Really friendly and welcoming reception staff who gave us a lovely start to our stay; we were also upgraded to a room with a large private terrace and a view over the lake which was great. The room was extremely comfortable and the public areas - especially the pool and area round the pool bar - were beautiful.

The breakfast was expensive and we were rather rushed when eating as plates and food were being cleared away around us before we had finished. I've never known this happen before in any other hotel, and it's a bit disappointing when you have paid so much for the meal. I really enjoyed the stay and would love to go back - I won't bother with breakfast next time though.

Lovely rooms, old heritage furniture that is totally comfortable. Very comfortable beds/ pillows. Quiet rooms, bar the odd door slamming. Heaps of facilities, massive expanse, 2 pools, one shallower for kids, terraces, bars, tennis court.. hardly see other guests even when full. Looks over Lake Maggiore.. worth paying extra for the pool/ lake views. Connects with Hotel Dino via a marbled tunnel that is an art gallery. Fabulous breakfast.. everything you could possibly want. Lots of heritage features and rooms worth exploring. Highly recommend.

Evening meals a bit pricey.. good food, but try the other little restaurants/ bistros in Baveno

Really loved the size of the junior suite and the views. The front desk manager and her staff were so friendly, ready to answer any questions and assist in any way they could. Also the hotel manager was there to assist us with a twinkle in her eye. The hotel is in a good position and you can make your way to the lakeside via a tunnel to Grand Hotel Dino a sister hotel. Loved the experience at this hotel.

As a slight negative, I think it would be useful to have a grip bar at the end of the bath to aid getting out of the bath. Also in the Junior suites it would be nice to see a glass for your water instead of plastic cup.

This is a beautiful hotel. The interior design looks like the early 1900s and this fits the hotel very well. Space is usually at premium around Lago Maggiore but this hotel has plenty of space everywhere: lobby, pool, restaurant, car park. The guests can use the facilities of nearby Hotel Dino which makes a total of three pools. Even the corridors linking the two hotels are very nice. The front desk staff are very friendly and I heard them speaking Italian, English, French and German fluently. The hotel is perfectly clean both in the rooms and the common areas. The rooms are large. The room is quite nice and is up to the standards of a four star hotel but with a few changes such as top quality mattress and sheets and also better quality shower gel and shampoo it could be a good five star hotel room.

The food at the bar was not as good as at some restaurants in town

Spent 4 nights here . Room was good size, comfortable , well appointed and had a balcony with a view over the lake and mountains where we had our breakfast , very nice. We did not use the restaurant as we preferred what was on offer in the town by the lake. The swimming pool area and gardens are lovely. Good parking in the gardens at a cost. Easy to navigate around the lake from the ferry port in Baveno which is a 5 minutes walk. All the staff we met were helpful and a credit to the hotel.

The hotel is stunning and all facilities amazing. Staff lovely. And brilliant location

Parking. We chose this hotel as it offered parking . It didnt mention the €30 a day charge for parking your car. Which can rack up the cost of your stay when already paying a premium. Breakfast is costly too at €25 per person per day when we found a cafe down the road where it was around 20€ for a couple

Location, view and facilities are absolutely fantastic. Great welcome and they put effort in giving us two adjacent rooms (for a family of four). The pool is really nice, especially around 19:00 hrs when it’s very quiet.

We’ve been coming here for a few years, but this year we were confronted with an extra 5% fee on the final bill. This turned out to be ‘service costs’ and we were told this is for the staff. We asked to take it off the bill and they did so. We prefer to decide ourselves whether we tip or not.

Very friendly and professional personnel. Childfriendly +++ without being fake. Beautiful building and pool(also toddler pool). Excellent breakfast with many choices and good quality food. Indoor hallway which connects it to hotel Dino with lakeside indoor plus outdoor pool, gym, spa, play room which you can use. Nice for a walk in case of bad weather. Located in small but authentic village with several good lakeside restaurants/promenade. Less touristic / busy than Stresa. Very close to boat to the islands.

Standard room quite small for with toddler, as to be expected. However, there are amazing rooms with extreme large balcony at poolside.

- location - facilities - personal - nice view over the lake - sunbeds on the balcony - spacious room - our room was upgraded, free of charge

- parking a little bit expensive 19€/day, but there war free parking lots near the hotel - there war some spots with a little to much dust - limited internet, only 1gb/room

We were surprised and delighted to find the hotel was fabulous. It was beautiful from the pool, to the garden furniture to the rooms. Everything was immaculate and the staff were lovely.

Breakfast was €25 per person so not an option for us but plenty of cafes close by to visit instead.