We loved the location . The friendliness of staff and their willingness to assist was impressive.

The indoor pool needs a lot of work. Water looks dirty (it might be because the brown stained bottom needs painting). The perimeter frame around the pool had paint peeling.

We enjoyed sitting by the fire pit at night watching the rabbits that live there. The room was clean and the staff were friendly. The location was great. Easy walk to shops, dining, and the pier to board excursion. Short drive to the mansions.

The pool area was neglected. (There was mold/mildew on the seat cushions, dying plants, dead spiders in webs on the corners of the dirty windows.) Coffee and toilet paper was not restocked in our room. I absolutely don't feel that it is right to charge guests for parking at the hotel. I was charged $70. for three days.

Great location, loved the pool!

The restaurant situation was very confusing. We kept being told that breakfast was buy one get one free and yet it never happened. Our drink tickets were not honored..

Clean and great location!

Had to pay for parking on premises (not terrible). Charged an additional “resort” fee bundled in with the cost of the room, plus taxes - we did not use the pool or eat on site (which would have been additional money to eat at the on site restaurant, which wasn’t even open on the days we stayed at the hotel). We just showered and slept there. In lieu of a resort fee, a “pool pass” should be an optional additional charge for guests IF they plan to use the amenities.

Location was perfect.

Parking was a big issue. Parking is supposed to be included in the rate. Unfortunately now the parking is also public, they pay $10 an hour. And because of the location it was jampacked on the Sunday we arrived, which to be fair was Mother’s Day. We had to drive around 45 minutes until somebody left so we could park. They should have designated parking spaces for people that are paying to stay at the hotel.

Fantastic location on the waterfront. Close to main shopping street and the wharf with restaurants etc. The hotel breakfast was delicious and filling, and we ate both mornings out on the deck by the water. Newport is gorgeous. The cliff walk was amazing, beach at the cliff walk was lovely, and the Breakers was really interesting. There is a free bus around the island which is good to know.

The pool area definitely needed updated. A balcony would have been nice. No information on hotel facilities, eg, bikes or boating. There didn't seem to be a market or store anywhere to buy snacks or picnic foods.

The location is wonderful.

The parking was a problem. Even though they say packing is included they do not guarantee you a spot if it is a busy day it is a privately owned parking lot so they charged $10 an hour. And because it location is so good everybody uses it they do not have designated packing for people staying at the hotel.

I love the location of this hotel. The outdoor firepit area is great as well. Free welcome beverage was delicious.

Only missed the buy 1 get 1 free breakfast and the woman working the restaurant area wasnt very friendly. When I asked about the pricing she said "we haven't done that in years" and I corrected her by letting her know you offered it on my stay just last year. Other than that, the stay was great.

I love that it was in walking distance of everything. We drove in on Sunday and didn’t touch our car till Friday when we checked out. Staff was nice.

The beds were horrible! Very bouncy and uncomfortable. The toilet made a strange running sound that I had to keep the lid down and bathroom door closed before I went to bed. The ac didn’t keep the room cool at all. My son had a bloody nose on the third day when the temps were in the high 70’s. The pool was horrendous. Everything looked like it was falling apart and looks like there is a ring of dirt around it. Gross! The one thing that annoyed me the most was the amount of noise around 9am. Cleaning crew was out cleaning and you can hear a lot of doors opening and closing.

Location!! Employees very welcoming and nice. The Harbor of the Hotel 😍 Everything was really perfect. Definitely recommend!

to be honest, nothing. Everything was amazing. Of course it is not a 5 star Hotel, But great value for money. The rate on booking from me experience, really don’t do justice with the hotel.