Perfect location with free parking; excellent accommodations

We think it is grossly unfair that Club Wyndham Newport Onshore has a policy that they can CANCEL a reservation, even when credit card is charged a few days before arriving. Last year our reservation was cancelled on the DAY OF ARRIVAL. When we questioned the cancellation at the office, we were told that this is a timeshare property, and the only way to avoid cancellation is to join the Club, prepay for points, and book through the Club. VERY DISCONCERTING!!! We lucked out this year and were able to complete our stay. The accommodations and location are amazing! Fortunately, any alternative booking agent, such as Booking.com, will guarantee same price at a different hotel suggested by them on their own website, however the accommodations are not at all equal to Onshore.

Wyndham Newport Onshore has a great staff of professional, caring, and informative personnel. The front desk was more than helpful, answered all of the questions we had regarding our stay. The maintenance staff was also very helpful in addressing our questions. Upon entering the suite, we were very happy with our choice of stay at Wyndham Onshore. The contemporary furnishing were modern and in excellent condition. Location is center stage on Thames Street.

I can't say that anything negative comes to mind.

Location was great! Room was clean and comfortable.

The lighting in the room could definitely have been brighter; it was very difficult to iron our clothing. The cleaning person was outside our door at 9 a.m. while we were gathering our bags to leave, and there wasn't much space for both our luggage cart and her cart of cleaning products. We had to move aside so she could place her cart in the stairwell. Otherwise, our stay was great and we will be back.

The suite was beautiful. More spacious than expected and very clean. The property is very well located, right downtown.

The parking was confusing. We were told to park in space #35, but there was a car already parked in that space. We called the front desk and were told that we needed to wait until they got another guest to move their car. There were tons of other empty spaces so not sure why we had to wait. Also, we asked for a late check-out at 11 a.m. on Sunday but received a very curt call from the front desk exactly at 10 a.m. about why we hadn't left yet.

We loved the location, the size and quality of the rooms. Loved the fireplace. The only strange thing was every once in a while you notice a broker or poor quality piece. For example one toilet seat was all scratched which was strange in a brand new bathroom. The handle for the oven drawer was missing. Otherwise everything looked brand new.

The unusual broken parts as mentioned above

When we arrived, we were told our reservation had been canceled and we were to have been notified 24 hours before. Payment taken, no call, no reservation. Joe Rosario and Jarneya went above and beyond finding us another room with the same accommodations. I cannot say enough how happy I am with the both of them. Christmas with the family was a success! Thank you both should you see this. Merry Christmas 🎅

The property was centrally located. It was a big apartment enough space for my family and we weren’t cramped. I loved the two balconies. The fireplace made the living room feel cozy. They had a free craft on Saturday and at checkin there was a cocktail hour. The view of the water was so calming.

The only negative is that there isn’t someone in the lobby 24 hours. If you need something you have to call the sister property.

Property is under construction. We were t notified but staff were very nice Rooms are dated but very comfortable. Outdoor balcony was wonderful. Great view

I was originally booked at their other property. They cancelled last minute Two times it happened. Due to that I will never book with that hotel again. 5 hour trip to find out you don’t have a room. Then got a room somewhere else for $300+ more.

Room was actually a one bedroom apartment. Very spacious with large bathroom and complete kitchen. Separate bedroom and a living room. Balcony had a nice view of town. It was in the middle of the historic district but still quiet. Recommend for families. We were there for a Navy OCS graduation.in December.

We were unable to contact the front desk or any staff to see if we could check in early. They seem to have one person on desk duty during normal working hours. She was very helpful, when we arrived. Might be a problem if you have travel delays or mishaps.

The place was very convenient to downtown Newport and the staff was great. We were there for Christmas and were able to get a later checkout which helped us out since most things wee closed on Christmas Day. Would definitely go back again.

My only suggestion would be that the place could use a freshening up.