Well located hotel if you have someone or an event that is happening in the area. Shops are very close by (i.e. Walmart, dollar tree, old navy, Barnes and noble etc.) Easy access with bags to the hotel, there are concierge trolleys at the entrance that one can use for their luggage.

The late check out that one pays extra for only allows you the check out ONE HOUR later than normal guests. To get any attention at the restaurant one needs to search for a staff member, and eventually I just found the back kitchen and walked in there, despite only staff being allowed passed that point. The paid breakfast is nothing amazing and very basic.

It has been the best hotel experience during our 2 weeks travel discovering the grand South-West America states. The room style is just as our taste, comfortable bed, high quality and abundant breakfast, wonderful personnels and waiters who served us at table. We enjoyed the swimming pool and the jacuzzi as well. We would certainly stay here again if come back visiting the Phoenix!

Would even be better if there were more lights in the room. And if equipped with a hot water cattle in the room (for the clients like me who would like to make a herbal tea before bed time)

Most Hiltons bathroom door is on a forced closed hinge - this one I can leave open to let the steam from shower dissipate. The location is super quiet and clean. Hilton staff is generally friendly which makes me believe Hilton treats their employees well .

The tiny washcloths. I'm a big guy and how do I wash my back in the shower with a tiny washcloth?

Everything was great. The staff was some of the best I have ever met. Omar was very accommodating during check-in. The woman serving breakfast was very friendly, welcoming and went above and beyond to ensure our breakfast was great. The food was excellent. Great job by the cook. We will definitely recommend this hotel. We will be visiting again.

The breakfast was good, but the same items every day.

I would have like a little more variety in the hot food, no free waffles.

did not eat breakfast (GF vegan) though they had pastries and fruit. My husband thought it was okay and enjoyed the choices. We appreciated the amenities (fitness room, though treads were out of service; laundry).

The 5th year in a row for Christmas. The best sleep every time

The soaps in the shower are located in a bad spot, right where most people stand. Bumped them when washing my hair. Mine was out of conditioner.

Breakfast was good would have liked food a little hotter however. Room/bathroom clean. Friendly staff.

Would be nice to have all or half of pool covered...water was very warm & too hot to be in direct sunlight. Would like ice machines on every floor!

We did not eat hotel food. We liked the refrigerator and microwave and size of room.

Something to set your luggage on in the bathroom.

Liked the cleanliness, comfortability, and kind staff. Check-in was a breeze. Breakfast was great! John and the breakfast staff were very attentive and helpful. We will be staying here again for sure.

I didn't like that we had to leave.