Nice hotel with all amenities, runway view was awesome room awesome, Lady that checked me in was very sweet, upgraded me to club level as my room was not ready when I checked in. Restaurant staff was superb! Thanks!

Some of the staff not that friendly night reception clerk very unfriendly no smiles and bit harsh. I requested a wake-up call for 4:00am they called at 4:15am

Taj Santacruz is placed at most convenient location if you are planning to stay at in Mumbai near the airport. I think they have most spacious rooms in all of these hotels around airport. Room was very clean and no disturbance.. It was tastefully designed. The staff is very helpful and friendly. Their breakfast was the best part. I saw more than 70 options to eat and drink. Its amazing how they manage all items and serve the food hot and make to order by 5 star chefs. They had Indian regional options as well as American, English and Middle Eastern breakfast options. My kids loved the breakfast. The restaurant area is very beautiful and has sun roof with live music. Overall really good experience. I would give 5 stars for the experience. Special mention to restaurant manager Mr Dinesh Nikam who personally came to check with my family if everything is as per our expectations.

I liked everything

Great location and the breakfast was fantastic

There was a one and a half delay when checking in as the room wasn’t ready (after a long flight having to wait so long was exhausting) when we did finally get to our room it was not a twin room as requested. The room (runway room) that we had booked months ago was given away to a guest who had decided to last minute extend their stay. Our options were to move to a cheaper room or have a trundle bed brought in. We opted for the trundle bed - we were offered access to the members bar as a form of apology but this didn’t really interest us. The room did smell of smoke and the TV in the bathroom didn’t work. It was disappointing that our room was given away as other than this I am a big fan of the Taj Hotels.

Everything is pristine and with very good service. The staff were all lovely and super helpful. The room itself is spacious, well decorated and lots of amenities The bed was really comfortable and we had a really good sleep. The runway room is so quiet and soundproofed - I couldn't hear a single plane despite being next to the runway! Breakfast was great too. A good variety and they had a live Indian flute player in the morning. Will definitely stay again.

The runway view is obstructed by the side of the building in the room I got which is a little disappointing. I'd pay for an unobstructed view so they should advertise this better if there are different levels of runway views available. The TV is also a little small for a 5 star hotel.

Being a person with special dietary needs, my precise requirements were handled excellently by Chef Johny Dabre and his team at Tiqri, every day, every meal. Quite exceptional!👍. In addition, the room chosen was very spacious, with ample natural light, an excellent view of the runway, and very well appointed.

I thought the mechanism to clear the food smoke away from the dining area at Tiqri needs some urgent attention. Often we had to change our clothes after a meal there, which shouldn't be the case in a 5-star property.

Rooms are good. Staff at reception especially Eashwari was very polite and fantastic Forgot the name but the guy who served at the buffet restaurant was very attentive and brilliant at his work

Booked a room through booking.com a particular type of room which came with additional amenities and facilities. But th hotel suffered on that and I was told I ll still have to pay to access the facilities Was not mentioned on booking that the rooms wint have windows- was i formed at check in

Excellent staff, excellent cleaning, full value of our money, no other match seen so far during our extensive travel experience in so many countries. Our hearty thanks to dear Mr Salim from the staff at Taj Santacruz for his cooperation and hassle free booking of the room. Thanks Taj Santacruz, thanks Booking.com ........ Thanks from our depth of heart for your genuine nice services.

Hospitality, Cleanliness, Availability of essential things for a comfortable stay, Good behaviour & manners by entire staff.

everything is very good but...

After the check in process and payment process was over, I was made to wait for 30-40 mins for the keys, and the person who did my check in process forgot about me and got busy with other customers, I was just sent from one reception to another, this is shameful for Taj Hotel, please rectify this and never make such a mistake in future.

Ambience, hospitality, food. My son likes the buffet service of Taj + the room this time we had was with runway view, which the kids really loved. Swimming pool was excellent. Overall pleasant staying experience.

Quite a few things - 1) Had to negotiate with the reception lady during check in to get me a two bed room as she was offering a single king bed for a family of 4 which I felt was a bit ridiculous. She then offered me a room on the smoking floor which I took as she assured me that if the room smells she would change it for me. 2) Not enough bath towels for 4 people. 3) Unable to send tabs to final check out bill. Had to pay for every thing extra on the spot. Did not understand the reason given to me by the staff of why they cannot add to my check out bill but was truly annoying.

As the name suggests Taj...means best! Great food with endless varieties, smiling & helpfull staff always ready to serve you with extended efforts. Smooth check in & check out ! I had a great time staying here & would like to specially mention about Ms. Bandana from Guest & Relations department who really stand out in her services. Always smiling & greeting us & paying extra attention whether we are comfortable or not. Food & beverages staff at Tiqri also deserves an applaud for their hard work & flawless services with big smiles on their faces. Would love to visit again & again...Thank you for such wonderful stay...