The hotel was a modern facility with lots of international and Japanese tourists. Clean and efficient. We were in transit to the national park in Kamikochi, and the hotel was a good "no worries" spot on the journey. We had to deposit our shoes in lockers on arrival - my first and only experience of that on this trip. Breakfast was good although the breakfast room was somewhat crowded with some guests eating alone on a "bar"-type counter on the side. The food quality was good. The hotel is well located for night-time access to the restaurant and bar district. We had a great meal there. The next morning, we quickly walked to the Castle which was not far. It's also an easy walk to Matsumoto JR station for our trip to Kamikochi.

The name of the hotel doesn't capture the notion that it's right in town a few blocks from the JR station. I didn't notice any "natural hot spring." I had come from Hokkaido where there really were "natural hot springs." The contrast was dramatic.

We loved this place, due to its design, comfort and little extras that made the stay so enjoyable. Clean, comfortable room, very cozy. Completely dark and quiet at night. Nice view over Matsumoto and the mountains. Beautiful outdoor and indoor Onsen and small sauna. Couple of free things that sweetened the experience: very tasty soup in the evening, popsicles next to the Onsen, welcome drink. Good location, close to restaurants, could walk to the castle. The room is rather small, but normal for Japan and well designed to feel spacious.

We were charged an extra 300yen for parking our car 1.5 hours before check-in. A little bit steep for 90 minutes considering we are hotel guests, and we were leaving early the next morning thus freeing up the spot. The check-in machines were annoying: a person ended up doing the check-in for us at the counter as they could not solve the issue either. Helpful staff.

Beautiful hotel, very clean, traditional style with tatami on the floor you should leave your shoes when entering this may be an inconvenient for foreigners but it’s like habit when done it’s comfortable and cozy. Breakfast is one of the best tried in Japan. Very nice onsen. Room is nice and clean. Staff very kind and English speaking. Free drinks during your stay.

Breakfast time too early Room need more space for luggage Some shelves on the bathroom could be useful Elevator a bit busy and slow

No one can wear shoes in the hotel . There are shoe lockers at the entrance. In the room , there are slippers for just bathroom use, and emergency slippers in a bag just in case. Everything is new and clean. The breakfast buffet is tremendous deal and tasty. We used the onsen twice a day . So relaxing . This was a good jump off point for Kamikochi ( hiking) and Azumino (Daio wasabi farm).

The location is further from the city center and tourists destination. But easily walkable

Great location, an easy walk from the train station, even with luggage. The hotel is very clean, but beware you do have to remove your shoes at the entrance, leave them in a locker, and walk to your room in your socks. Our room was small, but workable and very clean. The bathroom and shower were very small, but the shower pressure was fantastic, as we found in most Japan hotels. They know how to do showers right! The bed was comfortable. We walked all over Matsumoto from the hotel. It was about a 20-minute walk to Matsumoto Castle, good exercise after a long train ride. We were able to walk everywhere we went, including the miso factory for a tour and to a fantastic Neapolitan pizza restaurant for dinner, Pizza Verde Matsumoto. Onyado Nono is a great option for our one-night stay in Matsumoto. Easy walk back to the train station early the next morning.

Room was nice and clean, good size, hotels amenities are great, great soba at night.

Noise from trains passing, pillows are too hard

Beautiful indoor/outdoor public bath with a huge sauna, gorgeous rooms, tatami everywhere, no shoes inside, tasty drip coffee in rooms

I can't think of anything I didn't like. I would recommend this hotel in a heartbeat.

LOVES the hot springs! It was so wonderful after a busy day of sightseeing and coming back to relax and reflect in the spa. So many very special touches in this hotel including the noodles served from 9:30 pm to almost 11pm, the popsicles available outside the spa, the laundry facilities (free washing and 100 yen for drying) and in the morning free sour milk (not for me but whoever likes that). The location is exceptional. Walk to everything and 5 minutes walk to train and bus station. Loved the shoe lockers near reception, the pyjama outfit to wear around the hotel including the socks and no shoes policy. It was a very good thing.Would most definitely stay here again.

Found the room very hot. Some challenges in regulating the temperature. Eventually figured it out.

Location is fabulous - we walked everywhere in town. The hotel offers many freebies- great bar with free drinks, AMAZING noodles at night, really good ice cream afternoon (try the Hershey!). We were very impressed by the quality and the quantity.

Parking is expensive and robotic - not worth the money as you can't really access your car easily. There are nearby parking lots that I think are cheaper. We found the pillows very uncomfortable. Some noise from the train station can be heard even though there are 3 windows. No shoes allowed, including the slippers in the room, but no one time slippers are provided unless asked for.

Location, breakfast, comfortable beds, efficient elevators, shoe storage, tatami (no shoes allowed in hotel), clean breakfast area, room temperature

The staff is more detached (impersonal) than what we're accustomed to at places where we've stayed in Japan. The largest-sized lounge wear didn't fit well; if an extra large set would've been available, I would've been more comfortable. I did not care for the loud tourists or the young ladies taking photos in the onsen area (lounge). A separate dining area for those of us who prefer quiet would be ideal.