The location of the hotel was brilliant - within a few minutes walk of all the main attractions and hundreds of restaurants. The bed was very comfortable and spacious. Plenty of hot water in the bathroom. Tiny roof terrace that was a sun trap in the afternoon. Staff were all very friendly and helpful. Wide choice for breakfast

The negative consequence of the location was that it was noisy. Lots of vehicles going along the road in the middle of the night and some loud people shouting on their way home. There are about four flights of stairs up to the hotel reception which might be difficult for some less mobile people. There is a lift for part of the way.

he hotel is in a great location: 3-5 minutes from the Uffizi and 10-15 minutes walk to the main tourist locations. At the same time, it is located on a quiet street, so there was no noise at night. The steps to the elevator are not a problem even after a long day. And most importantly - great friendly staff. Breakfast is good, includes an omelette with bacon, various pies and nice staff ready to serve. The room is spacious, the bed is comfortable, everything is clean. It was nice to come and relax. I will definitely stay again and highly recommend it.

Nothing

Absolutely exceptional hotel. I’ve never met such warm, hospitable staff. We arrived quite hot and sweaty and the man on reception reassured us there were no more stairs and showed us straight to and around our room. The hotel staff were absolutely incredible- caring and so attentive. I was poorly one day and the staff checked in on us and were so personal and kind. The hotel itself is just stunning- perfect aircon, comfortable bed, amazing facilities, perfect shower and bathroom. The mini fridge was great. Perfect location- less than a 5 minute walk from the bridge and main attractions. We were honestly sad to leave we loved this place and the staff so much! Also the terrace was such a special touch. We loved watching the stars and enjoying the cool evening. Thankyou for showing us to this :-) 5 stars and we will be returning. Thankyou!

Nothing! Perhaps Less single use plastic in form of soap and shower gels, I’m conscious of our plastic usage across travelling. A bottle fixed to wall would be better.

Nice room in a very convenient area near the Ponte Vechio. Very good restaurants nearby. The breakfasts were excellent. The owner was there during the day and was extremely pleasant and helpful, as were the other managers. There is an elevator which is usually lacking in older hotels. However, you had to go one and a half floors to catch it, not a problem for younger people, but more difficult for 75+ and 85+ year olds. The owner and the desk clerks were great in providing help bringing luggage up to and then down the stairs from the elevator. We enjoyed our stay there very much!

The hotel is in a brilliant location really close to the Uffizi and other points of interest. It is in a lovely old building. The staff were super helpful and friendly. We had a huge room with a view of the duomo. Great air-conditioning and loads of hot water. The room was cleaned and freshened everyday.

The elevator/lift started on the first floor, so there was one flight of stairs to manage with luggage. It would have been nice to have had more fresh fruit at breakfast, quite alot of other things on offer.

The hotel is ideally situated just a 100 meters or so from the Ponte Vecchio. The garage recommended was about 150M from the hotel and was welcoming and efficient. The room was perfect and nicely quirky. The reception staff were all welcoming friendly and veery helpful.

The only obvious disadvantage is that the tiny lift only goes down to the first floor and is accessed by quite a narrow stairway. This was not a problem for us and part of the charm of an old hotel. However, people with mobility issues might find it a challenge.

Excellent location, right in the center of Florence, 1 minute from the Ponte Vecchio. Charming old hotel, with views of the Arno from our room. Spacious, comfortable, with attention to details (like the mosquito repellent machine). The staff is super friendly and charming.

The elevator is so small that it doesn't really hold one person and their luggage at the same time. Also, it starts on the floor _above_ the ground, so there are steep stairs to climb with luggage. We managed fine, but this place is not for anyone with even slight mobility challenges.

Friendly and Excellent customer service, everything we needed when staying in a foreign country. They called and made restaurant reservations for us as well as called taxis. One worker even brought a crutch for my friend when needed. The location is fabulous! Within walking distance of almost everything. There's a small private balcony that's nice. The breakfast was wonderful, variety of pastries, fruit and hot eggs/meats, coffee, tea etc.

Lots of steps & bed was a bit hard.

Nice quiet side street away from the bustle of Florence. The room was huge but most of all each and every staff member was amazing, friendly, helpful did need be and accommodating. A very safe place to stay.

The steps to the property could be an issue for people who would struggle with luggage, there is a tiny life however the first flight of stairs you are on your own so something to bear in mind

The staff was great! Very helpful and friendly. Breakfast was delicious with great cappuccino and a good variety. The hotel’s location is excellent—near the Arno and Ponte Vecchio. Just minutes away from the Uffizi, Pitti Palace and Boboli Gardens, etc. Plenty of restaurants nearby.

The dozens of steps from the street to actually reach the lobby of the hotel was very difficult with luggage! I was traveling alone and didn’t realize how challenging that would be to climb all those stairs with a heavy roller bag. Also, while my room was comfortable and quiet, getting to my en-suite bathroom was tricky! It was up a flight of steps that had clearly been added on…it made me rather nervous at night as I was afraid I might trip, slip or fall. I would not recommend that particular room.