One of the best hotels in Seoul. Very classy. The service was top notch, very friendly and polite staff. The whole atmosphere around the bar was great. Breakfast was also 5* we had the best pastries that I can remember of.

Access to the outside pool was limited and there’s this “club access” that is completely outdated for 2025. I think there is even a club lounge or club floor that only certain guests have access to. Once you’re a guest at a hotel you expect to have access to all the hotel amenities. Ranking guests in categories is not what you would expect for this hotel category.

Spectacular view on N Seoul Tower and mountain, room is well sized with wardrobe and very comfortable desk, bedding is extremely comfortable and the mattress and pillows are incredibly soft, all toiletries are from Molton Brown, gym has all the equipment and helpful staff, swimming pool is excellent, the room is properly cleaned twice a day. Staff is extremely professional and friendly, willing to go extra to help us with any questions. Concierge service is one of the best I have experienced globally. We had breakfast and dinner at The Parkview- it serves the most delicious and sophisticated food. The Library bar has a fantastic view, serves delicious coffee and live music and signing takes place in the evening. Dongguk University Station is 5 mins walk and Namsan hiking route is 15 mins walk away. Hotel has a selection of amazing luxury shops on the basement floor, including contemporary fashion designers. The Shilla has a wonderful Korean art displayed including Park Seo-Bo and Lee Bae.

We would love more storage space/shelves for clothes.

The comfort..

The fact that the out door pool is payable.. It should be free at least for guest staying over for long periods

Our stay at the Shilla Seoul Hotel was nothing short of perfect. From the moment we arrived, the staff offered warm, personalized service that made us feel truly welcome. The rooms were spacious, impeccably clean, and elegantly designed with breathtaking views. Every detail—from the plush bedding to the high-end amenities—was thoughtfully curated for comfort. The on-site restaurant served gourmet meals, and the spa provided a blissful escape. Conveniently located yet peaceful, it offered the perfect balance of relaxation and accessibility. This hotel exceeded all expectations; it’s a flawless blend of luxury, service, and comfort.

The Shilla is extremely opulent and a beautiful space. The breakfasts were superb, and the staff were incredibly friendly and helpful. The location is convenient, although be prepared to walk up and down a relatively steep hill to get to the nearest station - it took us around 10 minutes each way. There are shuttle buses available if you don't mind waiting for transport but we preferred to walk. During our visit the staff put on free cultural events for visitors which we found delightful.

The Shilla isn't a particularly restful space - we found it to be constantly busy with events and visitors, and we struggled to find places we could just relax. It is also pricey compared to similarly luxurious hotels.

I really enjoyed the facilities especially the sauna and indoor swimming pool (3 lanes, though one is reserved for members). They opens early from 5:30am to 10pm. The outdoor pool requires an additional fee, also I didn’t have the chance to use the gym. The front desk service was friendly and caring, particularly a lovely lady named Merry Lim who made our stay warm and welcoming. The buffet breakfast is a must-try!, a huge range of high-quality dishes from different cuisines, available from 6am to 10am. The location is excellent with easy access to the Shilla Duty Free and complimentary shuttle buses to Myeongdong and shopping area like Young Plaza. I also tried the Japanese (mostly Korean ingredients) and Chinese restaurants, both are amazing. Hotel guests enjoy 10% off dining and the ₩100,000 voucher offers great value for a premium meal if you are lucky. The 23rd-floor restaurants, Continental French and Michelin-star Korean fine dining, are highly recommended, but book early! Overall, it’s the best hospitality experience I’ve had in South Korea 2025.

The hotel room shows signs of age, scratches and wear on the timber floors, bed frames, walls, and cupboards. For a luxury hotel, I expected better room conditions. Also, there are a lot of staff everywhere, which sometimes makes the lobby and common areas feel crowded.

The service at this hotel is exceptional! Everything was so well taken care of and communicated clearly. The hotel also offers plenty of things to do, which I, unfortunately, couldn’t fully enjoy due to my packed itinerary, but I’ll definitely come back to experience it all. I also loved the duty-free shopping mall within the hotel and even managed to score a great item there!

As a content creator, I would have loved brighter lighting in the bathrooms, the lighting was quite dim, which made it a bit challenging to create content.

The hotel and property is stunning. The staff are exceptional and go above and beyond to make your stay comfortable. Breakfast was out of this world. You must spend a few hours in the sauna!

The hotel is a little far from the nearest train and we probably should have taken advantage of the shuttle bus service BUT after a long flight and jet lag there’s no where else I’d rather stay. It’s very comfortable. The lobby can get very very busy with weddings and celebrations but once you get through it and up to your room, you look out over the mountain and it is a sanctuary.

The Shilla is an institution in Seoul. The hotel is set in a beautiful park inside the city. Hotel is centrally located, however you always need a taxi to get to the city centre. Hotel pool and facilities are very well appointed. Room was spacious and very clean. Service and attention to details was always top notch. Breakfast spread was one of the best we have experienced. Hotel is excellent for Families.

The property is very popular with local families. It does get rather busy over the weekends. There are very few restaurants and convenience stores close by. Taxis are however cheap and readily available.

We definitely understand why it is a 5-star hotel! The service was excellent - staff was very helpful and anticipates our needs. The room was spacious and comfortable with a perfect view of Namsan Tower. The free shuttle pick up and drop off was good and useful, can be asked for anytime at our convenience. Breakfast buffet is one of the best I've tried! Our stay was so relaxing and we barely lifted a finger!

There's extra payment to for use of sauna and outdoor pool, which was also quite pricey.