It was a fantastic 6 night experience which was blessed with good warm 28C weather most of the time and electric storms at night to clear the air. Lovely welcoming reception and staff after one has parked the car temporarily at the side of the hotel before going down to the two storey underground car park after check-in. Immaculate design and furnishings throughout all public areas, wellness, outside gardens and pool areas and bedrooms. The Half-board Dinner offered was excellent value for four courses plus salad for EUR16 pp per night, but you have to commit to eat every night of your stay which is no hardship at all !!!. Extensive salad buffet at dinner and cheeses and desserts.. Good value wine list, which provides for bottles and by the glass and all budgets. Staff in the restaurant are so friendly and helpful and beautifully dressed as are the Reception team females in attractive local dresses etc. Beautiful gardens with extensive loungers of all types and umbrellas. Outside pool immaculate condition and cleanliness and heated to boot !!. WC building in the garden. Terrace outside the restaurant allows for breakfast or dinner weather permitting and on a first come basis with no reservation possible .

Nothing it a perfect hideaway in the Dolomites

Excellent service, Staff was great!, very friendly especially Willy and Sammy, Facilities were nice and the food was excellent. I would recommend the half board option. I can't wait to return next year

If you don't have a local number it is impossible to call the hotel shuttle to pick you up in the town centre or from the lifts. The centre of town is an 11 minute walk to the hotel which is slippery in ski boots. I am not sure if it was me or I didn't see that you could contact the shuttle by what's app which would be very helpful to tourists.

The half-board was excellent. It had an extensive breakfast buffet (including even a make your own juice bar), snacks/cakes in the bar late afternoon, and 4-course gourmet dinners. The rooms were very comfortable and the saunas were a great way to relax after a day of hiking. The location was a 5-10 minute walk from downtown and the gondolas up to Alpe de Suisi and Seceda. The gardens and outdoor heated pool looked very nice but it was a bit cold and we didn’t get a chance to use them. I think the would be great in the summer.

Nothing significant. The shower was a little small but not a big deal.

Very comfortable room with balcony. Excellent spa with different sauna/steam/relax options and indoor pool/jacuzzi. Very good restaurant with plenty of choices and starter/dessert/cheese buffet. Afternoon snacks included in the bar (soup, cakes, fruit etc). Cosy bar area. Hotel shuttle bus operated for most of the day and was very quick to collect us from the Ortisei lift stations or the town centre. Friendly family run hotel with lots of return guests!

No tea/coffee/water included with the free afternoon snacks.

Breakfast was wonderful, staff was great and accomodating, and the pool was beautiful. Room had a beautiful view on the fourth floor. Great location to access restuarants and the mountains.

beautiful grounds, nice outdoor pool, spa services, great breakfast in a lovely bright and airy room, walking distance to town center, restaurants and cable cars, rooms are large and very comfortable. The hotel is right on the road, but rooms are soundproof, it was really quiet.

Concierge service could be much better. We asked for restaurants suggestions and help with reservations and were told to Google and call ourselves. Any other hotel we stayed at in Italy would take a better care of us. Breakfast servers were hiding in the kitchen. There is a sign that the egg dishes can be ordered. The servers did not offer it even once and seamed like they were avoiding offering egg dishes as much as possible.

The property is very beautiful, with every detail perfectly designed. Great location, just a short walk up the hill to the quaint village. Be sure and eat your meals at the hotel, as the dining is superb. The gardens are amazing, with lots of seating and beautiful flowers, a lovely pond and crystal clear heated pool. The property was designed with the guests comfort, enjoyment and love of beauty in mind. The owners are onsite and the people who work at Luna are very engaged and helpful. Don’t miss out on the Luna Spa, the facilities are top notch, the treatments are amazing and affordable. Also, the underground parking is perfect I would highly recommend this gem!

The rooms are really lovely, smaller than I would like, however they are nicely appointed, with beautiful details like coffered ceilings and beautiful wood doors. The shower was small and leaked and our room was a little noisy, as it was on the street. Be aware that there is no A/C, it was quite warm in July. Lastly, an iron or steamer in the room would be helpful. These negatives are absolutely not deal breakers, as the quality, beauty and attention to detail far outweigh any negative issues. I would absolutely stay here again.

The staff is very welcoming & helpful. Lily & Alex are top notch! Along with everyone else to be honest! Intimate setting feeling very comfortable & special. The restaurant was delicious as well & be sure to book a massage! Amazing! The property is well cared for felt modern yet traditional at same time.

Would have loved a coffee machine in the room If you are looking to be next to shops, this is a 10 min walk from center (perfect for us, however)

The entire hotel is beautiful, tastefully decorated, inviting and beautifully designed. The room was very comfortable and spacious. The restaurant was nice; we chose the half board option which included dinner as well as breakfast. Dishes were a bit hit/miss but the buffet items were consistently good. The spa facilities knocked me out, they were fantastic. Indoor pool, multiple steam and sauna rooms, relaxation rooms, delicious tea and snacks, outstanding!

It was a little too warm for us in our room. We made sure the heaters were off, but we had to open the windows frequently to cool it down inside. It was cold outside so the building must retain heat quite well.

Amazing spa hotel. Indoor and outdoor pools ,sauna, health spa including all treatments. Wonderful food. Modern takes on traditional food of the area. Lots of choice. Healthy and very, very high quality. Rooms are spacious and comfortable with wonderful views. A delight to return to each night after a day in the mountains. Staff are exceptional. Thoughtful, kind, helpful and welcoming. Cannot fault this hotel.

Nothing!