The staff was absolutely amazing and the food was great

The front desk staff was rude and they overcharged me and did not give us our resort credit. Plus they did not honour our own inclusive option past 5 PM even though we were staying at the hotel until the later part of the day, and on our arrival date did not get there until 10 PM. It should be based on a 24 hour clock, and it was a terrible experience at the end of our stay, considering that everything was great until then they were not friendly at all, and were very difficult to deal with unlike the rest of the staff throughout the hotel very disappointing, and they basically ruined our last day.

We opted for the all-inclusive option and thoroughly enjoyed the food and beverage options available — especially the massive breakfast buffet! The staff throughout the hotel goes above & beyond to make you feel welcome & taken care of from the smooth check-in process to wandering through the resort to poolside service to mealtime. Even as a couple, we enjoyed quiet pockets of time and the adult pool. While the resort is family-friendly, it didn’t feel like a resort just geared to families which was nice for us. Must-do: Be sure to watch the sunset with a cocktail at the rooftop adults-only bar before heading off to dinner. Beautiful views and nice chairs to lounge in. Try the “Trouble in Paradise” cocktail with gin, pineapple, egg white, and cinnamon. Wow! Second tip: It’s worth it to upgrade your room to ocean view and enjoy late afternoons from your hammock on your balcony. Time of visit tip: May was a great time to visit. Weather was still warm without being too hot & humid. The resort also wasn’t crowded at all which made getting day-of reservations easy. If you come during a busier time, make your dining reservations well in advance — especially at DAO!

Would’ve liked better service at the adult pool bar, the only area we didn’t feel the service was extra special — had to actively ask a few times for a menu or service. Good to note: one wing of the resort is under construction, so we heard the building noise during the day. Not too disruptive, but be aware. Some rooms may be more impacted than others.

overall ambience and rooms r really good ..food is good ..bar area opp the front desk is only good ..rest all the bar counter serve u most of the mocktail and cocktails with more water and not good …central area water is also pretty great

the staff attitude is honestly very bad ..we have to literally fight at the reception to get back our deposits which they unofficially deducted without informing us ..have to literally tell them that we will have to talk to police ..but finally the manager Maria stepped in and she was really helpful and honest in her talking ..also it’s very difficult to get the reservation in any of the good restaurants for dinner for the guest who r has n full inclusive package .one has to really struggle and with no one to help .be very specific on ur chkin for what u want and take in writing especially if u are taking all inclusive package ..

Premium service, big and clean pools, amazing food, special thanks to pool waiter Luis, family friendly enviroment, relaxed atmosphere, not crowded like in Zona hoteliera, very little sargassum in July.

Reservation system for dinner, there is no restaurant where buffet dinner is served, it is hard to get reservation at desired time so you have to make reservation days ahead.You should take better care of beach as it is small, and get better sun umbrellas on beach.

This is our 3rd time staying with this company. We stay in Puerto, Cabos and now Cancun. This is THE ONLY way to spend your vacation in Mexico. From the property to the style, cleanliness, lobby, SERVICE, rooms, food, and pools, everything is perfect. No matter where we go we always compare it to this hotel. Nothing can compare to it. It is that good. I stayed in 2 different 5-star hotels in Cancun, and they were absolutely horrible compared to Garza Blanca. Don’t think twice, when you’re in Mexico book with this company your stay, you won’t regret it. You won’t find something better- guaranteed

No bad words- everything was amazing

Pools / the room / the personal/ the beach/ the food

The location of the breakfast facility was central and easy to locate. The selection of food was diverse and very good. My suite was amazing, very spacious and clean. My private pool was beautiful. I plan to return for a longer stay soon!

I booked my room thru a third party service once I arrived at the hotel. (Last minute trip) I waited a little over an hour to get checked in and shown to my room. The management apologized for the wait and informed me that because I'd booked third party there was a glitch in the system that wouldn't allow them to check me in in a timely manner. I wasn't offered a drink, a meal, an upgrade at all. I was however given premium internet usage for the night. I would also like to state that although I used a third party service I still paid approximately $600 plus for the night. Aside from the check in process my stay was amazing. The pools and the beach were awesome!

Clean, well maintained and incredible staff. I didn’t see one bug, literally NOT one the entire 5 days. It was 88 degrees and 85% humidity. Hotel and room set up is great and no need for shuttles or anything like that like some Cancún resorts. Everything is 2-5 min away from each other

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I loved the service of the employees. I felt loved they even have someonr to clean yr sunglasses. The drinks were very nice and the room was clean and modern.

Too little food was given especially the ceviche.

The finishes are really nice and the pool water is warm so when you jump in is not uncomfortable

The bathtub is like in the middle of the room and you got no privacy if you come with kids