The WiFi was slow and intermittent initially, but the problem was quickly fixed with the installation of a new router. Excellent service!. The towels are big, thick and soft, better than found in many international brand 5-star hotels. The layout of our room is good, although the bathroom is rather tight.

The valet and other attendants outside the front door were less friendly nor helpful. The frig is rather noisy, due to its age perhaps. Local TV channels are rather limited.

The staff are very friendly and helpful. The house cleaning service was the best I’ve ever had in a hotel. The laundry service was very good. Concierge helped me with deliveries to my hotel room. The room itself is spacious, luxurious and fairly priced. The hotel is in a great location in downtown central Shanghai, close to many bars, restaurants and shops by walking distance. There is an excellent gym you can use.

Sometimes, the wifi for me room would get too slow or not work.

The location is excellent we are able to reach West Nanjing Rd and the popular Starbuck Reserve Roastery by a few minutes walk. And we can easily get to the other spots like East Nanjing Rd or the Bund by metro or taxi. The room is clean and as comfort as we expect. Staffs are helpful. And the hotel surrounding is quiet and nice.

Incredible staff, hotel and services. They upgraded us to the Deluxe room for our anniversary, I literally couldn't order delivery from the Meituan due to it being Chinese, and one of the staff members ordered it for me and had me pay him immediately via AliPay Needed detergent, delivered. Needed a cot, done. Left a very meaningful handwritten note, and lots of help throughout Incredible place, definitely where I'll stay again when I'm back in Shanghai

Room size was GREAT & clean. Location was AWESOME. Staff were really helpful. Walking distance to many many eateries and Jingan shopping area. Would definitely stay there again.

The interior is a little dated but it gave it some vintage character which was cute in a way. The cushions on the sofa had some smell so some regular washing would be great...or change of covers because the duck feathers were popping out.

Location was great, very central, easy to get anywhere. The room was clean. The separate bedroom was great as we have a young child, and could put him to bed and then hang out in the living area.

The place is a little old, and the rooms somewhat run-down.

Room was nice but didn't come across anything like the photographs on the web site or on booking.com. It was nowhere near as spacious as we thought it would be but it was still a nice stay. The staff were very helpful and the location is good - short walk to a main metro line and a longer but relatively easy walk to main attractions like People's Square, Nanjing Road and The Bund.

The bed was less than comfortable, a night on concrete blocks would be a more accurate description of the comfort level - if you like firm beds then this is your place but if not then you are in for a bit of a shock. The room overall was nice and had plenty of wardrobe and storage space but the Nespresso coffee machine did not work properly it kept crushing the aluminium capsules and after about 6 of them being destroyed we gave up - there is a Starbucks about 25 metres, or less than 1 minute walk from the hotel front door so caffiene fix was at hand.

All staff are friendly and helpful. We arrived super early in the morning. They let us keep our luggages and very kind of them to make the check-in possible once they are ready (before the usual check in time). The location is perfect right in the middle of nanjing west area. The room is very clean and no smoking smell at all. Will be surely come back for our next visit in Shanghai.

Nothing

Room was great, location was great, staff were great.

Pool being cleaned every Monday - this should have been told to us upon check-in, as I went for a swim on Monday and couldn't get into the pool, extremely disappointed. The manager offered a complimentary breakfast which I appreciated, but the breakfast itself was very 'local' in the types and varieties of food offered, with the service and presentation THERE being quite disappointing, unfortunately.

The stay at this hotel was wonderful. I had a very spacious, very clean, comfortable apartment with multiple utilities, so you could consider yourself at home. The staff was very kind, especially Shawn, who had the patience to answer all our questions. The cost of one night's accommodation is not very high, it is around 140 euros/night/apartment, without breakfast. It is positioned quite well, being able to walk to many points of tourist interest.