All the staff were great. Never looked bored or morose. The room was spacious and airy with a great view . All the room furniture looked very new as did the curtains. The carpet was clean , modern TV. Out of the room the bar and breakfast area are spacious with great views of the North sea and the breakfast is very good value. Drinks also reasonable prices.

I booked a disability access room (hence the space) with hand rail supports in the bathroom. Unfortunately (sorry I forgot to report this) the one on the tiles by the bath/shower came off when I used it as support to get out of the shower. (screws were nowhere near sturdy or long enough for a hand rail) This led to me nearly falling as I slipped when it came away from the wall. It's not conducive for people with disability as the bath is a higher level than the floor when you step out so that put force on the hand rail as there was no other way to manoeuvre out.

Nice hotel on the seafront, reception was open till late, not too expensive, restaurant was open till 9pm which was helpful as I arrived late, warm and cosy. 10 mins walk from the train station.

At breakfast, the staff asked each person to bring the cardboard wallet that their room card came in, from what I observed 100% of customers had to consequently go back to their room to fetch it (including me). I'd suggest to follow the example of most other hotels who ask you your room number and name and providing they correlate, you can have breakfast or some hotels have a room card reader at breakfast. Anyway, this is only a minor issue and didn't exactly affect my stay!

Location of the hotel is great and the parking was easy. The room was a good size for a twin room. Very comfortable beds too. The restaurant has a varied menu where the staff aim to please. Both the ladies and the gentleman on Reception were helpful. They even pointed out that Booking.com have not updated some of the room descriptions, hence we did not have the 'expected fridge'!!! I love this hotel and I love the area...

Our twin room did not have the socket placings as described. So only one double socket for the whole room. Needed to use the fan but it could not be positioned as required, due to the one socket. Bathroom needed finishing touches e.g. fill and paint holes where the towel rail and over-sink shelf had previously been positioned. Being picky here, but no wall art and not enough hooks for bathroom towels... This hotel deserves the 'finishing touches' to get a higher rating

The hotel has a great location overlooking the beach and sea, on the front promenade quite central with the town centre just a few minutes walk away. The bar and restaurant are always open for guests and non staying guests alike. The menu has a good variety of dishes to choose from and are all prepared to a high standard. Customers have the option of dining inside near the bar area or outside where a decked area with conservatory are also available. For people with mobility/access issues there is also a ramp up to the decked area and bar. And in addition the hotel now offers stays in the newly acquired lodge rooms on the road opposite. Again this is a great option for people with mobility issues. If you are staying B&B the breakfast is amazing, and will fill you up for the rest of the day! 😀

There were very few negative points to pick up on during our stay. The current parking setup could be addressed. With guests having to re-register their car reg every 24 hrs. And the lodge room we stayed in had a towel heater in the bathroom with no controller on it, and was permanently on. Without the fan that was provided by the hotel, the room could have got very warm.

Relaxed atmosphere Almost on the beach and not far from town centre. Staff very friendly and helpful Gluten free catered for Very good quality food. Restaurant area mostly felt spacious and relaxed. Room and ensuite both larger than expected. Good view of the new Kittiwake nesting towers.

Very small car park used by two hotels plus casual diners. We had to drive around looking for parking. Although there are large car parks close by, it was an extra hassle and expense we weren't expecting. Bed was not comfortable and felt rickety. Restaurant area crowded when there was a wedding on the Saturday and we felt we couldn't be around the restaurant/bar without intruding.

Only living approximately 15 miles away we booked this hotel as we went to a show in the town. The initial parking was straight forward. We met two receptionists during our time there and both were extremely pleasant and helpful, as it turned out were all the staff we met both in the restaurant and cleaners. Our room overlooked the sea and was clean and well equipped. The evening meal was cooked to order and was really good value for money. Breakfast again was cooked to order and my partners kipper was to die for (he tells me). The waitress for our evening meal went out of her way to ensure that we made the start of our show.

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We have stayed here before. A lovely quiet, comfortable and clean hotel. Room clean, comfortable beds, nice shower. Breakfast was very nice. Quiet place to stay and great location not just for Lowestoft but for surrounding areas too, we visited Great Yarmouth too. Make sure you discover The Library in the hotel, beautiful little gem of a room for quiet afternoon tea.

We weren’t warned our sea view would be hampered by scaffolding. If you want extras on your breakfast like mushrooms you have to pay extra, which I don’t mind but didn’t realise they wouldn’t charge to the room and didn’t take money down to breakfast with us. So take some money to breakfast with you

Loved the location, only a few minutes' walk from the town centre and local shops, right on the seafront with a wonderful terrace (although this for when Storm Henk isn't around) and lovely dining area, bar/restaurant with views and friendly, welcoming staff. Manager was great and offered several great tips for places to visit, which we took up.

There was one radiator we just couldn't turn off and we found it just too warm for comfort at times, so had to have the windows open at the same time it was blasting out heat. Couldn't figure out why such a nice hotel was stingy with the little milk pots either - need two to a mug, so you could be more generous with these! Don't spoil the ship for a ha'porth of tar!

Good location , parking free (first come first served) lovely friendly staff and great breakfast and dining room with fabulous sea view. Room comfortable and clean

The Steps to get into the hotel - I am not the best with my mobility and they were a struggle. Hotel is quirky with steps at the floor levels too and is an older property, full of character. Only one old lift - but it worked fine

Location excellent, Staff very friendly and helpful, Restaurant and Bar inviting with very good and broad menu. The room was very large, spacious and well designed. Beds were very comfortable.

Despite having a lift still a number of stairs to negotiate to reach the room so can be challenging for older less mobile guests.Our room was fine but bathroom quite basic and in need of refurbishment.