Suiun was an absolutely incredible experience. I can speak some Japanese but they also had staff who could speak in English to assist us. There were a lot of free inclusions to our stay: a yukata to wear in the hotel, multiple drink and snack bars, and free late night ramen. Our room was so clean, spacious, and beautiful—we enjoyed having a private open-air onsen bathtub to ourselves too. Their multi-course breakfast and dinner meals were so delicious and filling. We enjoyed their onsens so much: there are three private ones and one public one, all of which were very traditional in design. Suiun met all of our needs and went above and beyond. I want to come back here on a regular basis. It is only a 7 minute from Gora station.

The views were amazing and the room is just beautiful. We enjoyed the private onsen and the onsen on the balcony. The stay was super comfortable and we enjoyed the free drinks and snacks. The staff was very welcoming also.

Unfortunately my husband got a bad spell of psoriasis after the onsen as we did not know this could be an issue. Not the hotels fault but something to be aware off. I got extremely itchy feet afterwards. The breakfast and dinner that was offered was very pricy so we skipped it. You have to drive a bit to find good restaurants nearby as we didn’t have reservations.

Really-really nice staff and personnel, big thanks to them! I have tried breakfast and dinner included option - really good experience. High quality food, lots of fish, sukiyaki, sashimi, great desserts. There is a choice between traditional japanese and western-style breakfast (not dinner). During dinner\breakfast there are some options which you can choose - 3-4 dishes from all (~ 10 in the course). Be careful, do not eat much before dinner \ breakfast :) - there are very much food. Location - not so far from Tokyo ~ 2 hours by train with transfers. Nice trip by train Hakone-Yumoto Station with audio "tour" during usual scheduled train. Nice views, Hakone open-air museum 20 min walk (must-have for visit). Near Gora station ( 5 min walk) - cable-railway to Owakudani and to lake Ashi. Room: great and big rooms, you can select yukata to wear, everything like water \ beer \ snacks \ tea \ others - free, available whole day at separate room near elevator (or inside your room). Onsen - I have tried onsen in the room - nice, bath is in open-air room (balcony). Water can be super-hot, be carefull, there is additional water tap with cold water. Private onsens are also good (big wood bath, big stone bath and bath with stones) - almost anytime one of them was free (beginning of November). Public onsen - has also sauna, but onsen size is similar to private onsen. Great garden near entrance with carps.

Pricy for 2 nights :( May be there are similar places with good enough service and private onsens in Hakone with less price. BTW, regarding breakfast - there is a choice between traditional japanese and western-style: but even in western style there are a lot of fish \ parts from japanese-style food.

Great staff - super friendly, helpful, providing additional service (complimentary matcha making experience) Great bottomless drinks - draft beer, spirits & snacks all complimentary in the basement bar Great hot springs baths - 3 types of baths located in Japanese garden, private hinoki bath in each room Great room - very spacious, traditional Japanese room, super clean, great bed, complimentary toiletries, pajamas Food - good kaiseki course & breakfast, a great quantity of dishes provided (very filling)

Food - little bit below expectation quality-wise (especially on seafood menus). Could tell the ingredients were a bit processed/ de-frosted.

This is a great hotel for those who want a real Japanese feel to their stay. From the moment we arrived (shoes off please) we were warmly greeted, offered a kimono to wear and shown to your authentic Japanese ryokan-style bedroom with its own private onsen. The well-equipped room was supplied with beer and water as well as tea and real-coffee beans and a grinder. At 10pm free ramen was available in the lounge where you could also help yourself to draft beer, coffee, tea etc. The breakfast was outstanding for those who want to try new foods, whether you opted for the Japanese breakfast menu or the western one. Tip - allow extra time in your schedule in order to savour the many courses offered. If you didn’t want the elaborate menu a range of bread/croissant/pastries were available too. The hotel has larger onsen for use by its guests - one for men, one for women and three smaller ones which can be booked (if it’s not in use you can use it). We chose to use the onsen ion the balcony of our room (for which there was a small but unexpected charge ) Thoroughly recommend this hotel if you are exploring the area, planning on using the Hakone Ropeway (cable car) to the lake for (if you are lucky!) views of Mt Fuji. Another great attraction is the open air art museum (15 min walk or 1 stop on rail) with a wide range of sculptures, a Picasso exhibition and lots to interest the children too.

The property, a traditional Ryokan, was very tastefully done with all facilities and amenities. The staff was super helpful and courteous. The Onsen baths, especially the private ones were great and relaxing. The staff went out of their way to provide us with vegetarian options for breakfast. The hotel is located very near to Gora station and we could access the Hakone Pass attractions easily. The overall ambience and stay was amazing.

Price is bit too high. But we liked our stay

As soon as you walk through the entry garden into the lobby, take off your shoes, walk across the tatami floors and enter the world of Suiun, you know you’re in for something exceptional. The spacious rooms are graciousl with attention to detail, the private onsen in the room with the mountains in the distance were a treat. The kaiseki dinner was delicious and presented beautiful as was the Japanese breakfast. What makes Suiun so special though are the people. So kind, helpful, friendly and professional all at once - a winning combination. A fantastic experience.

Nothing. Maybe a lesson on how to tie a yukata!

The stay was very easily accessible from Gora station and situated right in front of Hakone Park. Upon arrival, the staff was very friendly and helped us to check in and explained everything very thoroughly. The entire stay was very pleasant and truly relaxing for us. The rooms were clean and facilities were top-notch including the onsen at the room and the private onsens by the gardens. We had dinner and breakfast included and it was one of the best Kaiseki meals we’ve had. What made the stay very special was also the attentiveness, professionalism and kindness of the staff there so a huge thank you and appreciation to them for making our stay perfect. We are already planning our next trip back to this stay.

None

LOCATION-close to Hakone Open Air Museum,Gora Park, Train Station. Lawson convenient store with 15 minutes walk. FOOD-Impressive Japanese dinner with multiple choices of side dishes and main. Both Japanese and Western style breakfast are delicious ( amount of breakfast offered is equivalent to our normal dinner meal!!!!) It is a good idea to have a very light lunch. The coffee beans offered in the room with a set of hand-grind machine and filtering equipment is excellent. Definitely worth a try! I feel sad that I forgot to ask the hotel the brand of the coffee beans. There are unlimited crackers, nuts, teas, drinks ( including alcohol!)at each floor and B1 floor ONSEN-private onsen in your own room, 3 small private onsen ( no reservations required, there is a lighting system to indicate LOCATION-close to Hakone Open Air Museum,Gora Park, Train Station. Lawson convenient store with 15 minutes walk. FOOD-Impressive Japanese dinner with multiple choices of side dishes and main. Both Japanese and Western style breakfast are delicious ( amount of breakfast offered is equivalent to our normal dinner meal!!!!) It is a good idea to have a very light lunch. The coffee beans offered in the room with a set of hand-grind machine and filtering equipment is excellent. Definitely worth a try! I feel sad that I forgot to ask the hotel the brand of the coffee beans. There are unlimited crackers, nuts, teas, drinks ( including alcohol!)at each floor and B1 floor ONSEN-private onsen in your own room, 3 small private onsen in the garden which fit 4-6 people and a large public onsen at B1. It was an unforgettable experience to watch sunrise and watch the starry sky while having hot spring spa at the same time! SERVICE- FIVE STARS service!!! Caring staffs from car park, front desk to the restaurants. They even remember details that we are celebration our anniversary and my son’s birthday.

Nothing

I've stayed in a lot of ryokan and traditional inns over the last 20 years of traveling in Japan and this was such an exquisite experience. Even checking in to the place was lovely since they brought us to a waiting area with free refreshments and let us check in early. The location was super near the Gora Station as well as several bus stops, which made getting around the area very convenient, and was just far enough from the train station that you couldn't hear the noise. We had the Japanese breakfast and it was phenomenal. Both the public onsen and the private one in our room were a joy.

Absolutely no complaints but I would note that the walk from the train station to the hotel is quite a steep uphill, which isn't always readily visible on Google Maps. We didn't ask the hotel for a taxi since the distance wasn't far, but for the disabled or anyone with bulky heavy suitcases, I would highly recommend requesting the hotel to help with a car.