Everything about this hotel is wonderful from the sculpture of the bull in reception to the staff to the hotel rooms which are clean and quirky. Laura is a dream alongside everyone who works on reception. Itzi who does the massage is incredible. Have one you will not be disappointed. The location is the real selling point of this hotel. Right on the harbour to the restaurants. I love it and will be back

Breakfast used to be better. Please can this be improved. Some dishes were cold and undercooked like the harsh browns.

Breakfast was excellent, in the restaurant watching the Mediterranean and sun rise. Fresh squeezed juice, fresh fruit, cereal, hot dishes, eggs and omelette cooking station. Vegan, lactose and gluten free options. Hotel suitable for guests on wheelchair. There are ramps and elevators. Location is pleasant and quiet, in a fishing village called Es Castell, just 3 km away from Mahon. Many restaurants nearby and the hotel has two restaurants. Dinner buffet was good. Rooms with sea view get sunshine in the morning.

Note that in the evenings when there is live music entertainment on the ground floor, you can hear the music from the room. You get entertainment whether you want it or not. Luckily the music stops 23:30.

I adored the location of this hotel and I'm booked to come back may of next year alongside next summer. I love the quirky rooms and the beds are so comfortable. For me it was like being at home. The sky bar was wonderful and the hot tubs are cool. Very refreshing way of capturing the view. The infinity pool was beautiful although it would be nice to swim with a view of the sea. The reception room is massive. Art work impressive. Very grand entrance.

Staff at breakfast could be impersonal a bit compared to the neighbouring hotel. A bit more interaction with staff would be lovely. The housing tram were excellent. The room was cleaned brilliantly The pool could have been designed slightly bigger

We were unexpectedly upgraded to the junior sea view suite and treated as VIPs for our stay, which was a huge surprise and very gratefully appreciated. The whole hotel had the “wow factor” and we enjoyed the breakfast buffet, outdoor pool and our room very much, along with great customer service from the receptionist who checked us in

The tv in our room didn’t work and whilst we reported it immediately, it wasn’t resolved whilst we were there and when I asked reception I was told the engineer had been informed. We were only staying for 2 nights so it didn’t impact our enjoyment, but it would have been nice to use occasionally. We also wish the bathtub had been an option to use, but the shower was very nice

Great location with stunning views across the sea. Junior suite was of a good size and super comfy bed. Free minibar was a plus! Roof top bar area was very relaxed and lovely to chill out of an evening. Perfect location for exploring Mahón and the rest of the island. Super breakfast choice and staff always friendly and helpful. Food and drink was very reasonably priced at the pool bar. Highly recommend this hotel!

Nothing

Nice location right on the waterfront at the entry of the Mahon bay. The staff is professional and friendly both at the reception, breakfast, lounge. High standard. Our room was a bit small, and some of the detailing we not perfect. We were given an upgrade with Seaview and VIP package which included as well free minibar, and late check out plus discount for other services. The cleanliness was overall very good, the bed was extremely comfortable with blinds that were completely blackout and good noise insulation. So overall, the room was comfortable. The breakfast was very, very good with plenty of options and is a kind of standard for this hotel chain. Worth mentioning the roof terrace with Jacuzzi. It has a fantastic view on on the sea and on the town Es Castell amazing. Overall, and very good experience.

As a seed, although we were given an upgrade, the room was a bit small and some of the details where worn out. Minor things I must say.

Rooms very lovely, beds by far some of the comfiest. Breakfast, very basic for a quality hotel. I would say you would need to add more variety, it was very basic.

Gym facility was very aged and didn't have lots of equipment in there. Maybe a tourist hotspot where you would recommend the best places to visit in Menorca? We had to do that all ourselves, it just would have been better to know the best spots around Menorca.

Spacious, clean room with very comfortable bed and lovely balcony views. Excellent breakfast choice Rooftop bar with excellent panoramic views Location to Mahon and restaurants at Cala Fonts Very friendly and professional staff, particularly Sara who attended to our needs on a daily basis and made our stay a very enjoyable one - thank you 😁

Poor gluten free choices

Everything was VERY clean, the room was good, air con was excellent and cleaned daily to a high standard. The breakfast selection was good and location to cala fonts is just around the corner. The swimming pool was such a nice little area and relaxing, however the roof top views with the cooling plunge tubs was amazing, you can spend the day up there just looking at the views.

Not enough information on what was on (roof top bar) and also just in general on towels for pool/picnic having to be ordered days before check out. Also evening roof top waiter threw 2 red drinks over me, apologised but then proceeded to laugh. HOWEVER on check out this was addressed and my drink fee waved. Reception staff were very friendly. Improvement suggestion: wardrobe doors too near sink be better on double hinge, also lighting near there could be better.

We had to stay several extra days in menorca due to the recent air traffic issues in UK so we just booked this hotel without giving it much thought. Firstly, all of the staff are 10/10 - so friendly and helpful (especially when we realised (at the airport bound for UK) we left a necklace in one of the robes and frantically drove back to the hotel - the front desk staff member went into laundry sifting through all the robes to find it for us!!). The hotel is incredibly clean and spacious in the suite room. Very well equipped gym and nice massage facility too.

The pool is a little on the smaller side and the room service menu was a bit limited for our liking. The pool bar food was average.