Top notch marks go to the hotel staff: from the front desk reception (on two separate days) to the restaurant bar. Multi-lingual (four languages!), friendly, professional: very impressive. I felt like a welcome guest the minute I walked in the hotel. Bonus: Was upgraded to a room with a much nicer view than the original booking, without me asking. Rooms were large, astoundingly clean. Overall a great stay.

Not a big deal but I couldn't get wifi signal when sitting outside on the balcony. But perhaps this was the hotel's way of telling me that I should really be relaxing more and enjoying the gorgeous view from the upgraded room rather than work all evening staring at my laptop.

We loved everything and cannot wait to return. Easy access by car and train. Beautiful lobby, lounge, dining and breakfast area over-looking Lago Maggiore. The bedrooms were clean, modern, stylish and excellent workmanship. The bed was extremely comfortable. The views from the balcony were stunning. We ate breakfast which was beautiful and plentiful with lovely, friendly staff.

A very very minor thing… maybe have different pillow options as mine was a little too thin (but perhaps perfect for others).

Where should I start! We were traveling with a baby and it was my husband’s birthday. We were very pleased by how they had set up the room to accommodate our baby. There was a baby bed a changing station and a bath tub for the baby. All premium quality and sparkling clean! They also surprised us with a beautiful and delicious birthday cake at breakfast on my husband’s birthday! We couldn’t be happier. The staff and the location are two other major advantages of the hotel. It was our second stay and we will definitely go back! Thanks to the whole staff for making our stay so pleasant and memorable!

The restaurant is under renovation but still it’s not a major inconvenience as there are several great restaurants few steps away that even deliver to your room!

The staff at this hotel were truly exceptional. They went above and beyond to make our stay as comfortable as possible and beyond that, they were kind and genuine while doing so. The hotel was spacious and immaculate. Our room was comfortable. There were enough outlets. Everything worked as it should have worked.

We wished there had been a bathtub!

Again like many of the five star resort hotels that I stayed at very few of any people spoke English and it is the international language so I don't get it.... I just wish these big hotels would realize this!!!

Amazing staff but very few people spoke English at all which is very successful when you're trying to communicate something!

Everything! Wonderful hotel. Stayed two nights instead of one and would have stayed longer if time allowed. Special shout out to Diana on reception. Friendliest of hotels. Her English was amazing and she went out of her way to make us feel welcome.

Nothing

Excellent location, lovely view, and huge area to enjoy a drink or meal in front of the hotel

One of the servers at breakfast was not very nice, but the remaining staff was excellent.

We loved our family room. Nice and spacious, very clean. The hotel arranged a little birthday cake for our daughter, very nice. They had some great ideas to celebrate her birthday in the area. Location is wonderful as well of course.

We didn’t know (probably my own fault by not reading carefully) that we had to book a parking spot. We ended parking in the main parking garage of Locarno, which was fine just a 5 minute walk.

One of the best experiences I have ever had. The location was great, just next to the train station. Having a lake-view room will make your trip unforgettable. The room was quiet and the staff were very kind. Located near the center and shopping street and adjacent to the lake.

The staff was very friendly and welcoming. They even gave us an upgrade! The location of this hotel is perfect, in front of the lake and within walking distance to the city center. And finally the breakfast was excellent with a big variety of options.

Please note to book a room with balcony and towards the lake side. We booked one that was at the back side of the hotel, with no balcony and no view at all. Because the hotel was empty, they were able to find us another room