Perfect location, couldn’t have asked for better. Hotel was very well presented and the addition of complimentary wine & t-shirts in our room as well as a surprise bottle of Asti on my wife’s birthday just made it stand out as a Hotel that really looks after it’s guests. The staff were all very kind, welcoming and friendly, nothing was too much trouble. Stunning views from the rooftop bar, a lovely place to relax and enjoy a coffee or Aperol. Would most definitely recommend staying here and hope to return in the near future.

Nothing!

Everything. Beyond wonderful hotel. Spotless, helpful staff, gift chocolate on my bed, a magical location and a great hotel. Loved the rooftop bar.

None.

The hotel is in an excellent position, very close to the Uffizi museum and the Ponte Vecchio. Its staff were always very friendly and helpful. There was a very good selection of food for breakfast, served in a beautiful breakfast room. There is also a rooftop terrace with both outdoor and indoor seating and serving drinks, snacks and light meals. Everything in our bedroom and bathroom worked well. The lighting in the bathroom was exceptionally good.

There is very little to criticise, though the person servicing our room was erratic in the provision of face cloths and shower gel.

The location is amazing and the staff were all very helpful. The breakfast was one of the best we've had while traveling. The night porter helped us get a taxi, super early on checkout day, which was wonderful.

The hotel upgraded us, which sounds great in theory, but assigned us into a suite that had a spiral staircase and a loft bed upstairs. We didn't know this until after we checked in, but the result was we needed to navigate the staircase in the middle of the night to get to the bathroom, and the staircase was a bit challenging. I share this only to help others be aware of this potential- it may not be an issue for others and the room was very pretty. But if that doesn't sound great to you, make sure you don't take that room. The room was also uncomfortably warm, with the AC centrally managed.

Excellent location next to the Uffizi Gallery. All the sights are within walking distance. Friendly staff, very friendly, always ready to help with various questions. Very good breakfasts in a beautiful room with ancient frescoes.

The room was very old, with a peeling ceiling, a window facing God knows where, like a pipe (it would have been better if it hadn't been there at all). The hotel is 4 stars, but there wasn't even a kettle in the room. The price is too high for such a hotel. The main advantage of this hotel is its location

I loved this property. Fantastic location- you can easily walk to the quieter Oltrano or walk to all the sights in the Centro easily. Staff is amazing. They treated me like I was a princess. I had a room in the newer wing and it was huge , very comfortable, had an extra comforter which is unusual, a robe and slippers. Bathrooms in new wing need an update but that is happening this winter. Great breakfast in a stunning room with frescoes and a view of the Arno . The rooftop Deck is fantastic place to have an afternoon glass of wine . Everyone was very helpful and absolutely lovely. Will be back in the spring .

I tended to get lost finding my way around!

I stayed in the single room. Small but perfect for its size, faces the back of uffizi. The breakfast was really good in a stunningly beautiful room. All staff in reception/breakfast are very helpful. Appreciate that it is open 24 hours for late night arrivals / departure. Excellent location next to Uffizzi and Ponte Vecchio.

The bathroom in the single is in need of better upkeep. The toilet is cracked at the back and held together by tape, and there is some unpleasant smell coming from it. The standing shower doors are misaligned and requires fixing. Otherwise the rest of the room is good.

We chose your hotel mainly for the location which was exactley where we wished to be as it was within walking distance of all the sites we wanted to see. All of your facilities were to a standard above what we expexted and the staff were very helpful with a couple of small requests we made. There was one small mix up with the payment for parking when we checked out as it appeared that the card reader used for the parking was not working. After 2 attempts we decided to add it to our account with your Hotel. Once we got home I looked at my card account and noticed that we had paid both the car parking people and also your hotel on their behalf. I called the reception and spoke with Eric who was understanding of what had happened and said that once the car parking people notice thay have been paid twice they would refund the money back into my card account. He also stated that if this did not happen automatically within 5 to 7 days to then get back in touch with him and he woud follow up with the car parking people. I thought that Eric gave me a very clear explanation of what to do and the service he gave me was exceptional. I intend to contact Eric once the matter is sorted to thank him personally.

There was nothing NOT to like.

The location of the hotel was excellent, it was within walking distance of virtually everything. fantastic restaurants close by. The breakfast area was very well presented with great service, loved the cappuccino's every morning. We had actually booked a standard room for a couple of days and then a suite for the remaining, as suite was not available for the dates. The hotel however put us in a suite from day one, unexpected but very much appreciated. Room was excellent overlooking the Centro Storico and Ponte Vecchio. excellent job.

there was nothing not to like, enjoyed every moment we were there.

The location was perfecto! 15-minute walk from the train station, the Arno River right outside the hotel entrance, the Ponte Vecchio and The Uffizi literally to the right and left of the hotel respectively. The breakfast had numerous choices including eggs, potatoes, sausage/bacon, cereal, yogurt, pastry, coffee/cappuccino, juice/water, cheese selection, etc. The rooftop bar was heavenly! Great place to end the day after doing touristy stuff walking around Firenze, chill out, have a “beverage” and take in the view overlooking the Arno. We had sporadic light rain so it was outstanding that the rooftop had an awning they could open and close so we could stay outdoors even when a rain cloud came through. This is truly a ****S (S=Superior) hotel. Excellent in-room amenities including toiletries, slippers, robes, split of red wine, flat screen TVs, in-room A/C and heat control, comfortable bed and bedding, overall a modern spacious room.

We chose the larger room, suite with bedroom, living room sitting area and desk, which did not state in the description if it did or did not have a view. I expected some sort of a view not an interior room with no view except rooftops. Anyway, initially I was not happy and spoke to the front desk about a room change. As it turned out we were out most of the day and the the spacious room and it’s upscale furnishings was what we truly enjoyed and did not miss the view especially because we had the rooftop bar available to us.