The location of the property is excellent, all the staff were lovely and the room was spacious and very clean - the bed was huge and very restful with comfortable pillows.

Overall we had a very enjoyable stay but 2 simple issues could be improved. 1. A central handrail at the correct height is needed as rails at sides of stairs are too low and not user friendly. 2. Do not allow smoking or provide ashtrays at hotel entrance as this is unpleasant for guests who have their windows open.

Quality & space of room was good, comfortable bed & pillows. The courtesy breakfast suited us very well as we expected to have lunch & snacks whilst out.

Over bath shower had no grab rails which made entry exit less than comfortable. Although not a big issue our room looked out onto rear of former hotel next door which was very unsightly due to deterioration of the derelict hotel. My partner is wheat/gluten & dairy intolerant so her choice at breakfast was very limited. e.g Only butter & Milk offered. Flora type spreads & Oatmilk would have been welcome. (Would not expect gluten free bread)

Late check-in was easy to arrange in advance as I arrived in Douglas past the hotel's check-in times. My suite room was massive, with a very comfortable armchair and couch and a beautiful view looking out onto Douglas bay and promenade. The room was well decorated with lovely abstract artwork canvases and pastel coloured walls, and there was an abundance of space to store luggage and personal items. The shower and bathroom were great, and although the hotel is a fair walk from Douglas ferry terminal, it is very close to amenities such as a Spar and a fish and chip shop. A great, reasonably priced option.

The double bed was two singles pushed together with a double bed duvet, but this didn't really impact me negatively, and I slept well. The hotel is also a fair walk away from Douglas ferry terminal if arriving by ferry. This wasn't an issue for me, but it is something to bear in mind.

For context Ive stayed in dozens of Douglas bandb and small hotels the last ten years. Ive rated this against the others on the Island not against elsewhere. This is the first one ive stayed in one that didnt still have 50's / 60's furniture and strange coloured bathroom suites etc. Decoratively it is the best i've stayed in though the public area walls still quite marked. My huge double room ( for a single price) was pretty much faultless. Location on the prom far end (fairly quiet) is ideal. Usual kettle and bits. Contienental breakfast only was included and that was perfect for me and at the price I paid I was happy to even get that. The tea was nice. Why is it not a strong 9 ? , because I give an honest review and in my particular room (4) each night there was a very obvious sound like a washing machine spinning each night until at least 1a.m. This required me wearing earplugs to get sleep. I can't rate this hotel higher because this clearly is not right BUT this hotel will now definitely be my stay of choice on future occasions if the price is similar. Its great value im just pointing out one obvious issue which in 'at least' that room is unacceptable.

Arrived late because the plane wasn’t on time. Followed the instructions and gained access to our room. It was quite large and hot water was readily available. The extra pillows were good and it was quiet during the night. The property was within easy walking distance of the electric railway and the horse-drawn tram. Receptionist was very helpful and organised breakfast. There were eating places nearby and a small convenience store.

The handle for flushing the toilet wasn’t very strong and it was difficult to use. I ended up taking the lid off of the cistern and flushing from the inside.

Everything, our welcome,the room,location,breakfast.... We had a room at the back so it stayed cool. The breakfast room had one of the best views ever, we were looking out accros the bay at the big cruise ships anchored off shore. Our 6th floor room was very spacious with everything in it. Nice clean comfy beds to. Lifts go to very floor.

Can't think of anything, for us the walk from the ferry terminal was 20 mins or so along the prom, people with mobility issues could get a taxi or a bus.

Great location ..lovely quirky room, was amazing . Dolby speakers hifi unit, brilliant tv on a tripod stand , queen size bed feather quilt so comfy...staff really went out there way if we needed anything 😀 plus we had great weather and travelled all over the island..I would advise to get a roaming pass For the day ..of horse tram conductor wich you can use on all modes of transport ..horse tram ..electric railway. Steam train ..all buses wich we used to and from airport ..we went to groudle glen on train were we were given a lunch voucher for cafe over cliffs amazing value .sandwich , drink , cake, crisps pass £21 for day..we got the 3day pass £42 each and was worth every penny ..we well used it ,deff going back in spring and staying at the penta

No USB ports for charging .. we did take plugs for ipads and phone ..some of our items needed USB..

The location was perfect for the airport and for access to the National Sports Centre where we enjoyed playing in the IoM Pickleball Festival all weekend. The hotel is also within easy walking distance for local restaurants, bars, theatre and cinema. A ride on the electric railway to visit the Laxey Wheel was another exciting part of our weekend. The staff were extremely helpful and friendly and could not do enough for us, booking taxis and keeping our cases safe following checkout, to allow us to make the most of our last day before our flight later in the evening. Continental breakfast was plentiful and was provided in the dining room overlooking the promenade where you can watch horse drawn trams pass as you eat. Our bedrooms were enormous, clean and comfortable and everything we needed was provided. Three of us stayed for three nights at this hotel which is located on the promenade with amazing sea views and was excellent value for money. We will definitely be staying here again and have already recommend it to our friends.

We could not fault our stay as everything exceeded our expectations in terms of staff, cleanliness, location and value for money.

Rooms (we had two) were very good, clean, airy, light and recently decorated. Bathrooms were excellent. Plenty of hot water, nice firm mattress, generous provision of tea and coffee. Hotel is a satellite of another establishment, so we only saw staff at breakfast but they were very much present and happy to help. We had a problem with our first room which was dealt with quickly and with minimal fuss. Breakfast is basic but adequate. Restaurant in the main hotel is available to book but we didn't try it.

If I had to be picky. more plugs in more accessible places and maybe a bedside lamp each. Nothing else of note.

Arrived early evening and found check in was unmanned (or unpersoned to be politically correct) There was a phone on the reception desk and very simple clear instructions on how to contact staff and get the key. This was no big issue for me, I'd rather have a happy helpful person on the phone than a bored receptionist who welcomes you with gritted teeth because they wanted to go home half an hour ago. I used the lift to get to the top floor. It's a typical lift for a hotel of this shape and size. When in a hotel like this you don't expect one the size of Wembley stadium! The room was huge with a lovely view around the bay and plenty of storage and wardrobe space. The tea/coffee tray was well stocked and included a few biscuits and Tetley tea bags. What more could you want! The windows open wide which means lots of fresh sea air can flow in and the sound of the waves coming ashore can be heard. Bathroom was also a good size, spotlessly clean and had a really comfortable bath. Hot water was never an issue when getting a shower in the mornings. There's a blind on the window but if you're at the back end of the bathroom (i.e the loo) there was no need to close the blind as only passengers on ships with binoculars could have seen in. It really is a loo with a view! The bed for me was comfortable. It's personal taste at the end of the day isn't it? A bit low down maybe but that doesn't matter when you're asleep. Breakfast was exactly as described, a small continental selection. There was 2 different juices, some yoghurts, 3 or 4 cereals, white and brown bread for toast, butter and jams, tea and coffee. I've stayed in a wide range of places on the island over the years, from small back street B&Bs to huge "posh" hotels on the front. All have failed to live up to expectations for one reason or another. This place, while not perfect doesn't pretend to be something it isn't.

There wasn't much I didn't like. If I had to be picky it would be to provide proper tea spoons not the wooden ones in the bedrooms. A lot of places are doing this now and I don't see why, there's no need to use a disposable product when a washable one is just as good if not better. Cereal bowls aren't really cereal bowls and bigger cups would be better at breakfast. (there are decent size mugs in the bedrooms for any tea-aholics out there)