This hotel is amazing. We had a suite overlooking the waterhole. This simply makes the whole experience of feeling you are in Africa. We saw an elephant, buffalo, impala, warthogs and kudu just sitting on our balcony. Bed was extremely comfortable. Bathroom spacious with a large shower with powerful water pressure. Comfy sofas and chair downstairs. Bar fridge with beer, wine and soft drinks refilled daily. The staff here are outstanding. Helpful smiling faces wherever you go. Restaurant and bar service staff were very attentive and always available. Breakfast was plentiful and great standard. We loved the Buffalo bar for drinks and dinner, watching the sunset. Pool deck is great, overlooking the waterhole. Nice pool and great for cooling off. We travel a lot and this hotel is one of the best we have stayed in around the world. Highly recommend it.

Can’t think of anything

What an exceptional place - from the staff to the facilities, the food and the views - we could not fault a thing. I travelled with my 14 year old Son - he was in absolute awe of everything.

The only downside is the fact that South Africans have to pay US Dollars. Had the experience been more affordable we would return on an annual basis - the rand dollar exchange just does not allow for this. It would be incredible if a regional rate could be made available.

The views and the location really make this. You have that sense of already being on Safari as the property backs out onto the national park. There is plenty of animal activity in and around the hotel grounds we saw wart hogs, monkeys, vultures and different types of deer and antelope. We even saw an elephant on the way to the hotel. We had a room that looks out onto the watering hole however there is plenty of opportunity to view it at the pool and at the restaurant as well. The food in the restaurant is excellent so we only ate there in the evenings. We used the lodge as our base and went out on daily activities. The staff were helpful and friendly. Although the pool is not massive, we always found a lounger and it never felt overcrowded and there is plenty of shade. Comfortable beds. If we ever visit Victoria Falls again, we would we would stay here.

This may be the most enjoyable hotel experience I've ever had. Enjoy a cocktail while watching an elephant splash in the water hole, learn about the hotels animal conservation efforts at the Vulture restaurant experience, be entertained by a family of monkeys on your balcony. The food and cocktails were superb. The staff made you feel comfortable and went the extra mile to take care of you. The facility was spotless and ample security. I am a senior female solo traveler and never questioned safety. I wish I would have stayed longer. Shout out to Emmanuel my porter who took extra care during my entire stay to make sure it was perfect.

The location was exceptional and it was wonderful to see the wildlife around the Watering Hole, especially the elephants. The service and all the staff were exceptional and really looked after you.

Nothing about the property, but I think need to bring forward the departure time to the airport. As pick up was 2hrs before my flight and this was very tight getting through security as the airport was busy with limited security desks open. This caused me unnecessary stress to what had been a lovely stay.

This is a fabulous hotel. Great staff, nice rooms, amazing views of the waterhole with so much game visiting. A very big thank you to Darlington, his service and attitude in sorting out a problem with our room was very professional and so patient, worked overtime for 2 hours sorting out the issue and never mentioned it. His service continued throughout our stay. He is a huge credit to the hotel. Also a mention to Victoria on reception she also stood out. A shout out to Parrot as well, very professional and helpful! The Spa is a real treat. From the second you arrive. Truly tranquil with amazing staff who do their best to ensure you have an amazing experience and treatments. The pool is also good, nice and quiet and they serve a nice light and healthy lunch.

The pool and bar area can get a little overcrowded and noisy. Also some of the bar staff (not all - just a few) have attitudes - not nice and unusual as most of the people are so warm and friendly!

We had the best experience - we had a suite and the facilities were excellent, the bed was massive and very comfortable! The shower was amazing, the bath was huge and my daughter loved it and the extras like a loofah and bath salts were a great touch The view of the waterhole was incredible, the wifi was great The mosquito net around the bed is actually one of the best we have ever experienced, in terms of accessibility getting in and out of bed without getting tangled and keeping the bugs out. The staff were incredible, esp booking the activities of the bungee jump and zip line, the restaurant and bar staff went above and beyond, special mention to Phillip who was excellent interacting with our 2 year old. We will definitely come back and stay!

The only issue was the bath plug was a slow empty so we had to keep refilling - but it was a lovely bath it didn't bother us!

We paid extra to be upgraded to the Club rooms which were only a very short walk from the main lodge and were lovely and quiet with no kids allowed. The staff were lovely, friendly and helpful and the food was delicious. Complementary afternoon tea and sundowners with canapes were provided which was a very nice bonus. We loved the fact that the lodge is 10 minutes out of town giving you a bit of a "bush" experience if that's what you want. Going for a walk around the estate in the morning we bumped into Warthog, Vervet Monkeys and Banded Mongeese

The only downside of the Club rooms were they are a bit further away from the waterhole however it was easy enough to walk over to the Buffalo bar in the main lodge which had a bit more 'action' and a better view of the waterhole. While the service in the Club rooms was impeccable, the service in the Buffalo bar was a bit slow at times.

The staff were so nice!! The grounds were so peaceful and clean. I loved the atmosphere; it felt like a retreat the entire time i was there. The random sighting of animals was amazing!!!! The Boma Dinner and Drum show was awesome!

My room didn’t get cold. It got cool but never cold and that was frustrating. The mosquitoes were a force to be reckoned with. Thankfully, the hotel provided bug spray for the room and your body.

Our room was amazing. I thought we would have the regular room with a balcony and waterhole view, but we had a loft, so the waterhole view could be seen on the first and second levels. The reception welcome was one of the best greetings I'd ever had at a hotel or resort. On the grounds, there were deer, Whart hogs, Baboons, Vultures, etc. Not to mention the other animals that could be viewed at the water hole from our room or the Buffalo Bar. Housekeeping was amazing, and all of the facilities and kind personnel were wonderful, helpful, and welcoming. I would recommend it to anyone wishing to stay in Vic Falls. I included photos, but the "lobby" photo is not the actual lobby where reception is located. It is an upstairs lounge area.

Our room was not available our last night there, so we had to go down the road to Lokuthula Lodges, but we were still able to use Safari Club/ Lodge facilities since they're all connected. It was still a plus because we were able to walk to the Boma restaurant for our dinner reservations the final night of our stay.