I have stayed atleast 5 times in this property in the last 3 months. I find it the most convenient, very well maintained property and rooms, very safe, excellent team managing the property, from the security to the front desk to the house keeping, maintenance...very courteous and efficient. I also want to share a recent experience. During my previous stay in the month of April I left some important papers in the room while checking out. Normally these wouldve got dumped in the garbage while cleaning. But the team was sensitive to understand and they kept these papers safe and when I checked in this time, the front desk team handedover the documents even before I could ask for it. It was always tough to find good hotels in Mumbai. You had these expensive 5 star properties or local ones which are low on hygiene and comfort. Ginger, particularly the Mumbai Airport property meets all requirements.

The hotel's beautiful but the hotel has cancelled my booking which was made thought booking.com and I was not informed about it until I checked in, as per hotel team this is what they do to all booking.com booking without full payment, we had selected the option to pay at the property and without informing the hotel decided to charge on my credit card for one night and cancel the remaining booking. This is very unprofessional and expected from a hotel.

The hotel's beautiful but the hotel has cancelled my booking which was made thought booking.com and I was not informed about it until I checked in, as per hotel team this is what they do to all booking.com booking without full payment, we had selected the option to pay at the property and without informing the hotel decided to charge on my credit card for one night and cancel the remaining booking. This is very unprofessional and expected from a hotel

· Extremely clean and well maintained rooms, bathrooms and linen . Restaurant had varied options for breakfast and dinner buffet was very well priced and full of options . Staff is extremely polite and courteous at the restaurant , especially the young lady who oversees the dinner buffet. we noticed a few mosquitos in the corridors of hotel and called housekeeping, within 5 minutes, they sent a mosquito repellant plug in . It was a small but very considerate gesture. the toiletries are replaced everyday. Elevators are fast , despite the massive number of people staying there you will never have to wait in a que at any counter. it was total value for money. we checked out and kept luggage with hotel concierge. the proximity to airport is an added advantage . Uber pick up at hotel doorstep. Food delivery options also available

Nothing

Breakfast is very good, the evening restaurant is AMAZING too bad I realized it on my last day in the hotel. Beds are comfortable enough. What makes the difference for me is the superb gym and the equipment with lot of room so that more than 3-4 people can be working out together. Staff is very very very friendly and polite, more than helpful in many ways.

Bathroom is a bit tight, and by tight I mean really really small. Not that much of an issue for a business hotel and the price paid. Overall cleanliness of the rooms can be improved a bit, some dust and strange drops & stains here and there nobody bothers to remove.

It is almost always nice to stay in a new hotel, the surfaces are clean and furniture not much used. The room is very nice, nice colours, orange, red etc. The wall painting of Gateway of India is fun. I particularly liked the sofa and the cushions - 10 points for that. Also the moveable little table is practical. Good bed. Breakfast was very good, nice chai. Restaurant food good.

The luggage place in the room is too small, my large suitcase didn't fit in there when opened. Also the bathroom door should be a sliding one to save space. Now to get inside the toilet is difficult. The room was clean except the floor drain in the toilet was not cleaned. Why is there no full mirror? There is now two separate mirrors above each other - in that place easily can have full mirror. The rubber band looking complicated thing on the wall is for what? Just plain shelves would be better.

Breakfast and Dinner Buffet was very good.

We were stood at the reception waiting to get checked in, which took more than 30 mins. There was some confusion with the rooms and a new room had to be assigned which needed cleaning and preparing for us, which caused a long delay and as we were quite tired already, it felt longer than it probably was. Also, we would have liked the staff to explain more clearly, but other than that, there were no complaints whatsoever. Our stay was very good and we enjoyed staying in Ginger. I would happily recommend it to my non-Indian visitors

The staff are very friendly and helpful and polite. Value for money is super amazing honestly. The food is good specially the menu not the buffet and the prices are are fair like very fare compared to other hotels as i stayed in 2 other 4 star and 5 star hotels in Mumbai.

The bathroom is tight so only if the bathroom door was sliding or folding it would be much better so one doesnt have to squeeze themselves between the door and shower door to get to the toilet. Thats all as the water pressure is nice and hot and cold water always there. Also, add shower gel to the set as they only provide shampoo and conditioner. Everything else is fine.

Room service and housekeeping. Also other staff.

They need to be cautious when letting people enter the hotel and go up the elevator without checking their ID… they handed over a key card to my friends without asking for theirs ID and without checking with me if I was expecting guests. The issue was addressed to the front office manager. Also the elevator fell a couple of floors… I informed the staff but they had not blocked the entry to that particular elevator for 45 minutes until I raised the issue again.

Value for money VS quality compared to other hotels of the same rank is amazing also their restaurant is tasty and has variety and not over priced like other hotels i been to. Staff kind and polite. The place is cozy as u have the gym, restaurant, bar and front desk on ground floor.

Only the bathroom as the door should be a sliding door since its tiny so it saves us the trouble of having to squeeze urself between the door and shower door to get to the toilet and also add shower gel to shampoo and conditioner. Also the place is clean overall but u can do better a little bit.

I had requested for the airport pick up; even though the staff member Shiva confirmed it, the vehicle did not reach the airport on time. The guest had to wait at the airport searching for the driver for over 45 minutes. Multiple calls made to the hotel were not answered. Even the messages sent to the property via Booking.com app fetched responses very late (after one day)! It's a shame that such a simple request like an airport pick up is not serviced properly. Disappointed.