I loved the hotel's location—it couldn't have been better! The decor in the hotel and the room was charming, and I enjoyed a lovely breakfast. Overall, my stay was fantastic!

Above my room was a kitchen and restaurant. Unfortunately, I could hear everything, from chairs moving to cleaning and cooking. I didn't mind but thought about future customers, such as families with small children or older people, who might complain.

I had a wonderful stay at Hotel Hermitage! It is a cozy boutique hotel, tastefully designed, lots of character, with a beautiful restaurant, terrace and view of Ponte Veccio. Breakfast was fresh and delicious. My room was small, but had a lovely view of a small piazza, and perfect for my needs. I met the owner who was welcoming and warm. And the location cannot be beat! I did a lot of researcher, and I am so happy I stayed at Hotel Hermitage. You will too.

My bed and pillow were a little firm for my taste.

Amazing location that’s right next to the Uffizi gallery and all the main attractions. Quirky and homely decor that not only looks characteristic but also really clean and welcoming. You also receive complimentary water which is a huge plus for me.

Sadly my plug adapter was too new for the room i booked, so I had to purchase the old style plug adapter to charge mine and my partner’s phones. Also the shower takes getting used to, as it’s a really old style shower and has a built in jacuzzi setting.

Top location in the heart of Florence (comes with the downside of being noisy at night), this hotel is decorated very nicely and offer amazing breakfast as well as beautiful views over the Ponte Vecchio. All major tourist attraction are nearby and the train station can by reached on foot.

The lift is very small and shared the the rooftop guest which makes it complicated especially during the evening when wait can be long.

Once we found the Hermitage the location was excellent. The staff were extremely helpful. Breakfast was excellent. Location by the Ponte Vecchio bridge is superb. Uffici and the Duomo just a few steps away.

The Hermitage is a hidden gem. So well hidden that it took us three hours to find it. Even the navigation system in the car could not place it. The last 45 minutes on foot in 42° centigrade. Not very healthy. We had to carry our luggage up one floor to the elevator which was very cramped.

Basically, everything is quite satisfactory. The only trouble is the Stairs leading to the elevator to go up to the Reception on Floor 5 and to the rooms. For travellers with many large luggages can be a real challenge. Yet, if the hotel can arrange staffs to assist on the luggage, it would take care of this shortfall.

Stairs leading to the elevator. The elevator system is very old and can go to a certain floor, only one at a time. Not practical at all.

I have stayed here before and that was why I booked a stay this month. There were some improvements to the building and the breakfast is served in a room with a view of the roof tops! They do not rush you, there are all options to choose from and REAL coffee, not the push a button machines. A great way to start the day. Nothing can beat the location!

I was so very disappointed that the roof garden was converted to a restaurant. I always enjoyed a visit to the roof overlooking the buildings across the river. You can still enjoy a view from the 'living room' with comfortable chairs. I have spent a few evenings using this location to update my blog.

Returning customer after almost 20 years and this property is just as special. The room details are all so thoughtful and staff makes you feel welcomed and cared for in an authentic way. The location is right next to the Ponte Vecchio and some of Florence’s best gelato. We ate at the rooftop restaurant two nights in a row and were not disappointed. The food and service were lovely and the staff seemed happy we returned to enjoy another meal. I would happily stay here again and would recommend it to anyone.

The location is absolutely perfect, right at the Ponta Vecchio. Within walking distance of many wonderful restaurants and shops, and of course, the amazing cultural attractions.

I found it quite noisy, my bedroom window opened down to an alley where on a nightly basis the locals would gather to smoke and drink and shout and fight.

The property is nice and tastefully decorated, we got a nice room with a renovated bathroom, but other family members had two other rooms on 3rd floor and they were not so lucky: bathrooms were outdated in both cases. The ventilation in our bathroom looked like it had never been cleaned… there were a lot of mosquitoes! I was surprised to find them on the 4th floor.