The location was excellent for all of the Citys' sights, museums and places of interest. Our room for 3, was a perfect size, spacious, clean and very comfortable. Room Service was diligent, and top class. The window could be opened to circulate fresh air and control the temperature before we collected an AC controller from the Reception. ALL the staff were extremely helpful, eager to make an effort and sharpen the perfection clearly desired. Breakfast was excellent over a busy Easter period but the room itself never felt full or the food lacking or unavailable. A table for 6 was easily accommodated for and the staff were ghostly present when needed. Choice and variation was excellent. We used all the facilities and we cannot recommend the stay enough.

The single drawback was the in-bath shower, that did make getting in and out a little precarious and slightly awkward. Whilst showering - as the faucet controls were in the way - of your standing position, the bath sloped and slippy when you're lathered up! The hand rail position or a second higher up could of improved the experience. No one did slip or injure themselves.

1. Great breakfast. 2. Had a greeting wine from the hotel which was a nice gesture. 3. Booked some activities through the hotel and everything worked as planned. 4. Location is 3 minutes away from the train station by foot (30 minutes max from the airport by train, and 15 minutes max from the old town by foot). 5. Staff/reception was really helpful with all our questions and was available 24/7. 6. We had coffee/tea/bottled water in the room with no extra charge (it was a really "plus" for the days that we left the hotel early and couldn't make it to breakfast)

1. I booked a double bed, but it was just 2 beds/mattresses together. 2. I was a bit cold in the room and I asked for a controller for the AC, and i was told that this is only meant for cold air and not hot, so i cant use the AC (there is a heating device in the room, but I wanted something extra for that night). 3. The cleaning of the room was fine, but I would expect it to be excellent. Don't get me wrong, the room was clean, but for example I found quite visible hair on the carpet which was from the bath I took the night before (meaning that the room was probably not vacuumed enough), and also I had a glass of wine the 3rd night we were at the hotel (in total we stayed there 7 nights) and until the last night, the glass that I used was still on the table.

Breakfast was excellent with lots of choices & included lattes made by a "real" Italian Expresso machine. Great food at the attached (independent restaurant) with attractive discount in the restaurant for guests of the hotel & discounted drinks for Happy Hour. Comfortable bed & pillows. Temperature of the room was great, heater could be adjusted & the windows opened (this is important in Europe in the winter when most hotel rooms are way too hot even with the hot water rads completely turned off. Shower had great water pressure & the towels were fluffy. Location is great - walkable distance to the Old Jewish quarter with restaurants & bars and ~10 minute walk to the market square (Cloth Hall & Xmas Markets)

Absolutely nothing.

Everything was exceptional— The staff, the bed, the room. The breakfast was phenomenal. This is a terrific value. I was very impressed. The hotel is in a great location, near great restaurants and night life and across from a grocery store. Hotel staff are friendly and professional. I did not want to get out of the bed it was so comfortable. Great shower with endless hot water, which you don’t always find in much of Europe. Wonderful breakfast with changing menu each day—a good mix of local foods and typical UK staples. Great restaurant at the hotel! Couldn’t recommend more highly. Truly great value and experience.

Nothing

Beautiful hotel! Friendly welcome. We found the hotel spotless clean. Warm comfortable decor. Fab fusion restaurant serving breakfast, lunch, and dinner. We had lovely breakfasts and an evening meal. Also, Happy Hour! Great Location. Walking distance from the old town and supermarket right across the street Excellent tour company the hotel uses. Kracowdirect. Used for Zakopane thermal bath and kracow salt mine tours. Should have used them for our Auschwitz tour. Highly recommend booking tours in advance. To top our last day off, there was a Banksy Museum right next door from the hotel, recommended by the hotel front desk staff. Very enjoyable Museum! One of the best hotel stays!

We've stayed in this small and brilliant hotel for the second time. All was excellent: comfortable beds/pillows, good illumination in the room, the design of the place, the impeccable cleanness, the staff was very friendly and professional, good breakfast. Next door is the Banksy Museum, just across the road a big supermarket, trams in 3 minutes walk, Kazimierz quoter in 5 minutes walk, Rynek - 10 minutes

The bathroom doesn't have enough hooks, one can hang only 2 towels after the usage, and the room is for 2 persons, so it's at least 4 towels, and maybe additional hooks for clothes will be useful.

Although I chose the Metropolitan Boutique Hotel to stay for a 3 night stay in Krakow, very much by reading other reviews, however having recently booked out after a great stay in the City I wanted to write my own review. From the point of arriving until I left my wife and I received excellent customer service from every member of the staff we spoke to. Indeed it was a great start as the reception offered us a free room upgrade, which was very much appreciated and having eaten an excellent meal in the restaurant on the first night, we decided to dine at the hotel every night as we could not fault the food (Clearly a great Chef) coupled with a guest discount / attentive smiling staff and a happy hour no doubt helped this decision. What perhaps is not so widely advertised and was another factor in choosing this hotel is its position is within a very short walk from what I understand is a relatively new railway station called Grzegorzki that has regular direct trains to and from the airport, (20 minute journey) for a return fair of just £7. This is considerably less than any other form of advertised airport transfer in new trains with no delays due to the traffic in the city.

No adverse comments

What a gem of a hotel! The Metropolitan Boutique Hotel is wonderfully presented and clean - it's perfectly located with the Main Square & Jewish Quarter being within walking distance (approx 10 mins in either direction) - there are also many trips you can book with pick up from the hotel. The staff are great, friendly and helpful - can't do enough for you. Plenty of choice for breakfast and rooms adequately sized and comfortable for relaxing and a good nights sleep after a day of exploring the beautiful city.

Nothing, we had a fantastic stay and wouldn't hesitate to return.

The staff were amazing specially the lady who checked us in and the gentlemen who checked us out. Had dinner on the first night and it was tasty and the dessert was just yum. They had many breakfast options and the breakfast staff were always happy to go out there way to help with special requests. They helped us with airport pick up the driver was there on time and dressed appropriately. (no jeans and T-shirt) car was clean as well. Gabriella who I assume works on the reservations was quick to respond to requests and was always finding ways to help. Room was very clean. Next time I am in the area shall surely be staying here and have already recommended to others.

Lovely staff, excellent food in the restaurant in the evenings. Non-dairy milk available at breakfast. Comfortable bed, good bathroom. Free bottled water refreshed every day, as were towels. Good toiletries

Breakfast choices limited for pescatarians, no vegetarian meat alternative, limited hot choices, no non-dairy yoghurts and coffee in an urn. Had to requested a controller for the zircon but this arrived quickly. No body lotion or conditioner in the bathroom