Excellent, as always. Second time staying here, first time with family and the experience was fantastic. Superb location, a short walk to the centre of town, convenient underground parking, ski room to dry boots and gear. Breakfast was lovely with a great deal of choice. Chromecast for the little one in the evening. Will definitely be staying here again.

They seem to have changed the toilet paper to sand paper, for some reason. Couldn't figure out how to turn the heating down. It was baking, even with the air con blasting out at 17. Definitely not a deal breaker and I'm sure they would have sorted it if we asked.

Our recent stay at the AC Innsbruck Hotel was outstanding and exceeded our expectations. The staff's professionalism and hospitality were exceptional, with special mention to Deniz at reception who provided remarkable service. We were pleasantly surprised with an upgrade to a spacious room on the 14th floor, offering breathtaking views of both the city and mountains. The room itself was well-equipped with excellent soundproofing, efficient air conditioning, and good water pressure. The hotel's location proved perfect for exploring Innsbruck and its surroundings, just a 10-minute walk to the old town and well-connected to public transport (with a complimentary 7-day pass included in our stay). The breakfast buffet was a daily highlight, offering an impressive variety of high-quality foods and beverages. While the hotel offers convenient underground parking with direct access, do note it comes at an extra cost and spots cannot be reserved. Additional amenities include a sauna and gym, though we didn't get to try these during our stay.

an additional towel hanger or two near the sink would have been helpful.

The staff were absolutely wonderful and really made our trip even more special. Everything was clean and the breakfast buffet was lovely - it had a lot of variety and options for tea, coffee, bread, cereals and all the usual western breakfast items. It was conveniently located between the train station and the old town. The mountain view room on the 12th floor was absolutely wonderful!! We stayed here just one day before the Easter holiday and it was very quiet. They had a steam bath and sauna opened from 4pm to 10pm; we didn't use it though. Slippers and bath robes available and can request for other amenities like toothbrush (very useful as I didnt bring any). Tea & coffee machine in room.

Nothing! It looks like an old, run down building from the outside but inside is lovely.

Breakfast was delicious, variety was good, hot food wasn’t warm which was a shame. The staff were pleasant and helpful at reception and in the restaurant. Hotel is clean, great atmosphere and our room on the 14th floor was perfect with an amazing view over Innsbruck. Over all I’d recommend and stay again at this hotel. It’s walking distance to so much including the train station and the bus and tram stop is right out the front of the hotel.

Food not hot at breakfast. The wooden floor in our room got dirty and wet easy when we came in after being in the snow etc, a mat inside the door near hanging area would be helpful.

The AC hotel is situated very close to the train station. It is only a few minutes by walk. The breakfast is very good and it consists of savoury and sweet items. The room was very clean and the hotel itself is very welcoming. We managed to visit all the places we planned by walk so it is quite central. The only landmark we could not go to by walk was Swarovski Crystal worlds which we reached by shuttle service offered at the train station. But the jewel of the hotel was Deniz, the guest relations manager at the hotel. He made our stay memorable by going above and beyond to ensure we had the best holiday possible. We will definitely stay at the AC Hotel when we visit Innsbruck again and hopefully we will be lucky to see Deniz again. Thank you for making our stay perfect.

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It was my second time in your hotel - in general I always enjoyed very good location of the hotel, good parking and great view from the window. But what made my stay each time to a very pleasant and nice experience it was very professional approache of Mr. Deniz in the reception. He has really - I think - become to a "brand" of your hotel and has very significant contribution to the good mood, spirit and feeling of your guests in the reception. I would also mention and thank for the service of Mr. Lorenz at the breakfast, I perceive him as a "stille, verlaessliche Kraft" in your team.

That I had to leave ...

I found the staff very friendly and helpful. The location of hotel very good. I loved the view of the mountains. The room was spacious and comfortable to sit in. I loved the fact they had an empty fridge so that I could keep my drinks etc cold.

I found the bed too hot during the night it has some sort of feather cover over the mattress pillows ok. Bathroom very good but no makeup mirror and the lights too bright over the mirror. Breakfast good but the cooked eggs were always cold and dry unless you had a boiled egg. The cupboards would have been better if they had doors I didn’t like everything I put in there by being on display.

Location of the hotel is excellent - close to the city centre, accessible by car (car park below the hotel is available), great view of the mountains around the city. Nice staff, wide selection for breakfast, clean hotel.

We got a free upgrade for a room with better view - but unfortunately with one double bed instead of the booked twin beds. This would have been fine, we accepted the room, but in the end the bed was quite uncomfortable (worn-out mattress trembling for every small movement). Coffee, tea and sugar in the room seemed a bit old, and only refilled when asked.

Great location close to old town and the Christmas markets. Staff were very helpful and gave us great directions. We had tea in the afternoon before leaving in the lounge and it was very nice. Our room had great Mountainviews.

We were unable to come Saturday because ALL transportation out of Germany was closed due to a blizzard. We had to book another room in Munich, so we paid for 2 hotels for one night. We asked for a refund from the Marriott and were turned down. I feel they could have offered us dinner or lunch as a concession to paying for 2 nights and only using one. We did not have a choice of coming Saturday, German government forbid any transportation. We lost money on train tickets and had to take a bus. Very costly weekend!

This lovely hotel is located in the heart of Innsbruck! Couple of minutes walking to the Maria Theresien Street and Nordkette. Surrounded by lots of shops, cafes and restauraurants and even casino. Easy way out to the highway. Underground garage close to the hotel with reasonable prices. The rooms was very spacious and perfectly clean. we were upgrated to the 12 floor with the fantastic view on the town. The breakfast was very good with reach choice for every taste, including vegans. The staff is perfect, super nice and helpful. The hotel has gym and spa, but we handn't enjoy it. Super recommended, we'll definetly be back. Enjoy!

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