The location and the view were amazing and the staff were exceptionally friendly. It was our birthdays and they arranged balloons and as requested a mini cake and bottle of Sancere our favourite wine. Everything from the deadheading of the flowers to the folding of the base of the curtains was meticulous. The rooms were serviced twice a day it was just divine.

Everything was so expensive, but it was 5 star so to be expected. It was disappointing that the roof top terrace was closed as we were looking forward to meals and evening drinks there.

Excellent food at the hotel. Staff very friendly and warm. The concierge helped organise our stay and things to do whilst in Florence, as well as fantastic restaurant recommendations. Hotel location is fantastic, some great views of Ponte Vecchio and walking distance to many of the cities attractions (it's a small city so can get to most places on foot).

Shower water temperature was slightly tricky, as well as water pressure being very low.

What didn't we like? The moment you got out of the car there was someone to greet you and help with your bags. The staff where so friendly. The rooms were well equipped and had everything that you would want for a comfortable. If there was anything missing, one simple call and it was sent to you. We also had the most amazing breakfast added into our stay. Overall we could not have been at a better spot during our time in Florence. Really appreciated this stay.

Everything about the property is wonderful and spot on. The location, the building itself, the amenities and above all the staff!!!

The only issue we had was that our room for some odd reason on the 6th floor was still very noisy even after hours. We loved the room and the terrace but the noise level was unusual.

Everything I can’t single out an employee or a department. Everyone makes you feel special in their own way from reception, to the concierge, to the restaurants, lobby, breakfast area, housekeeping and door service. Thank you and until next time.

Nothing

A truly exceptional hotel, nothing was too much trouble. Outstanding staff and a wonderful experience, not to mention its location which on the river in the heart of the old town. Beautiful, we will definitely return

Faultless

Excellent location, extremely well decorated and tidy! The staff is fantastic, politely treating every guest, and going above and beyond to please us! I got there because my previous hotel in the last minute did not confirm the reservation and what a wonderful surprise I had! A calm spot right in the middle of one of the most busy pints of Florence- Il Ponte Vecchio!

Staff were extremely helpful in accordance with our needs and the advice given about what to do in Florence was perfect for us. The concierge were always in attendance

There should have been more bottled water in our room and bath salts available. Otherwise nothing to add

The location was absolutely perfect. The room blew me away. The breakfast made me love breakfast. The staff were outrageously kind and accommodating. I arrived tired and hours before check-in. They readied my room in an hour while offering me coffee and pastries. While I am a very low maintenance traveller, I overheard many a conversation involving guests who needed accommodating and the hotel seemed to go above and beyond. Let me also say this: When I walked into my room I thought: Florence has some tough competition. I didn't want to leave.

Honestly, a friend and tough critic recommended this hotel. He prefaced it with: I am never impressed by hotels. It was amazing in every way and I cannot wait to return.

Large beautiful room. Loved staying in a mideval tower!

The barrier on the tub did little to keep water from splashing on the floor. It was gross to step on a wer towel everyday. I was really surprised they designed it this way.