Najum was very helpful & accommodating. The got good breakfast options. Live omelette bar etc

The only thing I hated was that checking is excessive for no reason, I get checking bags & stuff for safety but they make you sign a waiver if you bring your own food into the hotel. Which is ridiculous & I’ve never seen another hotel do this. They even expose your food to X-ray, when they scan it, which I’m sure can cause serious health issues for people. Hotel needs to get rid of this weird policy.

This is now my go-to hotel in Islamabad. I stayed here in my last visit and definitely would be my only choice in future also. This is a newly renovated hotel. The rooms are very modern, clean and comfortable. The beds are really comfy and love the vibe of the hotel and the rooms. The staff are very welcoming, courteous, professional and amazing. Special thanks to Ms Miss Huma atbar at check-in who took care of us and accommodated our requests. Also Mr Waheed and from housekeeping Munsif khan who did a wonderful job. The restaurant staff at buffet breakfast were also great.

Nothing

I really enjoyed my stay with the excellent room & services. The staff is really helpful. I would like to specially mention the staff names who give me really help Mr. Uzair , Mis. Huma & Mis. Fatima. They give me favours really. Thank you so much 🙏 I really appreciate it & I recommend everyone if you want to islamabad stay here.

Washroom doors should be locked & they shouldn't be transparent. Like in using the toilet I was not comfortable it was like that there was no privacy . Not bad for single person but if guests sit outside it becomes awkward.

Property is very clean and best thing is the customer service. We met Awais on front desk on the first day. He has great communication skills and an asset to this hotel. He made sure our stay was comfortable and upgraded us to a business suite. We stayed 3 days and enjoyed the hotel facilities to include gym, massage and swimming. Most tourist places are within 10 mins by car. Due to protest most roads were closed on the day we were leaving. The hotel driver was so brave and knowledge to take us to the airport.

Location is very quite and customer service is great

We were travelling as a family of four adults and had booked two rooms. The staff were excellent. I had requested early check-in and was accommodated about three hours early. The executive lounge was closed on account of Eid-ul-Adha holidays but a trolley of complimentary snacks was made available to us. Our luggage was transported to our rooms by a porter/concierge. The rooms were spotlessly clean as were the bathrooms. I particularly liked the energy efficient air-conditioning system that would only run when the room was occupied and the card key was in place. Checkout was a breeze and we were dropped off at Islamabad international airport in an air-conditioned van. The vehicle was arranged so all our luggage would fit easily. Excellent experience.

The shower space needs to be re-worked. The glass separation is inadequate and the entire bathroom gets wet during a shower.

We booked for one night but ended up extending for more due to the superior service. A special thanks to Ali Hamza for providing us with whatever we need and taking our concerns with utmost professionalism. The hotel is almost perfect, the rooms are top notch with even modern flatscreen TVs.

The gym can use a bit of renovation as well as the breakfast dining hall.

The location, the staff from front office to guest relation to housekeeping. Especially naming Iraj and Amina along with Tayyab and not to forget Nauman from house keeping. In fact all the staff were attentive and went out of their way to ensure that we were comfortable.The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, along with Thai restaurant which meets all our savoury requirements.

Wifi was a bit slow and Accounts department needs to be more efficient.

I could not believe that a hotel in Pakistan could match up to international standards. It is a modern design hotel and we loved our stay here. The rooms are spacious clean and modern. The staff are exceptional. Shout out to Miss Amina at reception and bell boy Nasim. Actually all the staff are amazing, courteous and professional. I used the Gym and it's decent. The location of the hotel is prime! Small details were taken care of! Carpet slippers in the room, universal power sockets to accommodate any phone chargers, Central heating and cooling, and so on. Would definitely stay here next time.

Hard to think of any negatives.

Stayed for 11 nights. Rooms: The hotel gladly offered me a room upgrade to an awesome room. Very spacious and comfortable. All basic amneties were provided. Rooms were equipped with modern facilities with windows in 2 sides of the room. Staff: They were extremely helpful specially the reception, management/front desk, security staff, room service. They always took care of the needs. Location: was quite easy for my work Food: Food from menu was delicious with large portion size. Airport drop/pickup: Hotel provided me a complementary airport drop and pickup in a very comfortable, modern van.

Breakfast menu had a nice spead. May be they could change on daily basis to provide better experience for a person staying for longer stay. IT staff was attentive, however if they could probably improve on internet speeds.

Overall good experience, what you would expect from a 4 star hotel in this price range. Room was above expectations, nicely decorated and electronically advanced(automatic curtains etc.)

Pool was in restoration and the facility is on a busy road with heavy security.