The staff are exceptionally friendly and responsive — any issues were resolved promptly. Special thanks to our housekeeper, JinBo Chen, for providing outstanding service! The hotel is centrally located in Shanghai, making it extremely convenient. The railway station and People’s Square are just across the road.

Some of the facilities are showing signs of age. It takes over five minutes for the hot water to warm up, which can be inconvenient. The breakfast area lacks small tables for two, making it difficult to find seating throughout our week-long stay — a consistent source of frustration. Although we encountered a few unexpected issues, the staff addressed them promptly once they were brought to their attention. However, we experienced ongoing WiFi problems during our entire stay. I was unable to connect with family and friends in my home country, and we were told the issue could not be resolved due to external restrictions (They also blocked you if you use VPN). This was the most frustrating part of our visit and significantly affected the relaxation we had hoped for on our holiday

The hotel was built by László Hugyec, who, like us, was Hungarian and came from what is now Slovakia, the same country we come from. This is one of the reasons we chose the Park Hotel, as it made us feel at home. Since we are Hungarians from Slovakia (just like Hugyec was), we were delighted to find a Tokaji room in the hotel, which features a Hungarian flag, the Hungarian coat of arms, Hungarian wines, and Hungarian posters. On the memorial wall, we even found Hungarian text written by Hugyec’s nephew. This was truly heartwarming for us. Thank you! The hotel is in the city center and close to the metro station.

The window is poorly insulated.

The property is in perfect location. The building is beautiful. The room was spacious and clean and we had a very comfortable stay. The room was cleaned every day and towels were change and all toiletries restocked. There was a nespresso machini and free coffee capsules in the room. Sheets were super clean and fresh and the bed very comfortable. The view was also very nice. Toilet is very nice, with heated seats and quite modern.

Because of the humidity in the air, the room smells a bit damp, despite the dehumidifier in the room. We had to extend the stay for one day, and the second room (standard twin room) was very outdated, wallpaper falling out, old carpet, no dehumidifier and quite expensive.

If you're planning to visit Shanghai, love Art-Deco, interested in architecture, and history this hotel is the best choice. The building is masterfully designed. There are fascinating details hidden within these historic walls. This jewel box was the tallest in Asia for decades. It was designed by Hungarian-born László Hudec. The most famous and richest dignitaries of the time stayed here long ago.

Unfortunately, its shine is worn out by now. It could be much more cleaner. Could have more services. I really wish the Hotel had the opportunity to undertake renovations to preserve this wonderful building. The building is simply so impressive and the reception is so helpful that I couldn't be angry about the room overlooking the air channels.

We felt welcome when we arrived at the hotel. We were attended immediately without long lineups at the reception. The staff was courteous. We were impressed with the front door bell boy service. He immediately help us to carry the luggage when he spotted us. We were also impressed with the fact that there's a staff to press the elevator button for you. We booked a standard double bed room and it was comfortable and quite spacious. The location of the hotel is perfect, just a stone throw away from People's Square Metro station (exits 8 or 9). The bonus of these 2 exits has escalators, thus no need to hoist the luggage up and down the stairs. There was a small museum inside the hotel to explain and display it's history.

Mold on the caulking in bathroom. The anchor on the shower head was so loose that the shower head couldn't be fixed. It caused the water to splash everywhere.

Super Location. Can acess the malls,Metro and foods courts within 5 minutes. Loved spending time at the garden/park across from the hotel.

Hotel has the old world charm. Can do with a bit of an upgrade when it comes to lobby, Buffett selection, Staff also needs to be trained to be more conversant in English as many of the guests are international. Would have been ideal to have the vending machine with ENGLISH LANGUAGE OPTION as well as to have an INHOUSE SPA.

The hotel is located in a historical building and is a landmark of Shanghai in itself. People come here just for a tour, as it was a meeting place for the upper crust of Shanghai in the early 19th century. The hotel has many different types of rooms, but they are all in very good condition, clean and equipped with everything you need. Some historical elements of the decor have slight "traces of time", but everything is neat and clean. The staff is polite, well trained. A limited number of staff speak a little English, but this is not a feature of this hotel, but a common practice. Be prepared that upon check-in you will be asked for a deposit, which may be more than the cost of accommodation for all days, the payment will be written off upon check-out. Breakfast is served in a buffet format with a large selection of both traditional Chinese cuisine and dishes adapted for European guests, the choice of dishes is quite large. The hotel has a very good location. Immediately opposite the hotel across the road is the People's Park, not a very large, but a picturesque park where Shanghainese themselves walk and guests enjoy walking. The famous pedestrian shopping street Nanjing Road (East) starts at a distance of 100-200 meters from the hotel, where there are countless large shopping malls, small shops, food courts, restaurants and small national snack bars. Along this street, you can walk to the famous Waitan Bund in 30-40 minutes.

The hotel location is convenient, is near the metro. The staff are very helpful. I booked the wrong type of room due incorrect description in the platform and they are willing to do a free upgrade for me. They are also accommodating in the breakfast arrangement for us. The toilet has seat warmer and bidet, which is very good. Although is an old hotel, they tried to improve the facilities in the hotel. There are a lot of food near the hotel, such as the popular 小羊生煎包 and 佳家汤包, and is near the Nanjing Pedestrian Street. Is a good place to stay.

Internet is laggy

Location was excellent, right next to the metro station that has direct connections to the Railway Station and Airport. City sightseen bus stop is only few meters away, which is handy if only visiting the city shortly. Restaurants and shopping in the immediate vicinity. Hotel is old and historical, locating Shanghais zero point. The breakfast was diverse, which was enjoyable.

Some update could be done to the rooms. The drain was not running in the shower, so the shower water was up to my ankles. Didn't bother me that much though.

I recently stayed at Park Hotel in Shanghai and had a positive experience, particularly with the front desk staff. Despite a few unforeseen issues during my stay that left me feeling a bit stressed, the team was patient, understanding, and took the time to explain the situation to me clearly and professionally. While some language barriers are to be expected, the staff's English was more than sufficient to communicate effectively, and their polite, accommodating attitude made a real difference in my stay. In addition to the excellent service, the hotel's location was very convenient, making it easy to get around. The facilities were also well-maintained, offering everything I needed for a comfortable stay. Overall, the combination of helpful staff, good location, and solid facilities made my stay enjoyable, and I would certainly consider staying here again.

They don’t seem to be taking payment from abroad so instead of company paying for the room had to pay it with my credit card and claim it as expenses.