Good location, nice clean hotel with spacious room/s.

The initial interaction at check-in was not good; not a smile/hello/good afternoon. I checked-in while my husband stayed in the car in front of the hotel, we are not familiar with the area and did not see designated parking for check-in. Needless to say, it was not a welcoming initial encounter. Once parking was sorted, my husband and I went to the reception area to continue with the check-in process, only then did the staff's demeanor/interaction improved. The other staff we've met/encountered during our stay were nice/friendly/helpful. The A/C does not work well, turns off around midnight, need to reset it after waking up from being too warm.

Gorgeous hotel, set in an old building yet fully renovated with every possible modern comfort. The sublime ceiling painting above our room, added a touch of character to our stay in beautiful Heidelberg! Breakfast was outstanding! Staff was carefully attentive to our needs. The property is perfect for your stay in Heidelberg, within very short walking distance of everything. Parking is extremely easy, in the hotel’s own parking garage below. Would most definitely stay here again without hesitation!

Can’t imagine anything we didn’t like!

Arthotel was recommended by friends living in Heidelberg (we initially booked at a more luxurious hotel in the newer part of town, but glad we changed). We really appreciated the location - perfect for exploring the old town. The hotel was clean and thoughtfully designed with all the essentials. The service was excellent. Would definitely recommend to others.

Fabulous central location, close to a grocery shop, restaurants etc. Walkable distance to all the attractions we visited, so saved on public transport. The rooms are very generous, immaculately clean, toiletries of good quality are provided as well a bottles of sparkling water. Staff were helpful and curtious. Didn't have breakfast or dinner at the hotel, so can't review that. Hotel is not cheap but you get what you pay for, i.e. a bit of luxury. Would stay there again and recommend to friends and family.

My room faced into a busy road, which was quite noisy when the window was open. Double glazing worked well and there was less traffic towards midnight, so still slept well. I would have preferred the room my children had, which overlooked the courtyard and was a lot quieter. Also there was a streetlight just outside my bedroom window, which meant that the curtains were not thick enough to block out all the light. A mask would certainly be useful. Finally, the hotel is called Arthotel and there is a library area with lots of books on art, music, photography. But both our rooms lacked art posters on the walls. There were a lot of white spaces! However, my bedroom ceiling was painted in a Roccoco style. Lovely!

Excellent location, very clean and updated. Bathroom looked like a brand new remodel (I like a hotel with bathtub and shower separated like that). 2 min walk to the action (bars, restaurants, cafes, shops). Staff very friendly and accommodating. Parking onsite (make sure and reserve when you reserve your room). Big room...hardwood floors...very accommodating and comfortable. Will stay again for sure over the Marriott Heidelberg I used to stay at (dated)

Only miss...no iron or ironing board in room. But this is a common miss in non-American chain hotels in Europe. Business travelers always need this. Bed was a little stiff. But...every bed I stayed in on this business trip (three hotels) was stiff for me. I think it's a Germany thing.

Loved everything about this hotel except when it came to the A/C . Room was large and comfortable. Parking underground was excellent . Location was the best , breakfast and staff were perfect. BUT as I said not sure if A/C could go low enough in heat as found it difficult to sleep with the heat .

A/C and heat in the room .

It was ok, nothing, special.

As the personnel supposedly manning the front desk is also doing other tasks that requires him to be in other areas of the hotel, suggest that they have a bell or electronic alert system to call his attention. Not good to be the one waiting at the front desk when checking in and checking out when you’re supposedly a paying guest.

Generous sized room with good shower and bath. Bed was comfortable. Excellent location.

Only had one pillow each but got an extra on request. We couldn’t turn the heating down below 18 degrees and the room was too warm during the night.

The bathroom was spacious and sparkling clean, the room overall was architecturally interesting and trendy- very well done. The hospitality staff (Phillip and Felix) are professional and warmly welcoming and added a lot to our stay in Heidelberg. Housekeeping staff was excellent. Location was perfect for us.

Everything was very nice and there wasn’t anything we didn’t like. For our situation of being on an extended trip, an on site laundry room would have been ideal. We used the cleaners down the street and we didn’t care for it.

Nice staff and cleanses

The name of the hotel was just disappointment. It suggested a sense of art and refinement, but there was no trace of aesthetic design or artistic taste in the rooms or common areas. In hindsight, the name feels more like a marketing gimmick than a reflection of the actual experience.