Shuttle from hotel to airport only ran on some days and times of day.

We had a great one night stay in the hotel before our very early flight the next morning. The room is spacious with a fantastic bed and all the amenities you need (except milk for your coffee station). The hotel was quiet and well situated. The food was amazing! The staff were very friendly.

The hotel seemed understaffed as two waitresses battled to manage the bar as well as restaurant area. The restaurant and hotel has very specific hours when you can order food, which can be difficult if you arrive hungry and have to wait until 19:00 to order food. The breakfast and shuttle to the airport only operate from 05:30 so we had to walk to the airport (10 minute walk, that is not very well lit).

The location was exceptional, and the hotel included a free airport shuttle. Given how close we were to the airport, the hotel was very quiet. There was free on-site secure parking which was great since we had a car for our first couple days. The staff was extremely friendly and helpful. Highly recommend this hotel.

The floor we stayed on was older and could use a refresh as the blue carpeting was dated and well used. But, overall the hotel was so convenient and quiet, we could overlook this and had an exceptional stay.

The breakfast, though expensive, was very good, a good start to the day. We checked in at 2AM, because our flight arrived after 1 AM. One can take the tram and make a short walk to the hotel, which is what we did, but the hotel is not visible from the tram stop, we were lucky to find someone up at that hour who could advise us, Google Maps was not useable. The room had a very pleasant Japanese decor.

There was nothing we did not like. You often get what you pay for.

Room was perfect for our needs and only 0.7miles from the airport. We walked from the airport to the hotel as we landed late and enjoyed the fresh air. The pavements were perfect and direct to the hotel

Our stay was for one night and the hotel adequately met our needs for the short stay. The staff were very polite, courteous and spoke perfect English. We had a very comfortable stay and a perfect start to our week away.

Clean rooms which were newly renovated. Comfortable beds with good quality linen. Accessible location that you can get to on the tram line - this takes a little longer but on the public transport day passes you don’t have to pay anymore which is great! Good continental breakfast and free airport shuttle that comes every 30min to the Bordeaux international airport. Can pay for accommodation directly at the property.

A minor comment but there was no fresh milk or creamer for tea or coffee (there is a Nespresso maker).