Staff was awesome! The women at check in during the day was extremely friendly. We left another hotel in the middle of our trip because the service was terrible. Check in isn’t typically until 4pm, but since we checked out of the other hotel at 11am we went straight there. Understandably did not expect to check in until 4pm but she called around 1 to say our room was ready. The gentleman at night was very friendly. The valet gentlemen were also friendly. Breakfast was great. Made to order omelettes, hot food - not just cereal and bagels. A full breakfast.

For some reason our room did not receive service, so that was disappointing. The staff at breakfast - in particular a young female server was extremely rude.

The Breakfast was awesome!!! I truly loved the omelet station especially the jalapeno popper omelet it was delicious the staff was so welcoming and friendly. Valet was just as professional and bought our car around quickly. I really loved the view in our room as well as the lounge room in the hallway. You were able to see the skyline and all of downtown buffalo at night. The rooms were very clean and smelled really good. I also loved that the water was filtered and really enjoyed the air purification system in the room. The Restuarant was a 10/10 I ordered an old fashion cocktail, it was chefs kiss, the salmon entree was amazing, and the brussels sprouts were so good. Needless to say, we had an amazing stay.

none

The property felt safe and the room was very comfortable - from a good quality shower, to a relaxing bed, to widely adjustable lighting and temperatures in the room. Also, the staff were wonderful and the on-site breakfast came with many options! The hotel is within walking distance of several good restaurants as well.

I wasn’t aware that the only available parking was valet parking rather than free on-site parking. There were no trash bags in the trash cans in our room, and there is no fan in the bathroom.

There was on staff member that deserves recognition. Dominque S. I had called multiple times never did she get aggravated with my questions. I had the pleasure of meeting her when I checked in. I locked my self out of my room and popped in to the lobby unexpected. I whiteness her mange the phones check guest in and was alone with a full lobby. She handed everything with grace. Treating each individual with patience. Embassy suits you have an experience employee that exuberantly handles your guest with class and integrity.

The spacious rooms and customer service .

Breakfast was excellent. Kitchen staff was pleasant and had smiles on their face. I am dealing with joint/muscle issues, kitchen staff noticed and offered to retrieve my tray (extremely helpful). Customer service was excellent, front desk personnel was pleasant and helpful. I originally asked for a King size bed when making my reservation with Booking.com. When I arrive to Embassy Suites, I was assigned a room with 2 queen size beds, that is what Booking.com requested (error). Front desk accommodated my request and had me moved to a room with a King size bed (great customer service).

Housekeeping only came once to bring clean towels. I really didn't inquire about when housekeeping comes around, I had to request for our room to be cleaned. There was renovation being done at the front entrance (where ramp is located). We had to detour to an area that required going up/down steps. I had a full right knee replacement, the steps were difficult going up and down, especially having to haul (3) luggages, my husband was able to lug our baggage's down steps. It would have helped to have a ramp in this area.

The room was huge which for a 4 night trip was really nice. The fridge had a small freezer section that worked wonderfully and the bar had a sperate little sink. The blinds were great and kept the room nice and dark. The bathroom is massive with a tub you could swim in. Lots of walkable restaurants nearby but the hotel breakfast looked amazing if you just wanted to stay in. The pool is short but a simple rectangle that never had kids in it so we were able to swim "laps". The gym was large and had sufficient weights and machines to get in a solid workout. You can easily do your cardio outside the hotel as out back is a lovely neighborhood where I felt totally safe running solo.

The bar and restaurant is completely sperate from the hotel so you don't have the ease of ordering and billing to your room. Not a big deal at all but I've never run into that before.

The gym was good, although some the machines were not working. The rooms were spacious and modern. The restaurant and free wine and snack were awesome. The "snack" was an expensive cheese board. Wow I didn't expect that. Especially these days. The hotel staff was freindly and knowledgeable. The restaurant staff as well. You could overhear orher patrons as well praising the wait staff. And the restaurant supervisor was very complimentary of the staff. Great team in place there.

The valet was a little overwhelmed, but it was the weekend of the eclipse, so I'm sure he was not ready for that level of business. But I understand you can't bump up staff just for one weekend.

Well kept and clean. The staff were extremely friendly and personable. They were all accommodating, even at dinner time on a friday night, they squeezed our family in at the restaurant. Restaurant food with pretty good too!

Location/ parking instructions were a bit confusing since i didn’t know the area. It ended up being valet parking only which kind of bugged me at first but i ended up appreciating after going out to our event.

Corner suite room with an amazing view of both the city as well as the water. Staff was phenomenal. Especially the bar manager and bartenders. Very nice patio area right outside with fire pits. Location is central to several bars and restaurants.

We requested additional towels twice during our stay was told both times that the hotel didn't have any clean towels on hand. 2 pool towels were eventually brought up to our room on the day of check out.

Hotel was clean and a wonderful location. Staff was wonderful and helpful Rooms were very large and easily accommodated out family of 5.

There was no binder in the room with the hotel details - which would have been nice. I had to call the front desk to ask a couple of questions. Staff was always very helpful. No towels in the pool, but we found a few in the men's washroom We arrived around 930 to breakfast and it was incredibly busy (we were warned and should have been there earlier) staff were wonderful andvworking to fill trays as quickly as possible however coffee and food trays were often empty