Excellent location Very friendly and extremely helpful staff More than willing to address any request André helped us organize and book a wonderful tour of the Tuscan countryside 🙏🙏

A total 9, minus 1, just for a few remarks on the breakfast. We found awkward that each of us was entitled to only one actual glass… so if we poured fresh juice, we had to ask for a second clean glass to drink water… and that would be ok, but funny fact… they gave us paper cups… it was still ok but we found that it was a bit inappropriate . Overall breakfast was good but would expect buffet refilling to be quicker.

Our stay was flawless. The hotel is fabulous but what makes it even more fabulous is the staff. Each and every team member went above and beyond to make our stay perfect. They are all lovely! Our room was large and quite comfortable. We loved the bed, dual rain shower and hot tub, especially after walking all day. The living room and coffee area were perfect for someone like me who wakes up early. Appreciated being able to make coffee and sit on the sofa without disturbing my husband. Breakfast was very nice and had a good selection. The hotel is steps from the Ponte Vecchio bridge, Ponte Santa Trinita and Pitti Palace. It's in a quiet neighborhood yet there are dozens of restaurants, bars, cafes and shops all within walking distance without having to cross the Arno. Higly recommed staying here. We will definitely stay here again.

Nothing

We recently stayed at Ponte Vecchio Suits&SPA in Florence and had an absolutely wonderful experience. The hotel itself is beautiful, with comfortable rooms and a perfect location to explore the city. But what truly made our stay memorable was the exceptional service. From the moment we arrived, the staff went above and beyond to make us feel welcome and taken care of. We especially want to mention Adriano, the manager, who was incredibly attentive and professional. He made sure everything was perfect during our stay, offering helpful recommendations and always greeting us with a warm smile. His dedication to guest satisfaction truly stands out and added a personal touch to our visit. We highly recommend Ponte Vecchio Suits&SPA to anyone visiting Florence. The combination of a charming atmosphere and top-notch service, especially from Adriano and his team, will make your stay unforgettable. We can’t wait to return!

The location was excellent for us. Out of the hotel/suites turn right, then right again and there you are on the Ponte Vecchio, 5 minutes walking fairly slowly. A few minutes walk the other way and you arrive at the Pitti Palace. The staff were wonderful ! The kind I would expect in a 5 * hotel. ( they also spoke good English) Breakfast was very good. The hotel only has 14 rooms/suites, so the breakfast room was not big but very adequate, and well stocked with a variety of food including scrambled eggs ! At 6 pm there is a ‘happy hour’ at the lobby/breakfast area, and the drinks are free of charge. I do not think I have experienced that in any other hotel. Receptionist gave a list of nearby restaurants with brief descriptions upon check in and offered to book for us. The room was a very good size. I had requested ground floor near to the lobby as we are an ‘older couple’. It was ‘spot on’. Sitting area was slightly separated from the bed area, which was nice as my husband could sit on a comfy sofa watching TV without disturbing me. The kitchen area was ‘hidden’ i.e. it looked like a wardrobe. Lovely not to have to keep looking at a sink etc.

I recently had the pleasure of staying at Ponte Vecchio Suites and Spa, and it was an exceptional experience from start to finish. The staff were incredibly welcoming and attentive, making sure every aspect of our stay was perfect. The amenities were top-notch, with a beautiful spa that provided the ultimate relaxation. Our room was stunning, featuring elegant decor and a spacious, luxurious bathroom that made us feel pampered every day. Breakfast each morning was a delight, offering a variety of delicious options to start our day right. Additionally, the hotel's central location in Florence made it easy to explore all the wonderful sights the city has to offer. I highly recommend Ponte Vecchio Suites and Spa for anyone looking for a perfect blend of comfort, luxury, and convenience.

No complaints

Location and staff members

Though bathroom, shower is nicely renovated and furnished, however hand basin drainage wasn’t draining properly

Everything about the Room especially the size, The hotel service is the absolute best. The hotel location is great. Quiet and in a great city location. The room location within the hotel was great. The breakfast is very good.

The TV has virtually no channels in English. It would be great if the cable service added movie channels, Fox news, and CNBC, etc. The hard wood floors are great but you can hear the noise from guest in the suite above. It would be nice to have a fitness center.

Best hotel during my tour in Italy! Good location you can go to most of the attractions by walk. Clean and comfortable room (warm and comfortable which is important in winter season). Also very nice staffs who give us a lot of support. Definitely a smart choice in Florence! Welcome cookie is delicious and I'm still searching where can buy some...

Better if could provide more breakfast options

Location was great - close to Ponte Vecchio but not smack bang in the middle of crowds. Great restaurants close by. Friendly staff - nothing was you much trouble. Breakfast was great with both hot and continental options. Happy hour was a bonus. It never felt overcrowded - a wonderful boutique hotel.

Cleanliness of the property was great overall but daily housekeeping was not super clean. Still great and not something that would detract from the overall stay.

We stayed here for our honeymoon. Immediately upon check in, the staff was incredibly welcoming, gave us detailed recommendations for places around the area, and gave us a sweet welcome basket. The breakfast, the amenities (including the gym and spa), the entire staff, accessible location, and atmosphere were all top notch!