I liked the open-ness and the way the tables were spaced from one another, so that guests had some privacy. I think the coffee air pots could be better, in that the coffee could be a hotter. The woman who oversaw the breakfast was very much on her toes and attentive to having the food area stocked. She was accommodating and didn't stay hidden in the prep room as is common in some hotels. The numerous nuts, seeds, and dried fruit stocked by the oatmeal pot was excellent. I used these on my yogurt, which thankfully was plain yogurt, and not just the over sweetened flavors usually offered. Although I don't typically like a big, hot breakfast, I did enjoy the mini quiche. And I give kudos to the person who decided to offer toaster Belgian waffles. It makes the breakfast bar look so much neater without batter and syrup stuck to the waffle grill area

I definitely thought the staff at the check in desk were very lacking in personality. The lady who checked us in seemed new or bored. She was confused and didn't act like she heard a question I asked 3 times. I think she was just in a hurry to get back to sitting at one of the breakfast tables to eat and stay under the radar. The guys at the morning post didn't go out of their way to greet guests coming down into the lobby area either. My overall impression is that these "hospitality workers" weren't people-oriented at all. And furthermore, I don't think it's too much for Marriot to expect the front desk staff to be well groomed and wear some sort of uniform.

The staff was so nice, that’s where my experience (personally) starts, it defined if it will be a good place to stay. Room was clean, restroom was clean and had the usual things available like shampoo conditioner , body wash, hand soap , etc.. breakfast was good and the lady attending to the breakfast meal was very nice and welcomed us and asked if we needed anything a couple times. I would go back here and recommend this hotel

Maybe have a gluten free option for breakfast

This was my first time staying at a Fairfield and I was impressed. Not sure if the hotel is new or recently remodeled. Everything felt new. Everyone at the front desk was helpful and pleasant, my room was clean and had everything I needed. I especially liked that a light was on when I walked in and the tv was playing music. I hate walking into a dark hotel room! This felt like a very safe area and there’s a lot of restaurant options nearby. I also noticed that they have ice scrapers for guests to use by the front door which I thought was very nice of them to have on hand. I didn’t eat the breakfast so I can’t comment on that.

I had a room with two queen beds. One of the beds was very comfortable and the other was lumpy and hard. I was glad I had two options to choose from!

Checking in was excellent. Two employees were outstanding. They went above and beyond helping my grandson put together a toy that required batteries,, as we did not have the tool that was required. Nick and Nicota were awesome in helping us. They are both excellent employees and should be recognized. Would definitely stay there again.

Overall, breakfast was OK. However, the only fresh fruit was bananas that were past their prime. My grandson loved the Belgium waffles!

I visited Knoxville in a business trip for two weeks, before traveling, I called the hotel and asked them if I can pay my stay fees with cash and not with credit card (for business reasons) and they confirmed that I can pay with cash as soon as I arrive. After arriving, the receptionist at the front desk told me that if I wanted to pay with cash, I should pay at the end of my stay and they’d hold the amount of my stay on my credit card, and so I did (I was in a hurry). second day, The general manager named Trent was at the front desk and I explained him my situation and he was very understandable and cooperative with me, he released the amount he held on my card and accepted my cash, he also wrote me an official document stating that they released the amount as my bank got late deposing the amount back into my account (took 9-10 days). So regardless the stay cleanliness, great breakfast, and location, this hotel has a very open minded understandable general manager. would stay there again if I came back.

I told the front desk that I want the room service to do my room daily, but they didn’t consider it as they do it only when I tell them..

The bed was comfy. As long as your on the side away from the highway, it's very quiet. Breakfast was nice with several hot items. Convenient location to everything. Room price was good. Free parking

No bottled water provided in the room.

Very nice and decent breakfast. Bed extremely comfortable

It was a good stay. The location was nice. Off the highway but private. Would recommend as someone who visits hotels often. Not sure why frown face. I rated hotel high 8

The location and easy access to the highway were excellent. The room and common areas were clean.

The room was small and the bathroom door and shower door stuck, making them difficult to close.

Everything was great. The breakfast was the best of anywhere I stayed. Staff friendly and helpful. Rooms were very clean. One of the best hotels I’ve stayed at

Nothing

The breakfast was wonderful. The egg frittata s were delicious. The Belgian waffles were amazing. They also had great coffee

NA