Lovely hotel. It was lovely to stay in a cosy, immaculately clean local hotel. The hotel it’s self was spotless and I mean spotless- although furniture isn’t ultra modern it was decorated lovely, everything you could need and in perfect condition. Created by friendly staff on check in, the food at the restaurant was good quality and very reasonable, waiting staff friendly. My room was lovely and had an en-suite bathroom, again immaculate. Flat screen TV, kettle and teas/coffee. The double bed was so clean and fresh and the bedding and soft furnishings were of excellent quality. I had a lovely sleep and on departure again very friendly staff. In the centre of Wick, parking and lovely cosy rooms - what more could you want.

Nothing to dislike

The staff were excellent, friendly, attentive, and welcoming. The location was also fantastic, with a beautiful running trail right nearby, perfect for enjoying the outdoors and staying active. It really added to the overall experience.

The stay was good overall, but there were some areas that could be improved. It would have been nice if the space felt a bit cleaner and warmer upon arrival, as it was freezing and took a while to heat up. The pub could use some renovation, and unfortunately, the piano room with a fire, which was advertised, was non-existent.

The Norseman is a great place to stay. A young waitress was an exceptional hostess in offering to help sit with my dog while I went to the buffet, she was also really attentive to our needs throughout dinner. I wish I knew her name to pass on my thanks. It really made our arrival and experience a very good one. The food, room and general helpfulness of the staff is consistently good.

The room booking I made was for a twin not double and although this was changed with ease after check in the receptionist could have been more communicative and offered to help make the swap. Having a bell available at the reception desk would have been more helpful than trying to find staff.

the staff although many of them were very young far exceeded my expectations of friendliness, professionalism and were very helpful with sharing local knowledge of the area to improve our overall stay, places to visit what's on and where to eat outside of the hotel, not that we really needed to as the dining was lovely with many locals using the restaurant every day testament to how popular the food is. breakfast is hearty with plenty selection and from fresh local produce. would certainly recommend.

i can honestly say there was not a single disagreeable moment in my stay, centre of town yet quiet cosy lounge with a view over the river loved every thing about this hotel.

Nice big public rooms , very busy which is better than an empty hotel. Nice friendly bar staff and waitresses, breakfast staff were happy and cheerful.

Reported to reception that there was a problem with the bathroom basin, the push down plug wouldn’t work. This caused a problem, as my wife wears a contact lens and needs to have water in the sink to prevent losing it. We were told nothing could be done that night and we again mentioned it in the morning, but it seemed as it was a nuisance reporting it, if only for the next guest at least to have it repaired.

1) we like the staff serving breakfast. We went for breakfast at 0930hr not realising it was passed the breakfast. But the staff was so helpful. They set up a spot for us and made sure that we got breakfast. They were patient, friendly and made us feel attended to. 2) though we have to pay for our dog to stay over but it was nice to come to the room, seeing that there was treats, blanket, towel and a bowl for him.

We didn't see the other room so not sure if they are all the same. But do feel that the room is a bit small for 2 persons and a furbaby.

Couldn't fault this hotel - everything about it was great. The room, the food, etc. The staff are fantastic - so friendly and helpful. The location is great - just by the river and so ideal for walking our dog. And yes they are totally dog friendly. There is so much attention to detail and making sure the guest is happy and comfortable. I also like the fact that they have real plants and not artificial ones. Would recommend to anyone.

Nothing

Great hotel with a warm welcome and a lovely room, the room was on the back of the building with a view over the historic churchyard. Really handy location in the centre of Wick with plentiful free onsite parking. The bed was really comfy and there were all the facilities in the room that I needed.

Either the wall between me and the next room was very thin OR the gent in the room next door was a real serious snorer!

Breakfast was great. Food was hot and had a good variety. Coffee was hot too which you don't fi d in most hotels!!

The carpets as you enter the property were minging!! We could only assume that as there was no carpet in the restaurant that they were being upgraded. A sign saying so would have been so much better. The room had obviously been upgraded recently.

Lovely hotel in an excellent location. Excellent food and breakfast.

We travelled with 2 dogs, the hotel was doggie friendly but as with some hotels we were not allowed in the dining area. We didn't mind that but the area where we sat only had low coffee like tables which make it very uncomfortable to eat your evening meal or breakfast. A couple of normal tables would have been great.