The properties incredible. Outstanding beauty in the middle of what feels like nowhere. The decor is just incredible and Christmas exceptionally decorated. My friend and I chose to create a new tradition this year. To collate all of our Christmas’s presents, book a one night spa break in a twin room with spa access and it was just remarkable. And it’ll be a forever tradition going forward. The staff were incredibly supportive and lots of other customers were commenting when we’d got talking to them what a fantastic idea it was that we chose to make the most out of what would be a chore and last minute to organised enjoyable memories. The spa is remarkable. Incredibly grand, lots of seating areas. Lots of experiences to choose from. It was super quiet when we arrived and it was thoroughly enjoyable.

The room was quite dusty. Ceilings, cobwebs in corners and the floor hasn’t been hoovered. These are minor little house keeping improvements but they didn’t impact the stay we had whatsoever. on the main tables but not a kill-joy or anything No towels were provided when we arrived at the spa due to them running out. In addition to that, the changing rooms were extremely unclean. Robes, towels, slippers, flip flops were just everywhere. It was not what we expected at all given how beautiful the property and spa facilities were.

I was very kindly upgraded at check in. The room was large, very clean and had everything I felt I could need. The bed was huge and very comfortable. The staff I did meet were friendly. Good location and close to Wilmslow which was lovely. I didn't use the spa/gym facilities or dine, so I can't comment on these.

I was told that breakfast ended later at the weekend, at 11am, so went down at 10.30am to be told that actually the timings changed last week and it now ended at 10am! I also find it surprising that breakfast isn't included in the booking. There are lots of signs around asking people to be quiet, but I could hear chattering in the corridors and outside even in the early hours.

Suite was excellent but thought filter coffee would be available. Cleanliness was excellent and Elemis products in room were good. Spa was excellent with an enormous outside jacuzzi. Breakfast adequate but little selection if arrived close to end of breakfast.

Tried to pay for meal against room, my debit card had been registered with reception. However, the a’lcarte restaurant would not accept this method. Also the description of suites says they all have good views. My room was over the roof and could only see a small, patch of green countryside in the distance.

One night stay in a twin room which was clean and comfortable shared with a friend. View overlooking the golf course. Didn't opt for the breakfast option as wanted an early morning check out. Reason for our stay was a works Xmas party as we were booked in the dining room with the lots of others. A great night had by all and the disco was amazing after the festive meal.

A little over expensive room rate without breakfast included. Car park was quite a walk from the main reception.

Excellent building with great grounds and services

During our stay my car got hit in the car park by another car I know this as my car notified me of the time it was hit and then noticed the damaged. Reported this to reception they took pictures and ensured us we would be contacted, we heard nothing. Even after numerous calls to find out what was being done still heard nothing not even a courtesy call to say they couldn’t identify the person who did this. The stay was absolutely perfect but this left a massive sour taste and don’t think we will be back.

The hotel and rooms are in a very good location within the heart of Cheshire. There is an element of walking involved to find your room as the hotel is spread across many differing floors and corridors.

The hotel does not supply paper invoice/receipts, they email them over to you. Its been a number of days since I stayed at the hotel and I'm still waiting for the receipt to be emailed, this is despite sending them multiple emails to their reservation desk. I image I'm going to have to ring them to get this sorted? Not ideal if you are a business guest and you need the receipt for your expenses claim.

The upgrades are very impressive since our last stay a few years back - the outdoor spa area is really nice. Breakfast was great

Little things really - at busy times it would be worth having more staff on reception .. just to make it a little smoother. The key cards are odd and don’t appear to work first time on both rooms we had - a short explanation to do it really slowly would save a lot of walks back and too. The meal at Barneys the pub - lovely location and lovely staff but waited a long time for food and some was cold - and the starters arrived with the mains . The spa is really great but many broken lockers - and empty soaps in the dispensers - like I say it’s small stuff but for the price and for the Champneys brand it was a little below par.

Nicely designed and tasteful decor in double room. Staff friendly and helpful. Beautiful building and well decorated throughout main areas. Attended a function in one of the rooms, food good and staff worked hard to clear tables of crockery. The spa looked new and modern.

Was concerned about staying at hotel due to reviews but was pleasantly surprised that accommodation was better than reviews stated. The only points I would raise is that as there are only 2 check in desks at reception, at peak times perhaps have them both staffed so the queue is attended to quickly. I can't comment on the price of drinks as they were provided by the host of the event but if they are as pricey as stated by previous customers perhaps reduce and revise the cost of drinks.

A beautiful location for my little sister’s hen do. We had fabulous staff who did their best on what was clearly an understaffed day. I’d like to give a special mention to Subby, Danny and Gabriella who were fantastic and went above and beyond for us.

Granted, there weren’t enough staff for a busy Saturday - and this meant a fair bit of queuing for drinks and lunch as part of our spa stay. This caused some serious outrage amongst other guests, who were visibly rude to staff at times. And it must be said that the staff who were there were absolutely excellent and deserve some credit for putting up with their first world problems.

Polish dad & daughter serving a b fast were very friendly. Receptionist was also friendly. Room was lovely.

Price would be good if b fast and spa included. All these adds on is like flying with Ryanair. Perhaps we pay a bit more but would expect to have it inclusive. Also having a cleaner in the spa was quite annoying/disturbing.